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Baker's Sunset Bay Resort: Traveler Reviews

2.0 of 5
921 Canyon Rd., Wisconsin Dells, WI 53965
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Baker's Sunset Bay Resort
Ranked #13 of 76 hotels in Wisconsin Dells
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205 reviews from our community

Traveler rating
    93
    60
    21
    17
    14
See reviews for
Families
117
 
Couples
43
 
Solo
0
 
Business
3
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Appleton, Wisconsin
1 review
“disappointed”
2 of 5 stars Reviewed September 12, 2012

Disappointed. I was not expecting a luxory resort, but i did expect the minimum of amenties. The towels are very small and most of them you can see through. If you could not see through them, then they had previous customer's hair on them. Pulled back the sheets on both of my beds, that were in the room and both beds had someone elses hair in them. Many stains on the floor that I can only asume were made from pet that stayed in the room. The room smelled of old wet dog. I went to the store to buy an air freshener and it barely took care of the smell.

  • Stayed September 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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DawnBaker, Owner at Baker's Sunset Bay Resort, responded to this review
September 13, 2012
I'm sorry your stay was not satisfactory and I apologise. If only you had made us aware of the problems you had, we would have done everything in our power to make you more comfortable. We would have gladly moved you to a different room, upgraded you, changed your sheets, etc. As far as the towels go, we do use a very nice quality towel and I've not had complaints about the size of our towels.
Again, I am sorry we were not able to meet your expectations.
Sincerely,
Dawn Baker
Owner / General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsboro, Indiana, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Can't wait to go back”
5 of 5 stars Reviewed September 12, 2012

My mom and I, along with two cousins, stayed for three nights at the resort. We had standard double queen rooms with a private patio. The rooms were nice, beds were very comfortable and clean. The resort itself is a great place for those who want to get away from the traffic of the Dells. It has a private beach, with volleyball, kids play area, picnic tables and grills. There are boats and kayaks for the guests use, and a place to have a fire in the evenings. There are indoor and outdoor pools, and a spa and hot tub indoors. Property is well maintained and clean, very close to all major attractions, but you would never know given how quiet it was. We went the weekend after Labor Day, and it was wonderful. The deck is a great place to have coffee in the morning. Our only issue was that housekeeping didn't replenish our coffee/sugar on the second day, and seemed a little lax with their cleaning. A short trip to the office solved the coffee problem. I will definitely return. It is great if you like a little nature and quiet when you vacation!

Room Tip: We will definitely choose a lake view room next time, well worth the extra money!
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morrison, Illinois
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
“Disappointed!”
3 of 5 stars Reviewed September 9, 2012

It is not as nice as the pictures. We had 4 rooms on the lower level(beachfront). Location was nice but the rooms smelled musty, Bad musty! Carpets were stained. We complained about the musty smell and we finally got to talk to the manager the morning we checked out. She did nothing just told us we should have asked for a dehumidifier. The one room already had one and it still smelled. The bathroom was clean but the toilet was not bolted to the floor??? so it moved when you sat on it. We did check other beach front resorts while we were there. Much nicer and cheaper. Oh ya... we paid extra to have beach front rooms and they stunk! The beds are comfortable.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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kaukauna
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Another Great Stay”
5 of 5 stars Reviewed September 4, 2012

This was our fourth stay at Sunset Bay and once again, it was great. We stayed in the two bedroom/one bath duplex unit and while it was not lakeside, the extra space was appreciated. We were able to park our truck and boat trailer close to our unit which made unloading and loading super easy. The unit itself was nicely decorated and included a full kitchen and a private deck. The grounds are well maintained and the boat dock allowed us to keep our boat in the water during our stay. I booked my reservation online but at check-in, staff was very professional and offered coupons for local attractions. I'm already checking my calendar for next years stay!

Room Tip: Check out the website for really detailed information on the different room types.
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Iowa City, Iowa
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“We had a great time”
4 of 5 stars Reviewed September 4, 2012

My family and I really enjoyed the resort. There was so much to do at the resort. Even after going to explore the Dells the kids still had things to get into back at the resort. The private beach with canoeing, volley ball, the pool and splash pad, the grills. I mean it had the works. The room was clean and we did not end up cooking but there was a small kitchen space. The people were really nice and it was very family friendly. The only thing that I did not like was the pull out couch. That thing was so uncomfortable it took about a week to get my back in order. But the actual beds were comfortable. Our 1 BR slept 5 of us (but because I was left on the sofabed in the living room I cannot say comfortably). But everyone else reported they had a great night.
They also had a snack bar. The resort was off to the side but still close enough to everything (a few minutes away)

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Baker's Sunset Bay Resort

Also Known As:
Baker`s Sunset Bay Hotel Wisconsin Dells
Baker`s Sunset Bay Hotel
Bakers Sunset Bay Hotel
Hotel Bakers Sunset Bay
Address: 921 Canyon Rd., Wisconsin Dells, WI 53965
Phone Number:
Region: United States > Wisconsin > Wisconsin Dells
Amenities:
Free High-Speed Internet Free Parking Kids Activities Kitchenette Pets Allowed Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotels in Wisconsin Dells
Price Range: $
Hotel Class:2 star (2*)
Official Description (provided by the hotel):
Beautiful lakeside resort in Wisconsin Dells. Open year round. Peaceful and relaxing, and just minutes from all the Dells' activities. Family owned and operated, large sandy beach, free Kayaks and rowboats, nightly bonfires with entertainment, indoor pool with water slides, outdoor pool and activity pool. Brand new Canyon Condo's sleep up to 12 people with full kitchen, fireplace and 3 bedroom and 3 bath! Many packages to choose from. Downhill ski package, Romance package, Waterpark packages are just a few. You'll enjoy your stay at Baker's Sunset Bay Resort! ... more   less 
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