Just spent the weekend in the Dells and stayed at New Concord Inn. There were a total of 7 in our group-2 adults and 5 girls ranging from ages 12-18. Here is my take on our stay: First, the rooms- We had a "mulit-room suite". The size of the room was great, we had 2 bathrooms, 2 mini fridges, 1 microwave, 2 tv's (1 flatscreen & 1 older model), 1 small table, 3 queen beds and a pull-out sofa (we didn't use the pull-out, so can't comment on comfort). It seems as though they cut an archway between 2 standard rooms to make it a suite (there isn't a door to separate the rooms completely if you were to want more privacy). Each side of the suite had a heat/air conditioning wall unit, which enabled us to control the temp on both sides. There were plenty of linens between both bathrooms (i think 4 sets in each), but they are lower quality and a little rough on the sunburn. In a previous post someone commented that they had to plug in the fridge and tv when they got in the room, we had to do the same. It was no big deal, the frige was cool enough in about 30 mins. Our room had a multi-outlet strip, so we had no problems with everything plugged in and running. The beds are ok for comfort, but the pillows are a bit flat, so it would be nice to have 4 on each bed instead of just 2. Although our room was clean, it is definitely time for an update. The floors would be the first place to start. The capeting felt a bit worn out and the linoleum in the bath rooms should be replaced with tile. We had to call for a toilet plunger at 11:30pm and within 2 mins. someone was at our door. Good water pressure in the showers, but a slow drain in 1 of the sinks. The fixtures and furniture are older. Overall, the rooms were fine for our needs of showering and sleeping-
Second, the pool areas-the girls used the inside pool both nights. There are 2 separate areas inside-1 for small children to splash in with a big play area and small slide and a second pool with a slide for kids a little bit bigger. After spending full days at Noah's Ark, Chula Vista and Mt. Olympus, the girls still had fun at the indoor pool. Their only complaint was that the bottom of the pool is very rough and the seats in the hot tub were really rough too. They did not use the ourdoor pool, but I did notice a lot of other people using it. The pool areas were very clean. There is also an area by the indoor pools with 2 pool tables, I think it was a $1 per game to play.
Third, Service-this is why I gave it a very good rating. From the moment we checked in the staff was very friendly and helpful. check in and check out were easy and fast. We had some specific needs for dining and the gentleman at the front desk (I am sorry I don't have his name, he deserves props) was so helpful in explaining some of the local favorites, not just sending us to the closest restaurant. He was very polite and attentive. The lobby has free coffee all day and while sitting enjoying a cup, I observed the same hospitality with others who had questions. They include free Chula Vista passes for everyone in the room and offer discounts for Noah's Ark (which is a 2 minute drive from the hotel). They have a grilling area with picnic tables, we didn't use them , but saw others using the grills. They didn't look like gas grills so I would ask when making a reservation if you need your own charcoal. I also saw a small playground area by the outdoor pool. Overall I feel this is a descent, clean place to stay if you need a place to sleep and shower after being at water parks and attractions all day. If you are used to 4 star hotels/amenities then don't stay here, you will be disappointed. I thought our rate was great for the size of the room we had. The service and the room rate is what earned the "very good" rating. Hopefully they will start updating the rooms.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.