We stayed at the Kalahari in a Royal Queen 2 BR suite. The room was very nice, clean spacious. There were 4 adults and 2 children in the room and that was spacious enough. We overlooked the waterpark and the view was awesome. There was a small refrigerator in the room but no controls to set the temperature and it didn't work very well. Mostly things were good but here were my few suggestions. 1. The music in the outside water park is VERY loud and it is very obvious in the rooms. It is off by around 8-8:30 at night but starts back up around 9 am. To try to take a nap or rest in your room during the day is very dificult as it is very loud. 2. When you come into the resort there are a lot of the hand sanitizer stations which was great but in the germiest areas - ie: the inside arcade and in the waterparks there is not one to be found! I would suggest they be put by the food court areas and as you come into or leave the arcade and the water park areas. 3. Damons restaurant - we didn't have a very good waitress - for example we got an onion blossum appetizer but were given no plates to try to share. Everyone was reaching over everyone to try to get to it in the center of the table. That is just one example of several. The food was average and fairly expensive. The food overall was average and greasy and of course expensive. Why can't restaurants start having more healthy options for families? It gets tiring to have a greasy burger and fries. Why can't a side salad be an option instead of greasy fries? There was a lot to do at the Kalahari and we had a lot of fun. You really don't have to leave to go anywhere else if you don't want to. It is all there. The arcade with the go carts, climbing wall, rope challenge, ferris wheel is a nice addition. Of course you have people who don't know how to drive the go carts smashing into people but they are able to slow people down when they see that coming but it still happens. Because it is a closed in area, it is quite loud when that happens. I have heard a lot of reviews about the customer service but we found everyone to be friendly and helpful. Our jets didn't work well in the jacuzzi. Maintenance was up right away and fixed the problem. He was very nice and helpful so we didn't have any customer service issues. We were going to order room service one morning with the 19% "service charge". I asked when I was ordering if that service charge included tip and they said they only get 5% of that amount so we ordered and went and picked it up instead. Overall a wonderful stay and with the few minor issues listed, it would have been a 5 star stay.
- Also Known As:
- Kalahari Waterpark Hotel Wisconsin Dells
- Kalahari Resort Wisconsin Dells
- Kalahari Hotel Wi Dells
- Kalahari Wi Dells
- Kalahari Waterpark Resort