Booked several rooms for a 2 night stay. First night noticed blood on our sheets and called the desk to complain only there was no answer. Walked to the front office several buildings away to find that there was no one on duty and a number to call. Called the number and the night security let us into another room for the night. However, as we were all unpacked in the other room, and they were not able to give us a key we moved back to the original room in the morning because we couldn't get back in once we left. When we returned, the bedding had been changed and beds made, but the towels were on the floor and wet. There was actually a wet wash cloth in an area where no one had been with a towel or wash cloth, inside my closed suitcase that had clothes in it. When I went to complain, the first statement was how do we know this is true? The clerk then said you can't know for sure that it was blood on the sheets and not chocolate ( my one daughter put her way through school working in the hotel industry and is a nursing student. I worked for 18 years in a medical center and by the look of the spatter pattern and color etc on the sheets we were sure it was blood. Then she said well we didn't know which room you were going to stay in. Since we had no key, there was no choice, and they made the beds but didn't leave towels. She again stated that she didn't know where we were going to stay and then they were booked up, so again I wonder why they did not replace the towels. The room had a bad smell from the wet towels being on the floor and the air turned off. Dells travel guide states they have continental breakfast and they do not. I once lived in the Dells and was really embarrassed to say so after family and friends stayed there. I would NOT reccommend this hotel.
- Also Known As:
- Wintergreen Hotel
- Wintergreen Resort And Conference Center
- Wintergreen Wisconsin Dells
- Wintergreen Resort Wisconsin Dells
- Official Description (provided by the hotel):
- The Wintergreen Resort is perfect for your next meeting, group function, or family vacation. Relax and enjoy our indoor pool, jacuzzi, sauna, and children's water facilities. Our convenient onsite restaurant and lounge are sure to please any appetite. If searching for a romantic getaway, our whirlpool rooms will accommodate every couple with room service and special packages. Centrally located just off I90 makes it a perfect location for all to visit. ... more less
- Reservation Options:
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