You know, being a travel agent, I have been to many destinations and many hotels and resorts ranging from small to very large. After reading MANY of these reviews, I felt like I had to put my opinion in. I cannot believe what people are complaining about. I never write reviews, but again, felt that I had to. I'm going to comment on as much as I can so here goes.....
1. People are complaining that the resort is too large and it's hard to find things. Yes...the resort is huge.....helloooo....it's the kalahari. If you go onto their website or take the time to review a brochure, you'll know how large this resort really is. Being as large as it is, surprisingly enough, it's VERY easy to get around. There are signs everywhere. If you choose to stay in the main building and not The Sands, it's fine. We NEVER got lost, it's too hard to get lost! If you don't like large resorts, don't come here.
2. Rooms...we had a 2bdrm/2 bath suite. It was great. We travelled with a 6 and 2 year old so there was plenty of room for all to enjoy. Our room was very clean, maid service came promptly every AM. Plenty of towels everyday. There was absoluletly nothing wrong with our room. I can't comment on other people's rooms, only ours and I can only say good things about it....at least the room itself. Beds, yeah, they're a bit hard. I loved them....that's me. If you don't like hard beds, you'll hate it. Pillows, I hated them. They're feather pillows. I like large firm pillows, but that's me. Most hotels/resorts I stay at have these type pillows anyways and the only reason I mention them is from other people complaining. Soundproof? God no. If you have a small child that naps during the day, ask for a quieter area on the top floor. We were on the 3rd floor and I know there was a toddler having their fun running around upstairs. Walls are thin so if you need quiet while you sleep, bring your earplugs, that's what I did. No biggie. We also had a balcony overlooking the outdoor waterpark. We arrived on Labor Day and it was a bit cold, so not too many people outside. The music wasn't loud. Now, if we went on a weekend or sometime in the summer, I'm sure I would've heard alot more noise than what we did. Again, just bring your earplugs people.
3. "scary masks". OMG....come on people. It's the Kalahari. It's African themed! There are going to be masks everywhere and NONE are "scary". If your child cries because of the "scary masks" and you have to put a towel over them....I've very sorry.....but your kid has some issues. I love kids, but that comment I read was absolutely ridiculous.
4. Food.....personally, we thought the food was good. Nothing to brag about, but it was good. Even the pizza was pretty good which surprised me. We ordered a BBQ pizza and it was delicious. We ordered the pizza right in the indoor waterpark and it was ready in 1/2 hour....the normal wait for a pizza. The Great Karoo was decent and the Pina Colada Chicken at Kahunaville was awesome. Didn't go to Damon's. Being that it was slow (kids back to school after Labor Day), we had the advantage of no long lines anywhere and service was quick. For you people who complain about long lines with food and whatnot....what do you expect....this is a large resort and when it's at full capacity during busy season....of course there will be lines!!! If you don't like lines - don't go on the weekend....don't go during spring break or during a holiday break. Come on...think about it!!!!
Can you tell I'm pretty aggravated about some of these people's reviews!!
5. Waterparks - pretty decent. Again, we have a 6 year old and a 2 year old so the waterparks in our opinions were great. The indoor waterpark was pretty good although the wave pool wasn't much at all. Lazy river was ok, I've been in much better. Outdoor waterpark...not too sure. We arrived on labor day, the last day it was open (except weekends) and it was pretty cold. Our 6 year old lasted only 20 minutes before she wanted to go to the indoor waterpark. I can't review that except for the center kid area that she was playing on was really cool. She loved it. As far as the life vests go....yes...if your child is under 48", no matter if they know how to swim or not, they need to wear one. The kids may not like it, but you know what, it's for their own safety. Again, this is a large resort and there are alot of guests there. If guests are going to complain about this safety policy, then don't come here. God forbid the resort cares about their guests safety!!! They have many life vests here, but we brought our own for our 6 year old. They have infant vests also of which my 2 year old son wore. He didn't like it at first but quickly learned, he was not going in the water unless it was on. After awhile, he was fine.
6. Indoor amusement park. I don't know what people are complaining about here. It has a ferris wheel, go carts (which I didn't like but my husband and daughter had fun on them), laser tag (which I did not try so can't comment), LOTS of games, mini golf (just ok), rock climbing, bowling, carousel and a ropes course....of which someone put in their review "not safe". IT'S SAFE PEOPLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!! You need to wear gym shoes. If you don't have gym shoes on, they make you wear those Croc shoes. They also put you in this harness and hook you up to the bars. If you miss a step, YOU WILL NOT FALL. It's 3 levels high and I watched smaller kids do it. Under 46" or so, kids need a parent to go with them. I did it twice, my husband did it 3 times. My daughter was afraid. The 1st time, she only got through the 1st part. The 2nd time she tried it, she got through 3 parts. Employees and other guests completely understand if you can't get through it. Not a big deal, you just go back. Once you start, it's not like you have to finish if you feel like you can't. Again, IT'S SAFE!!!!!
The indoor amusement park also has this area in the back that all the kids can climb and jump around in....you know....like those things they have in those McDonals's playlands....only MUCH BIGGER. Make sure you bring socks or they won't let you in. Is it worth $25pp if you're not staying at the resort, yes, I think so.....but only if you try everything! We went everynight with our daughter because it was included in with our stay, but I don't know if I would spend $25pp for age 6 years and over had I not stay there.
7. Some guy complained about the parking lot. This is a huge resort holding over 1000 rooms - OF COURSE THE LOT IS GOING TO BE BIG!!!!!!!! Again, if resort is at full capacity, expect to walk. If you don't like a large resort - DON'T STAY THERE! The parking lots are fine and there's plenty of space. Drop the wife/kids off at the front and park the car. Don't be lazy - walk and quit complaining!!!!
8. Pool towels....yes....they're scratchy. WHO CARES! If you don't like "scratchy" towels, bring your own. I did. No biggie.
9. Room safes....they're there.....LOOK. Our safe was in the first room you walked in to inside of the nightstand. Normally they're in the closets, but we did have to look. Normal safe and easy to work, but don't complain that there is no safe when every room has one.
10. Smell of chlorine........OF COURSE YOU'RE GOING TO SMELL CHLORINE IN THE INDOOR WATERPARK!!!!! Yes it's strong. It's called.....an indoor waterpark.
11. Average price - $300/night. No....I most certainly would NOT pay $300/night for this resort. We had a great deal and only paid $150/night plus resort fee/taxes. We also had b/fast included each AM and $50 dinner coupons. I would have no problems whatsoever spending that amount again should the deal come up, but $300/night. NO. Unless you're in a villa or something, maybe, but I did not see those rooms so I can't comment on those.
12. Spa, sorry - didn't go - can't comment. They did have some kids spa services available, but I thought it was too pricey to try.
Well - I'm certain by now you're thinking what kind of travel agent is saying comments like this, but it just really erks me when guests complain about such trivial things. Any person that travels a great deal knows that when a resort is at full capacity, especially a very large resort like the Kalahari, will not get the best customer service. If you want great customer service - go to a Four Seasons people. Our entire stay (4 nights), we only had 1 cranky waitress. Maybe she was having a bad day, I don't know, but all other staff in all areas were great and so long as you treat them with respect, they'll do the same for you. You treat people the way you want to be treated. If you don't like crowds, long lines, walking alot (you DO walk alot), scratchy towels, then don't come here, at least when it's busy. Oh....and by the way.....there is also a theatre attached to the resort. We didn't go, but it looked like a normal theatre showing quite a few movies. Don't know the prices.
Anyways, would I come here again? YES. I do have to admit, I will try the Wilderness during the summertime because they are known for their outdoor waterpark, but in the winter - I will most certainly go back to the Kalahari (when the price is right). They have LOTS to do and for short stays, you won't see yourself leaving.....unless you've never been to the Dells and have to try all of the other hokey downtown stuff :) Yeah - I did that stuff, my daughter had a good time. Downtown was only 10 minutes away......and BTW....if you have small kids, go to the Deer Park. The deer just follow you around and you can feed them right there. Both of our kids loved it, but buy the crackers in the store first - totally worth it! The deer will not even give you a chance to get the food out of those little machines in the park - they'll eat the food right out of that container before you can get to it!!
And I guess I should say this as well.....if you're thinking about taking small children in that Top Secret place (the upside down White House), if your kids are afraid of a haunted house, think twice about going. I personally thought it was most definelty a waste of money but there are parts in the house where it's pitch black with loud noises. I'm glad I didn't take my 2 year old. Just don't go unless you have a coupon!
All-in-all.....HAVE A GREAT TIME AT THE KALAHARI - YOU'RE ON VACATION - ENJOY YOURSELVES AND QUIT COMPLAINING!! You'll have a great time and I would highly recommend this resort to anyone, but just please remember, if you're going during a busy season - there are LOTS of people.....lots.
- Also Known As:
- Kalahari Waterpark Hotel Wisconsin Dells
- Kalahari Resort Wisconsin
- Kalahari Hotel
- Kalahari Resort Wisconsin Dells
- Kalahari Waterpark Hotel
- Kalahari Resort
- Kalahari Hotel Wi Dells
- Kalahari Wi Dells
- Kalahari Waterpark Resort