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“Worst experience!!” 1 of 5 stars
Review of Loyalty Inn Wisconsin Dells

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Loyalty Inn Wisconsin Dells
2.0 of 5 Hotel   |   811B Wisconsin Dells Parkway, Wisconsin Dells, WI 53965 (Formerly Riviera Suites)   |  
Hotel amenities
Ranked #62 of 75 hotels in Wisconsin Dells
Cudahy, Wisconsin
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Worst experience!!”
1 of 5 stars Reviewed August 14, 2011

I have visted the Wisconsin Dells area now for over 20 yrs. After looking online for an affordable motel to stay in the summer we decided on this Motel. The website seemed like a good price and the rooms and the website looked like we would have a good time. We arrived and were appalled on how the rooms were. I am NOT a vain person but as soon as we saw the room (we havent even put the key in the lock yet) we knew we were in for a treat. The curtains were stained on the doors on the outside panels(this is something you could clearly see thru the window) The stink in the room was overwhelming. There were poop stains in the toilet, there was a hole in the wall that was never fixed. The bathroom vent fan had cobb webbs and dust build up. There was a dirty tissue in the corner by the bed, a blood stain on the patio door, finger prints on all the glass mirrors and doors. I wish I could say I was exaggerating but I am not. We immedietly went back to the front desk and explained our concerns. The only thing they were able to do was put us in another room(which was in the indoor pool area) for that night and did allow us to leave the next morning refunding us the next 2 days we didnt stay. The person who was helping us did explain that the owners only give them 15 minutes to clean each room. WHAT!!!!! how can one clean a room in 15 minutes????? I would not recommend this motel to anyone!!!!

  • Stayed August 2011, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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140 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Winnipeg
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed August 9, 2011

what a disappointment. we paid 184 dollars for their luxury suite. They had lost our reservation and they put us up in a other room. supposedly an upgrade. I wouldn't have paidi 50.00 dollars for this room. the curtains were falling off the window. smelled mussty and dirty. the bed looked like someone had slept in them and we had them changed. there were cigarette butts all over the landing outside the door. no paint, looked like a two bit hotel of days gone by.

  • Stayed August 2011, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Lenox
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 2, 2011

We booked a room at this motel for our family at the end of July.
We moved out the next day.

They show a large pool on the premises, which it wasn't.
The pool was small and was only 3ft. deep, {the whole pool}!

The outside looks bad, no ice machines or buckets!

Beds were Bad, and they called it a SUITE. No ,No,No!

The motel is a dump!!!!

  • Stayed July 2011, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janesville, Wisconsin
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 29, 2011

this is the second time we stayed there..both times had a few glitches..but overall nice place

  • Stayed July 2011, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 26, 2011

The older side is horrible, I had relatives stay in a room w/ graffiti and obscenities tagged all over the bathroom door and a broken bed, and no one came to fix the problem. My cousin's toilets were broken for two days. Housekeeping staff do not wear uniforms or name tags . The front desk/lobby closes @ 9PM and so does the only ice machine for the entire motel. The carpet is nasty throughout the motel, the outside needs to be painted and the tubs are stained. The motel has plenty of minor problems which owners refuse to address, according to a staff member I spoke with. What type of place does not have 24 hour front desk service??? Bring your own ice or go next door to another hotel and get some. the Riviera charges Resort prices for a Motel experience. The Manager there is exceptionally nice, but she can not make the slum owners of the Riviera invest in the upkeep of their own motel. Look at all the bad reviews, you can only imagine the thousands of complaints the motel receives in person.

  • Stayed July 2011, traveled with family
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed July 25, 2011

Stayed there Mon July 18th and Tues July 19th in the Grand Suite with 2 other couples.. pulled up to the place and first thought was it definately needed some new paint. Went to check in around 10am and the room wasnt ready yet but Barbara the manager got her housekeeping on the job quick and we checked in about a hour later.. the room was nice, nothing spectacular but very sleepable. I had the room with the Jacuzzi in it and the bed was very comfortable. We had two porches and a very large living room and kitchen which came in handy because we did a lot of cooking there. We had to go get chairs for the front porch from the indoor pool area which was a hassle. The very large porches should come with chairs already. The Hotel also had deep discounted waterpark passes which we used at MT Olympus and Noahs Ark. Both parks were not packed since it was a weekday and super fun. The hotel outdoor pool was small but still fun later in the evening. Also a lot of the guests there were super friendly and down to earth.. Went to Pirates Cove to putt putt and that place has 5 different courses to chose from... The one negative thing about the room was the big old school bubble televisions. we didnt watch any t.v but they are such an eye sore, its 2011 and time to upgrade those t.v.s all in all i'd definately stay there again...

  • Stayed July 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
1 of 5 stars Reviewed July 17, 2011

There is a smell in the lobby office and that's only the beginning! The office desk person goes home at 11:00 pm leaviing the motel guests to fend for themselves...God forbid! a pipe burst or there was a need for security! The office is supposed to open at 7:00am and it was way after that when the desk lady strolled in! Dirty!! Dirty!!! Dirty!!!! needs paint and a good scrubbing! at the very least Mattress had a very thin worn flat sheet directly on the mattress and towels were threadbare...no iron, hairdryer, in room ...Really....spend a few dollars more and stay somewhere else.

  • Stayed July 2011, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Loyalty Inn Wisconsin Dells

Also Known As:
Riviera Hotel
Riviera Wisconsin Dells
Riviera Suites Wisconsin Dells
Address: 811B Wisconsin Dells Parkway, Wisconsin Dells, WI 53965 (Formerly Riviera Suites)
Location: United States > Wisconsin > Wisconsin Dells
Amenities:
Free Parking Swimming Pool
Hotel Style:
Ranked #62 of 75 hotels in Wisconsin Dells
Price Range (Based on Average Rates): $
Hotel Class:2 star — Loyalty Inn Wisconsin Dells 2*
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