From as soon as I walked in the door, I was surrounded by solace. The people were very nice and helpful and the services rendered were excellent. I was, however, very displeased with the very last part of my visit. I was in the relaxation room where my pedicure was drying and I was told that I needed to sit for 45 mins to allow my toenails to dry so that is what I did. While there, I asked about a beverage and Sally (the woman who did my pedi) sent in an older woman with glasses who obviously did not want to be bothered with my request. She actually made me get up and follow her to the locker room in order for her to get me a glass of wine. She then proceded to tell me that she wasn't part of the kitchen staff and seemed very annoyed. I was so disgusted with the fact that I just spent almost 400$ services and I was treated like I was the waitstaff and not the guest. As a result of all this, I did address this with the woman at the front desk and needless to say, she didn't even seem to care. Overall this place was very nice, but some of the staff are anything, but nice.
- Official Description (provided by the hotel):
- Our 26-acre parcel is lush with sky-high pine trees and natural Wisconsin stone outcroppings. Respect for the natural resources is at the soul of Sundara's green practices. Our heated outdoor infinity edge pool, sculpted fireplace, waterfalls and curving deck connect seamlessly with the tranquil environment. The main building is representative of some of the most striking Organic-style architecture in the Midwest. Inside, the principles of Feng Shui contribute to a soothing environment. Our spa treatments incorporate the finest organic products from around the world. The Sundara Spa signature collection even draws ingredients indigenous to the area for an authentic experience. Our spa cuisine features the fruits of labor of fresh, local, seasonal ingredients. Sundara is drawn from the Sanskrit word for "beautiful." We interpret that as beauty flowing from wellness. Our carefully selected and highly trained service providers are healers at heart and passionate about their work, putting customer satisfaction at the center of all they do. Whether you choose to stay in one of our 26 elegant suites, or perhaps just linger for the day, we hope it will be a transforming experience. ... more less
- Also Known As:
- Sundara Spa Wisconsin Dells
- Sundara Hotel Wisconsin Dells