Before our arrival we called to add an extra night, upon our arrival we confirmed it just to make sure it had been added but on the day of our original check out day we received a called while we were at Noah's Ark asking why we had not check out?! After 5 minutes of explaining the add on day..etc.. we hang up thinking the Inn has corrected the error but upon our arrival to our room we had been locked out of our room! A very frustrating situation especially one that could have been avoided if they had done their job correctly prior to our arrival.
The room had a old wet stinky smell, the bathroom was shiny clean, the sheets were cleaned but not the blankets and comforters,the beds are comfy, the fridge and microwave worked well, the floor had major crumbs along the bed that remained there during our entire stay, housekeeping only went in to replace towels and make the beds with the same sheets.The Inn has a nice lobby with good coffee.The washer and dryer are great! The inside pool and Jacuzzi were nice but the kids water-park water was freezing! Good place if you will be spending most of the day outside and only need a place to sleep for cheap.

According to the front desk clerk when we checked in we got the last room. The room was at the back of the hortel. The door would not lock from the inside. There was toothpaste in the sink. The sink would not drain. Two towels and two wash clothes looked like someone had wiped their car tires with them. The counter by the TV and the night stand were so dirty and sticky you didn't want to set anything down on them. Carpets had not been vaccumed because there was still paper and candy on the floor in the corner like it had been kicked there. When I called the front desk around 12:30 I got no answer.

When we checked in we were in a hurry to get to an appointment so needless to say if we had seen this disgusting mess we would have demanded our money back. Upon check out when I informed the front desk all the young man could say was I am sorry.

We stayed here because we had visited this hotel before and had a pleasant stay. Now I would not recomment it to anyone.

The front desk staff was always very helpful, whether it was when I called to make my reservation, confirm it or upon check -in and check-out. The hotel is definately showing its age. The hallways are in need of a face-lift. The doorway we entered had a very badly cracked entry door, I would have been worried if we had small children that would be pushing on that glass. Our room contained a fridge and microwave, which are always nice, but plug your fridge in as soon as you get there if you are going to use it. The sheets and towels were clean and plentiful. The bathroom was in need of new flooring and caulking. We stayed for two nights in a room with 2 Queen beds, and when we checked in I noticed a crayon and a Cheeto on the floow along one of the beds (see picture), it was not removed when our room was cleaned. We also had a second room which contained 3 queen beds, 2 bathrooms and a couch which for the price was a very good deal. It also was fairly clean, but just needs some updates. The outdoor pool area looked very run down, the indoor seemed in a little better shape, with a couple of fun looking areas for small children. Needs some TLC, but again the staff was great.

Well, we did not experience any of the bad reviews people are expressing here. First. We had spent 2 nights at Travelodge and decided to stay an additional night. We looked at about 12 similar priced hotels and wanted to stay here. Everything more expensive was booked for a Wednesday night. In comparison to similar priced hotels. This is our take..... The lobby was clean and big. Coffee was served 24 hrs. Even though the rooms had their own coffee makers. the room seems a bit cramped at first. My issue was that as soon as you opened the door 4 feet away were the beds. Kinda awkward. I was concerned about midnight foot traffic in the hallways but it was not bad. The fridge was unplugged and I'm ok with that because I'm sure the savings are reflected in the prices of the room. The beds were comfortable. The room was clean. They may need a better maintenance person but overall good. We have a 7 and 8 year old and this was perfect for them. Pool was very spacious and clean. The water was very cold more than average. We did not use the passes to chula vista because we wanted to stay away from the crowds. This was perfect. Close by to many things to do and eat. Subway is next door. I would stay here agin in a heart beat. I will have to see what the winter rates are and make it a mini mini getaway. Compared to other hotels at the same price NCI tops them off.