We stay here frequently as a family and love the clean, well-kept building. The pool is nicely sized. The hot tub is big and relaxing. Both the pool and hot tub are extremely clean!!! There is an indoor kid pool with 4 small slides for toddlers. The big pool has a big water slide, perfect for older toddlers and adults.
The front desk staff and managers are amazing, especially Ryan. Everyone provides excellent customer service and professionalism. If you have a problem, they will quickly address it. The managers are all very knowledgable and courteous. If you have a complaint, they are quick to fix the concern.
The presidential suite is HUGE with a full kitchen, newer appliances, pool table, and lots of closet space. It has 3 bedrooms and 2 bathrooms. The master room in this suite boasts a 2-headed shower with a closet the size of a small room. You also get your own washer/dryer in this suite. Each room has its own flat tv and closet. The two queen executive suites are very cozy and nice.
You cannot beat the friendly, professional staff. This hotel is better priced and more accommodating than the resorts.
It is next to Kalahari Resort, if you want water and theme parks without expensive resort prices. It is also next to Tanger Outlet for those who wish to shop. And let's not leave out Knuckleheads indoor theme park, also next to this HIE. This hotel is located just minutes from downtown, is not as crowded, and is a very good deal. This hotel is also next to numerous restaurants. The managers her should be promoted!