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“First Time at Sundara - LOVED it!” 5 of 5 stars
Review of Sundara Inn and Spa

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Sundara Inn and Spa
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3.0 of 5 Spa   |   920 Canyon Rd., Wisconsin Dells, WI 53965   |  
Hotel amenities
Ranked #22 of 72 Hotels in Wisconsin Dells
GreenLeadersPlatinum level
Middleton WI
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“First Time at Sundara - LOVED it!”
5 of 5 stars Reviewed September 30, 2013

We were given a gift of a night at Sundara and we LOVED it! From the moment we arrived, we were treated like very valuable guests. Our check in was welcoming and warm. Our room was immaculate, posh and very comfortable. The in room bath and shower were incredible and the spa area was wonderful. We LOVED the morning breakfast and our services were outstanding! We aren't the type to SPA often, but this treat was unforgettable!

Green Features: We are concerned about these practices and were happy to see that Sundara works hard to remind us to be mindful!
  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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337 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
  • English first
  • Any
English first
Madison, Wisconsin
Top Contributor
143 reviews 143 reviews
30 hotel reviews
Reviews in 35 cities Reviews in 35 cities
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed September 10, 2013

I do really like Sundara, but I just cannot get over how disappointing the "spa breakfast" is and how the quiet spaces are becoming less and less quite, mostly due to daytrippers. Every time I visit Sundara I think "this visit will be the one, the breakfast will finally be revamped," but no, that's never the case. The sausage and pancakes are all around disgusting, why bother serving them. The dairy and bread items are cheap and, I've said this time and time again, a spa that boasts "green practices" and "culinary delights" should really offer local, organic food and the breakfast offerings are neither. Some examples . . Cinnamon Toast Crunch, a large container of Dannon yogurt plopped into ice for guests to scoop yogurt from, cheap, cheap english muffins, weak coffee, among other disappointments. Sundara, you really need to get your act together. With rates running several hundred dollars and services well north of $100, I expect a quality spa breakfast.
Also frustrating are the masses of daytrippers clogging up the once quite and relaxing common areas. Is it really appropriate to offer full use of facilities to clients who say, only book a pedicure? It's pretty easy to drop $500 at Sundara once you tally up a one-night stay, spa service and dinner. So yeah, I have a problem sharing the bath ritual and pool with people who aren't overnight guests. As a company you've made the decision to not offer basic toiletries in the room, rather you mount shampoo, conditioner and body wash containers on the shower wall, you probably did this as a cost savings measure, I get that, but again, I have a problem sharing facilities with people who aren't spending the night and benefit from everything I'm paying for, yet I can't even toss a hotel-sized bottle of shampoo in my bag when I leave.

Room Tip: I always request a room away from the breakfast area.
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Green Features: They may be good about reminding guests to limit towel use as a water-saving measure, but they certainly do not offer local, organic breakfast items.
  • Stayed September 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, Wisconsin
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed September 4, 2013

Have been here before and had to cancel a reservation today a month in advance and they charged a $30 processing fee. Way to annoy a decent customer...will think twice about going back due to this insulting, backwards, customer-punishing policy. Had just recently purchased a $500 package as a gift for a family member there too....Really is it worth it to you people to lose business over a stupid "policy" like this?

  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inver Grove Heights, Minnesota
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 26, 2013

The pool area was so crowded there was no place to sit. The bar/wait staff in the pool area were rude and acted like they were being bothered if you ordered something. The spa services were very nice, but overpriced, which we expected. The "quiet" area, is anything but. It is a main traffic area. The rest of the hotel staff were excellent and very accommodating. Our room was very nice and clean.

  • Stayed August 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brunswick, Maine
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 22, 2013

I have been to several spas and this one is, by far, the best when it comes to treatments! The staff is well-trained and believe in the healing properties of the selected treatments. The treatment rooms are clean, quiet, mood-setting with quality spa music and low lighting. The meditation room is an added bonus. After a treatment, you can go to a quiet space to continue the experience with tea, water, coffee, fruit, and granola. The outdoor pool is fabulous with warm water that you can swim in all day long and never get cold! We ate lunch outside next to the pool and found the food to be very tasty and well-priced. The beds were very comfortable with real feather pillows and down comforters! I agree with some of the other reviewers in that the solitude of the spa seems to be diminishing as I have been a frequent costumer for many years and noticed this year that there was a loud groups that will crushed the "zen-like" experience with loud conversations with no regard to the purpose of a spa or why people chose to stay there rather than a regular hotel. My hope is that the management can reign this in with some type of informative introduction to those booking reservations. The purpose of the spa needs to be clearly stated on the website, on all correspondence, and during the welcome tour. It's an expensive place to stay at and having a group of loud-talkers shattering the experience is going to drive regulars away.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
twin cities
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 21, 2013

I spent one night ( a Wednesday night) with three friends for my 50th birthday. Our room was very nice and most of the staff was exceptional. We asked for a table and chairs in our room - which they promptly supplied for us. Our biggest issue was the pool area and staff. There weren't ANY chairs available. We never knew if the chairs were open even though they had dirty towels on them. We finally asked one of the staff members inside - and she cleared a few chairs for us. The bar staff was awful. I couldn't believe how rude they were. I ordered a flirtini, tasted it and asked for a splash of cranberry juice - to which she replied "these drinks are strong, you know." Then rolled her eyes and put some juice in my glass. That was the last drink I ordered.
We would probably go back but maybe during the off season.

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 20, 2013

Having stayed at Sundara twice before I was expecting great relaxation and a wonderful stressful environment. This time was different. On our second night in the quiet room before massages we had to be subjected to extremely poor adult behavior. A group of obviously over-served women were laughing and yelling and using vulgar language in the pool area like they were college girls on spring break in Mexico. Complaints to the staff at the time and front desk at checkout were unheeded. I guess they condone this party behavior instead of being a stress free place to unwind. It seems as if they are rapidly going downhill and turning into just another party spot in the Dells. Didnt get the relaxation I paid quite alot of money for. The environment was opposite of what they proclaim to be.

Room Tip: Rooms on all my stays have always been fantastic and clean. Kohler showers are wonderful for couples...
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  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sundara Inn and Spa

Address: 920 Canyon Rd., Wisconsin Dells, WI 53965
Location: United States > Wisconsin > Wisconsin Dells
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Wisconsin Dells
#2 Spa Hotel in Wisconsin Dells
#12 Romantic Hotel in Wisconsin Dells
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Sundara Inn and Spa 3*
Number of rooms: 26
Official Description (provided by the hotel):
Our 26-acre parcel is lush with sky-high pine trees and natural Wisconsin stone outcroppings. Respect for the natural resources is at the soul of Sundara's green practices. Our heated outdoor infinity edge pool, sculpted fireplace, waterfalls and curving deck connect seamlessly with the tranquil environment. The main building is representative of some of the most striking Organic-style architecture in the Midwest. Inside, the principles of Feng Shui contribute to a soothing environment. Our spa treatments incorporate the finest organic products from around the world. The Sundara Spa signature collection even draws ingredients indigenous to the area for an authentic experience. Our spa cuisine features the fruits of labor of fresh, local, seasonal ingredients. Sundara is drawn from the Sanskrit word for "beautiful." We interpret that as beauty flowing from wellness. Our carefully selected and highly trained service providers are healers at heart and passionate about their work, putting customer satisfaction at the center of all they do. Whether you choose to stay in one of our 26 elegant suites, or perhaps just linger for the day, we hope it will be a transforming experience. ... more   less 
Also Known As:
Sundara Spa Wisconsin Dells
Sundara Hotel Wisconsin Dells

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