We have stayed here several times in the past, but this was our first stay in 3 years. Customer Service is still top notch, friendly & helpful front desk. I love the addition of the security on foot at night--on that note this is one my only 'complaints' there are simply too many unattended, running, loud children. Is this their fault, of course not. But as a mother of two, I was appalled that sand throwing, (malicious not playful) shoving people into pools, running on slick tile was allowed. The presence of foot patrol did seem to taper this behavior.
The rooms are spacious, clean, and the beds are very comfortable. The rate was excellent, especially for including the theme park tickets to Kalahari. They are a bit outdated, but I will take that any day over a rate increase.
I like the new saline pool. That is a nice change. As usual the beach was clean, loaded with fun & free activities and the views of Lake Delton at Sunset are phenomenal.
Overall the stay was great. The beach felt a bit crowded/unpleasant, but this was due to a very small number of rude guests--not the resort itself. I'm not sure what can remedy that.
Thank you for the wonderful memories and quiet relaxing stay!