We booked a suite with a whirlpool and a fireplace and got a great deal but I guess you get what you pay for. The room was very run down. Torn wall paper, burn holes in the carpet in a non smoking room. The room did have a sign that said no smoking but the room stank of old cigarettes and had an ashtray! Upon arrival we entered and found the room to be 108 degrees according to the thermostat. You could hardly breathe! Someone had left the fireplace full on. It was a very warm day and it was not needed. We tried to use the air conditioner to cool the room but it made a horrid buzz and barely worked and the windows wouldn't open. We had to leave the AC on regardless of the noise because the room was intolerable without, even after the fireplace had been shut off. It stayed on for the three days we were there, buzzing intermitently and barely producing a bit of cool air. Even when it cooled off outside you could not use the fireplace because it produced entirely too much heat because the only setting was high flames.
The whirlpool was nice. The room clean, the staff helpful, but like I said, this place needs a major facelift to be acceptable even for the price we got. There was also a charge for local calls which is basically unheard of now days and a hefty service charge plus the actual cost for any long distance. We would not go back.
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- Also Known As:
- Riviera Wisconsin Dells
- Riviera Suites Wisconsin Dells