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“FIRST TIME VISIT, NO REGRETS” 4 of 5 stars
Review of Wintergreen Resort & Conference Center

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Wintergreen Resort & Conference Center
2.5 of 5 Hotel   |   100 Gasser Road, Wisconsin Dells, WI 53965   |  
Hotel amenities
Ranked #24 of 80 Hotels in Wisconsin Dells
Manteno, Illinois
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
“FIRST TIME VISIT, NO REGRETS”
4 of 5 stars Reviewed July 9, 2014

Upon checking into Wintergreen, our room gave me a few reasons to give a less than stellar review. A broken chair and the freezer was completely frosted over, not allowing the door to close. HOWEVER, after letting them know about the issues, it was taken care of 100% within ten minutes! Different chair and fridge, all was good!

The room was very clean as was the rest of the facility. Aside from some worn, peeling wallpaper in the room, everything else was great. We had a handicapped room, so it had a nice higher toilet and plenty of grab bars. I prefer a roll in shower of an accessible tub, but non were available. No big deal.

Check in/out was quick and no problems were encountered. The indoor and outdoor "water parks" are old school and don't stand up to today's high end parks. But that is exactly what I wanted! I can't enjoy monster sized places, so Wintergreen was just what I needed.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wintergreen2285, Guest Relations Manager at Wintergreen Resort & Conference Center, responded to this review, July 11, 2014
Thanks so much for the wonderful review! We are so glad our staff was quick to respond to your concerns. We hope to see you back again soon!
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447 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
Date | Rating
  • English first
  • Any
English first
St. Peters, MO
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 8, 2014

We decided on this hotel after opting out of a different hotel. The hotel definitely needs updating. The front desk staff were extremely nice and helpful. I liked the idea of two bedrooms in the room. The beds themselves were extremely hard. My kids really enjoyed the mini waterpark at the hotel and spent a couple of hours just playing. We also liked the included passes to Noah's Ark. My husband complained about the smell of the room and hotel, it was pretty bad. We could hear kids running on the floor above us until pretty late both nights we were there.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wintergreen2285, Guest Relations Manager at Wintergreen Resort & Conference Center, responded to this review, July 11, 2014
Thank you for your review and will definitely be looking into some of those things. We are always in the process of trying to update the resort so we hope that you will visit again soon and be pleasantly surprised with the changes!
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Stronghurst, Illinois
Contributor
17 reviews 17 reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 7, 2014

We stayed here on our pre-honeymoon since we will have no time to go anywhere after our wedding. Being that it was only 4 hours away, this seemed perfect for my fiance and I. The desk clerks were beyond nice. We received tickets to Noah's Ark along with a coupon book for major attractions, the outlet mall, and restaurants in the area. Kitty and Janessa were super sweet and gave us advise on attractions and restaurants. The hotel was clean, very very hot water, nice water pressure, and the pool area was very clean. This is definitely a family hotel and the kids we saw during our stay seemed to really enjoy the pool area; as did we (my fiance and I are really big kids) . My only concern is the bedding. They do not replace your bedding when they clean the room, but instead just make the bed as is.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wintergreen2285, Guest Relations Manager at Wintergreen Resort & Conference Center, responded to this review, July 8, 2014
We are so glad you enjoyed your stay and congratulations! We hope you come back and visit. And don't be shy, we would be happy to change the sheets at your request next time. Many happy wishes for your wedding!
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Naples, Florida
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 7, 2014 via mobile

Don't stay here!!!
Specially on the 4th of July.
My husband and I had gone out to eat that Saturday evening. When we returned, all the parking spots were taken. Apparently every year on the 4th of July, people from other hotels use their parking lot to park their cars so they can watch the fire works!?
Frustrated with this I went to the front desk, for assistance, on where I should park? However, all I got was an eye roll, from the manager on duty. You would think she would do something like hire security, or put up a sign: Parking for Customers Only, All Others Towed At
Owners' Expense. Or even apologize?!?!
We will continue to visit the Dells, however we will NOT be staying here in the near future.

  • Stayed July 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wintergreen2285, Guest Relations Manager at Wintergreen Resort & Conference Center, responded to this review, July 11, 2014
We regret that you felt neglected by our staff. It is a popular place to watch the fireworks since we are so close, however no one has previously expressed concern about parking in the past. Thank you for taking the time to bring this to our attention and I assure you we will consider your suggestions for the following years. It is regretful that our oversight put a damper on your vacation.
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Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 6, 2014

Beds were hard, rooms were small and the bathroom was really small and dark, no extra pillow for sleeper sofa or blanket, the blankets were thin and old, hotel was majorly out dated I have 4 small kids they put me on third floor no elevator signs.. no free breakfast. Pool doesn't open until 9 a.m. closes at 9 p.m. for kids and fitness area is in pool area so it closes at 11 doesn't open till 9 a.m. . Restraunt was bad horrible servers nothing special about the food.

Stayed July 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wintergreen2285, Guest Relations Manager at Wintergreen Resort & Conference Center, responded to this review, July 8, 2014
Our staff is anxious to serve and accommodate when possible so I do hope that you discussed your concerns with them. If housekeeping forgot the extra pillows and blankets for the sofa we would be happy to deliver them to your room with our apologies for the forgetfulness. We do close our pool for adult swim from 10-11pm to give everyone to relax. We apologize that this was an inconvenience for you. Our rates fluctuate depending on season and demand so we hope that you might give us a chance in the future to show our devotion to our guests. Wherever your desires take you we wish you happy vacationing for you and your family. Thanks for taking time to let us know about your stay.
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Scs
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 3, 2014 via mobile

After a long car ride my family and I walked into the lobby doors greeted by a horrible smell. After receiving our room keys we proceeded to get in the elevator which was also foul smelling and dirty. When we walked to our room and open the door the only positive thing was that the room actually smelled good unlike the rest of the place. During a look around I found blood on the comforter. We took pictures and brought them down to the staff which confirmed it was definitely blood. Their response was to have the cleaning lady go and change the comforter and to make sure the sheets were clean as well. What the heck right??? To make sure the sheets were clean? Needless to say we did not sleep on the beds but broke out our sleeping bags and slept on the floor. The bathroom was filthy so showering was out of the question. Check out did not come soon enough for us. I would not recommend this hotel to anyone I know. If you like horrible smells and a dirty facility this would be an awesome stay.

  • Stayed July 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wintergreen2285, Guest Relations Manager at Wintergreen Resort & Conference Center, responded to this review, August 20, 2014
Nicholas586,

I want to thank you for taking the time to give us your feedback. We regret that you were disappointed with your stay here. Unfortunately unless you took the comforter to a lab to have it tested there is no way that anyone could confirm that it was a blood stain. It could have been anything from jelly, juice or ketchup to makeup or fingernail polish. Regardless of what the stain was we do apologize that it was overlooked by our housekeeping staff. When the staff checked your sheets they were not suggesting that they had not been changed, but simply trying to alleviate your concerns. Thank you again for taking the time to bring it to our attention. We wish you happy travels wherever they take you.
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Saint Cloud, Minnesota
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 of 5 stars Reviewed June 29, 2014

Stayed here 2 nights in June and have mixed feelings. Not a horrible stay but not an excellent one either. After relocating to the Ramada (directly across the main highway) for the third night of our trip confirmed that I will not ever stay at the Wintergreen again. There are much better hotels in the same price range.

The pros.....1. Hotel is in an excellent location. Within walking distance to the Outlet Mall, lots of restaurants (mix of fast food and sit down places), and activities. 2. The front desk staff was nice and accommodating. 3. Nice small playground for kids under 10 years old. 4. Waterparks were nice.

Cons....1. The hotel advertises that rooms were recently updated. This was definitely not the case for the room we stayed in. Everything just seemed dated. 2. The room did not feel very clean and there was even some leftover food still on carpet from the last guest. 3. Two of the outdoor pools were frigid cold. I would expect these to be much warmer considering it is almost July.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wintergreen2285, Guest Relations Manager at Wintergreen Resort & Conference Center, responded to this review, July 11, 2014
Your review is very important to us so we thank you for taking the time to let us know how your stay was.. We pride ourselves on being a caring and helpful staff so the feedback is very encouraging. We will most certainly followup with housekeeping and regret that cleanliness of the room was not up to your standards or ours. Unfortunately we have had a cool start to the summer, and I will make sure someone looks into making sure the pool temps are maintained. We are always in the process of trying to update the resort so we hope that you will visit again soon and be pleasantly surprised with the changes! Wherever your travels take you we wish you happy vacationing!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wintergreen Resort & Conference Center

Address: 100 Gasser Road, Wisconsin Dells, WI 53965
Location: United States > Wisconsin > Wisconsin Dells
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Wisconsin Dells
#10 Romantic Hotel in Wisconsin Dells
#27 Family Hotel in Wisconsin Dells
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Wintergreen Resort & Conference Center 2.5*
Number of rooms: 111
Official Description (provided by the hotel):
The Wintergreen Resort is perfect for your next meeting, group function, or family vacation. Relax and enjoy our indoor pool, jacuzzi, sauna, and children's water facilities. Our convenient onsite restaurant and lounge are sure to please any appetite.  If  searching for a romantic getaway, our whirlpool rooms will accommodate every couple with room service and special packages. Centrally located just off I90 makes it a perfect location for all to visit. ... more   less 
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Also Known As:
Wintergreen Resort And Conference Center
Wintergreen Wisconsin Dells
Wintergreen Resort Wisconsin Dells

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