This is not a review of the rooms, but rather the owner/general manager who runs the motel. We had booked a reservation for June 7, 2013. We had booked a jacuzzi room, but decided to call and switch to a standard room because we were going to be gone for most of the stay. When I called to ask about the switch the manager stated no, that was not possible. She stated that jacuzzi rooms could not be altered or changed and continued to state that all of that information was contained in the confirmation email. I then stated that I had read the email and no where did it state that a person was not able to change from a jacuzzi room to a standard room. There were provisions regarding condos, 2 bedroom units, and group reservations, but nothing regarding jacuzzi suites. Now had this lady nicely explained her reasons behind not granting this request I would have left it as is and we would have not had any problems. What happened was quite the opposite. While I was explaining the information contained in the email the line went dead. I called back thinking it was a bad connection, but instead it was the manager that hung up on me. She also proceeded to tell me that she cancelled my f****** reservation and she never wanted to see my f****** face in her motel. I started to laugh thinking this was not real. It was real and the expletives continued on for a good two minutes. This place is a joke and when I went to get the receipt confirming the return of the deposit the lobby smelled of urine. Do not patronize this place she secretly hates you and your family. The thing about some of these motels in the Dells is that despite how the owners treat you they will still get business because of the free waterpark tickets they provide. There are some great family run motels that are clean and the owners are friendly, but this is definitely not one of them. I think when we come back we will book under my friends name and secretly laugh because she will have no idea that I am the one she cussed out on the phone. La bruja es loca!
- Official Description (provided by the hotel):
- WE LOCATED DIRECTLY ACROSS FROM MT.OLYMPUS, Situated on a quiet hilltop exactly in the center of the main strip in Wisconsin Dells! Here are just some reasons why Skyline Hotel & Suites is the best value in town:*Chula Vista Waterparks are included for everyone, everyday + day of checkout. *A delicious expanded CONTINENTAL BREAKFAST IS SERVED EVERY MORNING with Hot Waffle Bar, scrambled eggs + 10 other items. *Every room receives a WIS DELLS FUN CARD *Best Location- Leave your car and walk to Mt.Olympus(save $10 daily parking fee) Yeah we're that close! *Skyline Hotel & Suites features 89 rooms, 5400 sq.ft. Indoor Water Activity Area with slides for the kids, mini-suites that sleep 6, micro-fridges, relaxing sundeck overlooking outdoor pools and great views of the main strip!Top-notch amenities for the whole family and friendly, professional service provide a warm welcoming atmosphere. Come and discover what it means when we say "Where Our Family Takes Care Of Yours" ... more less
- Also Known As:
- Skyline Hotel And Suites
- Skyline Wisconsin Dells