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“Do not stay here during the holidays!” 1 of 5 stars
Review of Wintergreen Resort & Conference Center

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Wintergreen Resort & Conference Center
2.5 of 5 Hotel   |   60 Gasser Road, Wisconsin Dells, WI 53965   |  
Hotel amenities
Ranked #26 of 78 hotels in Wisconsin Dells
Naples, Florida
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Do not stay here during the holidays!”
1 of 5 stars Reviewed July 7, 2014 via mobile

Don't stay here!!!
Specially on the 4th of July.
My husband and I had gone out to eat that Saturday evening. When we returned, all the parking spots were taken. Apparently every year on the 4th of July, people from other hotels use their parking lot to park their cars so they can watch the fire works!?
Frustrated with this I went to the front desk, for assistance, on where I should park? However, all I got was an eye roll, from the manager on duty. You would think she would do something like hire security, or put up a sign: Parking for Customers Only, All Others Towed At
Owners' Expense. Or even apologize?!?!
We will continue to visit the Dells, however we will NOT be staying here in the near future.

  • Stayed July 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wintergreen2285, Guest Relations Manager at Wintergreen Resort & Conference Center, responded to this review, July 11, 2014
We regret that you felt neglected by our staff. It is a popular place to watch the fireworks since we are so close, however no one has previously expressed concern about parking in the past. Thank you for taking the time to bring this to our attention and I assure you we will consider your suggestions for the following years. It is regretful that our oversight put a damper on your vacation.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
  • English first
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English first
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 6, 2014

Beds were hard, rooms were small and the bathroom was really small and dark, no extra pillow for sleeper sofa or blanket, the blankets were thin and old, hotel was majorly out dated I have 4 small kids they put me on third floor no elevator signs.. no free breakfast. Pool doesn't open until 9 a.m. closes at 9 p.m. for kids and fitness area is in pool area so it closes at 11 doesn't open till 9 a.m. . Restraunt was bad horrible servers nothing special about the food.

Stayed July 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wintergreen2285, Guest Relations Manager at Wintergreen Resort & Conference Center, responded to this review, July 8, 2014
Our staff is anxious to serve and accommodate when possible so I do hope that you discussed your concerns with them. If housekeeping forgot the extra pillows and blankets for the sofa we would be happy to deliver them to your room with our apologies for the forgetfulness. We do close our pool for adult swim from 10-11pm to give everyone to relax. We apologize that this was an inconvenience for you. Our rates fluctuate depending on season and demand so we hope that you might give us a chance in the future to show our devotion to our guests. Wherever your desires take you we wish you happy vacationing for you and your family. Thanks for taking time to let us know about your stay.
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Scs
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 3, 2014 via mobile

After a long car ride my family and I walked into the lobby doors greeted by a horrible smell. After receiving our room keys we proceeded to get in the elevator which was also foul smelling and dirty. When we walked to our room and open the door the only positive thing was that the room actually smelled good unlike the rest of the place. During a look around I found blood on the comforter. We took pictures and brought them down to the staff which confirmed it was definitely blood. Their response was to have the cleaning lady go and change the comforter and to make sure the sheets were clean as well. What the heck right??? To make sure the sheets were clean? Needless to say we did not sleep on the beds but broke out our sleeping bags and slept on the floor. The bathroom was filthy so showering was out of the question. Check out did not come soon enough for us. I would not recommend this hotel to anyone I know. If you like horrible smells and a dirty facility this would be an awesome stay.

  • Stayed July 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wintergreen2285, Guest Relations Manager at Wintergreen Resort & Conference Center, responded to this review, 1 week ago
Nicholas586,

I want to thank you for taking the time to give us your feedback. We regret that you were disappointed with your stay here. Unfortunately unless you took the comforter to a lab to have it tested there is no way that anyone could confirm that it was a blood stain. It could have been anything from jelly, juice or ketchup to makeup or fingernail polish. Regardless of what the stain was we do apologize that it was overlooked by our housekeeping staff. When the staff checked your sheets they were not suggesting that they had not been changed, but simply trying to alleviate your concerns. Thank you again for taking the time to bring it to our attention. We wish you happy travels wherever they take you.
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Saint Cloud, Minnesota
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 of 5 stars Reviewed June 29, 2014

Stayed here 2 nights in June and have mixed feelings. Not a horrible stay but not an excellent one either. After relocating to the Ramada (directly across the main highway) for the third night of our trip confirmed that I will not ever stay at the Wintergreen again. There are much better hotels in the same price range.

The pros.....1. Hotel is in an excellent location. Within walking distance to the Outlet Mall, lots of restaurants (mix of fast food and sit down places), and activities. 2. The front desk staff was nice and accommodating. 3. Nice small playground for kids under 10 years old. 4. Waterparks were nice.

Cons....1. The hotel advertises that rooms were recently updated. This was definitely not the case for the room we stayed in. Everything just seemed dated. 2. The room did not feel very clean and there was even some leftover food still on carpet from the last guest. 3. Two of the outdoor pools were frigid cold. I would expect these to be much warmer considering it is almost July.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wintergreen2285, Guest Relations Manager at Wintergreen Resort & Conference Center, responded to this review, July 11, 2014
Your review is very important to us so we thank you for taking the time to let us know how your stay was.. We pride ourselves on being a caring and helpful staff so the feedback is very encouraging. We will most certainly followup with housekeeping and regret that cleanliness of the room was not up to your standards or ours. Unfortunately we have had a cool start to the summer, and I will make sure someone looks into making sure the pool temps are maintained. We are always in the process of trying to update the resort so we hope that you will visit again soon and be pleasantly surprised with the changes! Wherever your travels take you we wish you happy vacationing!
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Joliet, Illinois
1 review
5 of 5 stars Reviewed June 24, 2014

We enjoyed are stay in a rating from one to five; one being poor and five being excellent you would receive a ten. Thank you for everything and everyone was professional, friendly, and happy.
Thanks again,
Maxine Wiley

Stayed June 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wintergreen2285, Guest Relations Manager at Wintergreen Resort & Conference Center, responded to this review, July 8, 2014
Thanks Maxine! Hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Bend, Wisconsin
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 15, 2014

Stayed here on June 11th 2014! Check in was nice and rooms are recently updated! The room was also clean. The staff was friendly during check in and out. 99 dollars plus tax and I got 4 free noahs ark tickets included in the price. The kids had a blast in the indoor and out door areas. The only disappointment was the big slide outside was not open outside at all but when we were there but later we drove by and saw it was open then.

Room Tip: check the website for specials!
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wintergreen2285, Guest Relations Manager at Wintergreen Resort & Conference Center, responded to this review, July 8, 2014
We are so glad you enjoyed your stay! Our outdoor slide is open from 2-6pm, so hopefully you can come back soon to enjoy everything.
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West Bend, Wisconsin
1 review
5 of 5 stars Reviewed June 14, 2014

We stayed at the wintergreen in the summer of 2013 my family had just a blast. We actually met there as a family reunion the staff was so accommodating and made us feel at home. They took care of our every need. I would defiantly recommend to anyone that this is the perfect family environment for a great family event.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wintergreen2285, Guest Relations Manager at Wintergreen Resort & Conference Center, responded to this review, July 8, 2014
Thanks Maxine! Hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wintergreen Resort & Conference Center

Address: 60 Gasser Road, Wisconsin Dells, WI 53965
Location: United States > Wisconsin > Wisconsin Dells
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#5 Business Hotel in Wisconsin Dells
#9 Romantic Hotel in Wisconsin Dells
#25 Family Hotel in Wisconsin Dells
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Wintergreen Resort & Conference Center 2.5*
Official Description (provided by the hotel):
The Wintergreen Resort is perfect for your next meeting, group function, or family vacation. Relax and enjoy our indoor pool, jacuzzi, sauna, and children's water facilities. Our convenient onsite restaurant and lounge are sure to please any appetite.  If  searching for a romantic getaway, our whirlpool rooms will accommodate every couple with room service and special packages. Centrally located just off I90 makes it a perfect location for all to visit. ... more   less 
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Also Known As:
Wintergreen Resort And Conference Center
Wintergreen Wisconsin Dells
Wintergreen Resort Wisconsin Dells

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