According to the front desk clerk when we checked in we got the last room. The room was at the back of the hortel. The door would not lock from the inside. There was toothpaste in the sink. The sink would not drain. Two towels and two wash clothes looked like someone had wiped their car tires with them. The counter by the TV and the night stand were so dirty and sticky you didn't want to set anything down on them. Carpets had not been vaccumed because there was still paper and candy on the floor in the corner like it had been kicked there. When I called the front desk around 12:30 I got no answer.
When we checked in we were in a hurry to get to an appointment so needless to say if we had seen this disgusting mess we would have demanded our money back. Upon check out when I informed the front desk all the young man could say was I am sorry.
We stayed here because we had visited this hotel before and had a pleasant stay. Now I would not recomment it to anyone.
- Official Description (provided by the hotel):
- 100% smoke-free hotel that offers queen, king, family & whirlpool accommodations. 10,000 sq. ft. indoor pool area with a tropical themed kiddie pool playstation. Outdoor pool opened Memorial Day - Labor Day. Free Wi-Fi & 24-hour casino shuttle. ... more less
- Reservation Options:
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- Also Known As:
- New Concord Hotel Wisconsin Dells
- New Concord Wisconsin Dells