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“Disgusting” 1 of 5 stars
Review of Wintergreen Resort & Conference Center

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Wintergreen Resort & Conference Center
2.5 of 5 Hotel   |   60 Gasser Road, Wisconsin Dells, WI 53965   |  
Hotel amenities
Ranked #23 of 77 hotels in Wisconsin Dells
Scs
1 review
1 helpful vote 1 helpful vote
“Disgusting”
1 of 5 stars Reviewed 3 weeks ago via mobile

After a long car ride my family and I walked into the lobby doors greeted by a horrible smell. After receiving our room keys we proceeded to get in the elevator which was also foul smelling and dirty. When we walked to our room and open the door the only positive thing was that the room actually smelled good unlike the rest of the place. During a look around I found blood on the comforter. We took pictures and brought them down to the staff which confirmed it was definitely blood. Their response was to have the cleaning lady go and change the comforter and to make sure the sheets were clean as well. What the heck right??? To make sure the sheets were clean? Needless to say we did not sleep on the beds but broke out our sleeping bags and slept on the floor. The bathroom was filthy so showering was out of the question. Check out did not come soon enough for us. I would not recommend this hotel to anyone I know. If you like horrible smells and a dirty facility this would be an awesome stay.

  • Stayed July 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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411 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
  • English first
  • Any
English first
Saint Cloud, Minnesota
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 of 5 stars Reviewed 3 weeks ago

Stayed here 2 nights in June and have mixed feelings. Not a horrible stay but not an excellent one either. After relocating to the Ramada (directly across the main highway) for the third night of our trip confirmed that I will not ever stay at the Wintergreen again. There are much better hotels in the same price range.

The pros.....1. Hotel is in an excellent location. Within walking distance to the Outlet Mall, lots of restaurants (mix of fast food and sit down places), and activities. 2. The front desk staff was nice and accommodating. 3. Nice small playground for kids under 10 years old. 4. Waterparks were nice.

Cons....1. The hotel advertises that rooms were recently updated. This was definitely not the case for the room we stayed in. Everything just seemed dated. 2. The room did not feel very clean and there was even some leftover food still on carpet from the last guest. 3. Two of the outdoor pools were frigid cold. I would expect these to be much warmer considering it is almost July.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wintergreen2285, Guest Relations Manager at Wintergreen Resort & Conference Center, responded to this review, 2 weeks ago
Your review is very important to us so we thank you for taking the time to let us know how your stay was.. We pride ourselves on being a caring and helpful staff so the feedback is very encouraging. We will most certainly followup with housekeeping and regret that cleanliness of the room was not up to your standards or ours. Unfortunately we have had a cool start to the summer, and I will make sure someone looks into making sure the pool temps are maintained. We are always in the process of trying to update the resort so we hope that you will visit again soon and be pleasantly surprised with the changes! Wherever your travels take you we wish you happy vacationing!
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Joliet, Illinois
1 review
5 of 5 stars Reviewed 4 weeks ago

We enjoyed are stay in a rating from one to five; one being poor and five being excellent you would receive a ten. Thank you for everything and everyone was professional, friendly, and happy.
Thanks again,
Maxine Wiley

Stayed June 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wintergreen2285, Guest Relations Manager at Wintergreen Resort & Conference Center, responded to this review, 2 weeks ago
Thanks Maxine! Hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Bend, Wisconsin
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 15, 2014

Stayed here on June 11th 2014! Check in was nice and rooms are recently updated! The room was also clean. The staff was friendly during check in and out. 99 dollars plus tax and I got 4 free noahs ark tickets included in the price. The kids had a blast in the indoor and out door areas. The only disappointment was the big slide outside was not open outside at all but when we were there but later we drove by and saw it was open then.

Room Tip: check the website for specials!
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wintergreen2285, Guest Relations Manager at Wintergreen Resort & Conference Center, responded to this review, 2 weeks ago
We are so glad you enjoyed your stay! Our outdoor slide is open from 2-6pm, so hopefully you can come back soon to enjoy everything.
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West Bend, Wisconsin
1 review
5 of 5 stars Reviewed June 14, 2014

We stayed at the wintergreen in the summer of 2013 my family had just a blast. We actually met there as a family reunion the staff was so accommodating and made us feel at home. They took care of our every need. I would defiantly recommend to anyone that this is the perfect family environment for a great family event.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wintergreen2285, Guest Relations Manager at Wintergreen Resort & Conference Center, responded to this review, 2 weeks ago
Thanks Maxine! Hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
PWLLHELI
Senior Contributor
42 reviews 42 reviews
25 hotel reviews
Reviews in 40 cities Reviews in 40 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed May 10, 2014

We arrived to celebrate a big family occasion and headed off to The Dells. I was a little nervous as I had heard conflicting reports about The Dells. That said, this was a great location for all the members of the family to meet up. In addition to the normal hotel facilities there are function rooms of varying sizes, on two levels and also two swimming pools - one outside and one completely within the main hotel building. The Wintergreen Grill and Bar was able to provide everything throughout the day from breakfast until supper time. The menu was varied and the food served whilst hot. In particular nothing seemed to be too much trouble for the staff throughout the hotel be it in the restaurant or front of house staff. . At weekends there is the opportunity of indulging in a rather splendid special breakfast.
Whilst I enjoy swimming I do burn quite easily, when in the sun for any length of time. At the outside pool there were areas where you could take shelter from the sun and still enjoy the company of your friends and family.
Our room was very comfortable and provided all we needed for a short stay. For a longer stay a little more space might have been useful.
All in all a great place for family members, of all ages, to celebrate an event.

Room Tip: Ask about your room location - one side is the car park and inside there are swimming pools. I would...
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wintergreen2285, Guest Relations Manager at Wintergreen Resort & Conference Center, responded to this review, 2 weeks ago
We are so pleased you enjoyed your stay and found everything to your liking! It's wonderful to hear that our staff were so helpful. Next time you come be sure to ask about our suites!
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Greenbay, wi, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 5, 2014

We have stayed there several times and always had great service. They go out of their way to help you. Rooms were clean and updated. I always tell people that "yes they can afford to the Dells if they stay at the Wintergreen" Our kids were 10 and 11 and enjoyed the pool area. Those that were not swimming could just sit and watch. Close to restaurants, entertainment and shopping, which you can walk to. If you want a place to hang out with family, this is the place. If you want to go to a bigger water park, stay here and they give you passes to use. This is a nice place to come back to after a hectic day and just relax. Looking forward to my next stay!

Room Tip: They have large rooms to accommodate large families
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  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wintergreen2285, Guest Relations Manager at Wintergreen Resort & Conference Center, responded to this review, 2 weeks ago
Thanks Carol! We look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Wintergreen Resort & Conference Center

Address: 60 Gasser Road, Wisconsin Dells, WI 53965
Location: United States > Wisconsin > Wisconsin Dells
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#5 Business Hotel in Wisconsin Dells
#9 Romantic Hotel in Wisconsin Dells
#22 Family Hotel in Wisconsin Dells
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Wintergreen Resort & Conference Center 2.5*
Official Description (provided by the hotel):
The Wintergreen Resort is perfect for your next meeting, group function, or family vacation. Relax and enjoy our indoor pool, jacuzzi, sauna, and children's water facilities. Our convenient onsite restaurant and lounge are sure to please any appetite.  If  searching for a romantic getaway, our whirlpool rooms will accommodate every couple with room service and special packages. Centrally located just off I90 makes it a perfect location for all to visit. ... more   less 
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Also Known As:
Wintergreen Resort And Conference Center
Wintergreen Wisconsin Dells
Wintergreen Resort Wisconsin Dells

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