My fiancé and I stayed at the Holiday Inn Express for a few days to relax and get away for a mini-vacation. We made last minute reservations through a third party travel website; however, when we arrived we found out that our reservations were never made. Samantha, one of the front desk staff, did everything she could to work with the third party, but after 30 minutes on the phone, she finally had to get her manager, Jesse, involved. Both were extremely professional and exceptionally accommodating. Throughout the whole stressful ordeal, both were friendly and kept reassuring us that everything would be fine and that we would have a place to stay. Finally, after getting absolutely nowhere with the third party company, the manager was able to get them to cancel our reservations for a full refund. He then gave us a cheaper rate and even gave us an upgrade! Our room was wonderful and the pool and entire facility was spectacular! We had a wonderful stay and would highly recommend this location to all of our friends and family. Samantha and Jesse and all of the staff were outstanding. We will definitely stay at the Holiday Inn Express again!