Before our arrival we called to add an extra night, upon our arrival we confirmed it just to make sure it had been added but on the day of our original check out day we received a called while we were at Noah's Ark asking why we had not check out?! After 5 minutes of explaining the add on day..etc.. we hang up thinking the Inn has corrected the error but upon our arrival to our room we had been locked out of our room! A very frustrating situation especially one that could have been avoided if they had done their job correctly prior to our arrival.
The room had a old wet stinky smell, the bathroom was shiny clean, the sheets were cleaned but not the blankets and comforters,the beds are comfy, the fridge and microwave worked well, the floor had major crumbs along the bed that remained there during our entire stay, housekeeping only went in to replace towels and make the beds with the same sheets.The Inn has a nice lobby with good coffee.The washer and dryer are great! The inside pool and Jacuzzi were nice but the kids water-park water was freezing! Good place if you will be spending most of the day outside and only need a place to sleep for cheap.
- Official Description (provided by the hotel):
- 100% smoke-free hotel that offers queen, king, family & whirlpool accommodations. 10,000 sq. ft. indoor pool area with a tropical themed kiddie pool playstation. Outdoor pool opened Memorial Day - Labor Day. Free Wi-Fi & 24-hour casino shuttle. ... more less
- Also Known As:
- New Concord Hotel Wisconsin Dells
- New Concord Wisconsin Dells