We stayed at the Skyline in March. It was by far the worst hotel experience I have ever had and I would not recommend anyone to stay there. I would also like to say that I am a VERY laid back individual. I am not one to ever make waves and it takes a LOT for me to get upset or to review a business poorly.
I booked my room on Expedia. It showed on the confirmation page that the reservation was for 4 adults, 1 child and 1 infant. Expedia charged me an extra $10 per night for my 5 year old daughter, which I understood. The room total was $249. I knew that once we got to the hotel there would, however, be fees and taxes added, which was fine and expected. However, a word of caution, they charge $6 per night for amenities (these so-called “amenities” will be discussed below), a state tax, a city tax and a county tax, which seemed a little excessive, but I kind of shrugged it off. But then they charged $40 more for our stay than what we reserved on Expedia. They came up with a million excuses, none of which made sense, stating it was the $10 extra person fee, which was untrue as I already had this in my reservation and plus, this would only total $30, not $40.
When I spoke to Drew regarding this situation, he was very professional and kind. He said he would get back to me after he looked into this further. The next morning I spoke with Michelle, another manager. I let her know I hadn’t heard back from Drew and wondered if they had figured anything out. Right away she was incredibly rude (which seems to be a running theme with this woman, if you look at other reviews of this hotel. Just Google “rude Skyline hotel Wisconsin” and you will find several complaints about Michelle and her unwillingness to work with customers and the rudeness she displays.). She asked me to use my valuable time with my children on vacation to call Expedia to figure this out, as I “booked with a third party”. I nicely let her know that her hotel contracts with a third party and that they give the rates to Expedia, so this is not my responsibility. I then asked if the hotel would really not honor the Expedia rate in order to keep their customers and she said “No, no I will not. I am not willing to do that.” After much back and forth with Michelle and her complete lack of respect for good customer service, we packed up our things and left. She ended up charging us $10 more for the room we stayed in than what was on the original receipt and she refused to refund us this money when we pointed it out. She then said “I don’t want you slandering our good name on the internet when you leave either.” We also let Michelle know that we were not leaving solely on the price and their unwillingness to honor their rate, for the most part, we were leaving because of how we were treated, however, she did not agree with our statement and said she believe it was only because of the price.
After we got to our new hotel, we found that Michelle had given us someone’s completed job application, which included: their name, their address, their phone number, their DOB, AND THEIR SOCIAL SECURITY NUMBER! We kindly brought the application back to Michelle and instead of showing us kindness for returning this sensitive document; she snatched it from my husband’s hands and said a clipped and rude “Thank you”, and then walked away.
Now to discuss the amenities that we paid for as a separate fee…
We were excited to get down to the pool with our little ones, however, upon entering the pool discovered the water was much too cold to swim. We then decided to go into the hot tub to warm up; however, the hot tub was warm at best. It felt like running a warm bath at home, stepping away from it for half an hour and then coming back into it. So, still cold even after our time in the “hot” tub, we decided to warm up in the sauna…that didn’t work.
After the terrible interaction with Michelle and our decision to depart Skyline, we grabbed all of our bags and our small children, got into the elevator and….the elevator didn’t work. We had to walk all of our heavy bags and small children down the stairs.
So, there is my account of our stay at Skyline. I would like to make it clear that had my family and I been treated with kindness and respect, I would not have “slandered” this hotel in my review. Even with amenities that don’t work or price confusion, kindness and good customer service go a long way and had I have been shown such customer service, I most likely would have left the hotel with recommendations to stay there to my family and friends.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.