I surprised my daughter on her 18th birthday with a day trip to Sundara. We had never been there before. We were rudely greeted after we had taken a picture of the outside of the building on our way in not knowing there was a no picture picture policy. We arrived ina blizzard and they docked us for being 5 minutes late by shaving that off of our massage time. The desk folks definitely need a lesson in customer service and friendliness. The massage was good and the masseuses were very kind. My daughter had a hair in her drink at lunch and could not chew threw the tough steak in her sandwich. The service was slow and there were drips of food down the walls and crumbs on the floor. The bill was $56 for the two of us. No adjustments for the hair. We had a pedicure and manicure that was fine. I sent Sundara a letter explaining our experience over 2 weeks ago, and never received a response. We spent $540 on the day, and felt angry when we left. I would not recommend this place to anyone.
- Official Description (provided by the hotel):
- Our 26-acre parcel is lush with sky-high pine trees and natural Wisconsin stone outcroppings. Respect for the natural resources is at the soul of Sundara's green practices. Our heated outdoor infinity edge pool, sculpted fireplace, waterfalls and curving deck connect seamlessly with the tranquil environment. The main building is representative of some of the most striking Organic-style architecture in the Midwest. Inside, the principles of Feng Shui contribute to a soothing environment. Our spa treatments incorporate the finest organic products from around the world. The Sundara Spa signature collection even draws ingredients indigenous to the area for an authentic experience. Our spa cuisine features the fruits of labor of fresh, local, seasonal ingredients. Sundara is drawn from the Sanskrit word for "beautiful." We interpret that as beauty flowing from wellness. Our carefully selected and highly trained service providers are healers at heart and passionate about their work, putting customer satisfaction at the center of all they do. Whether you choose to stay in one of our 26 elegant suites, or perhaps just linger for the day, we hope it will be a transforming experience. ... more less
- Also Known As:
- Sundara Spa Wisconsin Dells
- Sundara Hotel Wisconsin Dells