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“Eh - wouldn't go back. Too many other choices in the area to try.” 2 of 5 stars
Review of Wintergreen Resort & Conference Center

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Wintergreen Resort & Conference Center
2.5 of 5 Hotel   |   60 Gasser Road, Wisconsin Dells, WI 53965   |  
Hotel amenities
Ranked #23 of 77 hotels in Wisconsin Dells
Pacifc Northwest
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
“Eh - wouldn't go back. Too many other choices in the area to try.”
2 of 5 stars Reviewed June 14, 2013

This was the hotel my sister and future husband selected for the reception after their off-site wedding. Just about all of the attendees traveled at least three hours for this event, a few of us much more.

A girlfriend scouted out the hotels in the area earlier and decided against this one due to the guest room she was shown smelled musty to her -- coming from a gal who can't smell, I took notice. But stayed there anyway out of convenience of being where parents and the bridal party were at.

When we first arrived, what struck me was the smell in the lobby. It was a combination of hot humid chlorinated water with old man who needs a bath smell. Absolutely gross -- thinking it was the men in the lobby I gave it the benefit of a doubt. Until the next morning. It was the smell of the lobby.

The room was your average room. Two beds, table, tv with more channels listed than available, frig, microwave, sink area separate from the tub & toilet. I didn't notice this in my room, but other guests in for the wedding had their mattresses wrapped in plastic. Creating a noisy hot experience for them. For me, the air conditioning never got control of the humidity or heat for my liking. I chalked it up to not being used to that weather anymore.

The hotel knew that many of us were there for the wedding but yet spread us out all over the place. Many had rooms facing the pool area so they could congregate there at all hours and the rest of us were sprinkled on the other floor or wing. I thought it would make more sense for them to keep all of us together for noise reduction at times.

I never used the indoor pool since they did not keep it open for the wedding party like they originally said -- after 16 hours up & running, a dunk in the pool would have been really really nice. Those friends who got a whirlpool/spa room had mixed reviews -- some had no issues, one had a faucet that would never fill in his lifetime and the other didn't have hot water.

The night of the reception, we were all outside talking since so many of us haven't seen each other in years, the manager came out to tell us that we were being loud and to relocate to the bar. Well, that bartender is in the wrong occupation -- he completely lacked customer service skills. It was like he purposely made wrong/bad drinks, made the customers pay for those and the corrected ones. He was rude, gave us a hand out about what would get us arrested or ticketed that pertained to a car event that weekend (we were all part of the wedding and not driving) and when it was time for the bar to close he turned on the lights and said the police were across the street. He was a complete nut-job. On a better note, the previous night's bartender was a gem! Personable, friendly, sharing, sincere --- a great guy.

When were leaving, the hotel said that they were beginning a remodel. Furniture was beginning to be removed and a makeover starting.

Like the title says -- there are many other places to try. This one sits next to Great wolf Lodge, the outlet malls, a bowling alley, Starbucks, McDonalds, easy access to I-94, close to the casino.

I doubt I will be back in the Dells anytime soon and if I am, I will stay elsewhere.

Room Tip: There wasn't any difference between the Honeymoon suite and a one bedroom w/whirlpool -- the one...
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  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
  • English first
  • Any
English first
Milwaukee, Wisconsin, United States
1 review
4 of 5 stars Reviewed June 12, 2013

This was our 5th trip to the Dells with our granddaughters and the first stay here. This hotel had everything we needed to entertain them and more. Extremely clean facility, rooms, pools and the very friendly and knowledgeable staff made our stay most enjoyable. If you don't want the hassle of the Big Name resorts or the prices they ask... the Wintergreen Resort is the place for your family. We also spent a day at Mt. Olympus, but didn't have to stay at one of their resorts. The location to Tanger Outlet Mall and Knuckleheads entertainment center, both within walking distance, are an added bonus to staying at this resort. We will definitely be planning a return trip. Thanks again for making our mini vacation one to remember.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Wintergreen2285, Manager at Wintergreen Resort & Conference Center, responded to this review, September 7, 2013
We are so happy you enjoyed your stay with us. We are very convenient to many of the area attractions and (as stated) walking distance to Tanger Outlet Mall, Knuckleheads, Buffalo Phils and many other places to grab a bite to eat. We're glad you were also able to take advantage of our discounts we have to offer. Cleanliness and customer service are definitely what we pride ourselves in and we're glad you noticed these from us. We can't wait to have you back next year! Bring more of your family next time!
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Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 9, 2013

This was much better than the last Wisconsin Dells stay at the Village rooms at Mt. Olympus. This hotel didn't make any big promises and offered a clean room at a great value. The sliding glass doo going out to a room side deck was great for a standard room. All staff spoke English and seemed to be local the wintergreen is not affiliated with the big resorts but they are giving you a clean room quiet stay and a great value. If you have to drive to the water park at Mt. Olympus anyway you mind as well stay at a motel or resort just down the street you will be glad you did. Ask the motel if they are affiliated or not. Only drawback is no online booking. Big smile on my daughters face and saved about $180.00 at the wintergreen.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wintergreen2285, Manager at Wintergreen Resort & Conference Center, responded to this review, September 7, 2013
Thank you so much for your positive comment on our resort; we greatly appreciate it. We do have many coupons we can offer during the summer months along with discounts to many of the area attractions. The staff as a whole will do whatever we can to help our guests have the best vacation and stay possible. I also thoroughly enjoy the sliding door leading to the outdoor pools. This is an excellent feature to ask about when making a reservation (especially during the summer months!) Thank you again.
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Algonquin, Illinois
1 review
5 of 5 stars Reviewed June 2, 2013

The pool was amazing! They had a little kids area where there was two slides that were just great. also my kids had a great time playing basketball in the pool because there was basketball hoop on the side of the pool. Also the pool was really clean without any dirt or junk in it. We got to see the biggest suite in the hotel it was best one ever and we would like to get it as a gift! We would love to go stay at that hotel again for it's great service and hotel.

Room Tip: "Rooms on the second floor are calmer than the first floor"
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wintergreen2285, Manager at Wintergreen Resort & Conference Center, responded to this review, June 21, 2013
Thank you for writing such a wonderful review on the Wintergreen Resort! We are greatful for you to have taken the time to do so. The pools are geared for children under 10 years of age, however, many adults and other ages find the pool areas to be relaxing and fun at the same time. The outdoor pool also has a great atmosphere with an 100 ft slide and several places to swim. The Grand Suite is the biggest suite in the resort- which has a total of three bedrooms, a kitchen area, and living room area. The balcony is also a nice add-in. We are so glad you enjoyed your stay with us and we hope you will come and stay with us again soon. Thank you again!
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Madison, Wisconsin
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 2, 2013

I hosted our annual Red Hat Pajama Gathering at the Wintergreen for an entire weekend. The staff did an outstanding job to making the Red Hat Ladies welcome and attitive to their needs. The food in the restaurant and banquet was good, what was to be hot was so and great plenty for all. The sundy bar was a big hit, letting the ladies build they're own was fun. We utilized meeting room space that staff took care of setting up in a timely manner for our sessions. We will return next year in April for the 10th Pajama Gathering. Thanks to Shirley and each and every person that has apart in making our weekend a huge success.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wintergreen2285, Manager at Wintergreen Resort & Conference Center, responded to this review, June 21, 2013
We thoroughly enjoy having our Red Hat group come to the Wintergreen. It's always a fun and exciting time. The staff always does whatever we can to accomodate you and the other members. It's always a joy to have you all here and we can't wait until next year!
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Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 15, 2013 via mobile

We rented a banquet room and we ordered their food for our party, the food was not enough to serve our guests and they forgot to deliver some of it until the party was just about over, never again would I rent their banquet rooms!! We did stay their too our room was ok for the value. No blankets for the sofa sleepers and just a thin comforter for the beds. We also had to walk through a large banquet area where there was a wedding to get to the pool, can I say that was a stupid set up!!!!

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wisconsin
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed April 15, 2013

I usually pick hotels from reviews on Tripadvisor. We were disappointed this time with our choice. The Wintergreen is in need of a complete renovation! Everything in our room was just plain tired!! The carpet was faded and really worn, the bathroom door knob was hanging loosely, many rusty screws and hinges in the bathroom. In the bedroom we were in the wall lights didn't work and we had to keep getting out of bed to wiggle the cord on the tv just to be able to see the picture. It was extremely loud as there was a wedding dance going on and the bass was extreme. It went on until midnight and we needed to be up by six so it made for a very short night. The only good thing I can say is that the desk employees were friendly and made check in quick and easy. Would not stay again.

  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Wintergreen Resort & Conference Center

Address: 60 Gasser Road, Wisconsin Dells, WI 53965
Location: United States > Wisconsin > Wisconsin Dells
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#5 Business Hotel in Wisconsin Dells
#7 Romantic Hotel in Wisconsin Dells
#21 Family Hotel in Wisconsin Dells
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Wintergreen Resort & Conference Center 2.5*
Official Description (provided by the hotel):
The Wintergreen Resort is perfect for your next meeting, group function, or family vacation. Relax and enjoy our indoor pool, jacuzzi, sauna, and children's water facilities. Our convenient onsite restaurant and lounge are sure to please any appetite.  If  searching for a romantic getaway, our whirlpool rooms will accommodate every couple with room service and special packages. Centrally located just off I90 makes it a perfect location for all to visit. ... more   less 
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Also Known As:
Wintergreen Resort And Conference Center
Wintergreen Wisconsin Dells
Wintergreen Resort Wisconsin Dells

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