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“Great resort, but rooms are dated and worn out - not worth the price” 4 of 5 stars
Review of Kalahari Resorts & Conventions

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Kalahari Resorts & Conventions
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1305 Kalahari Drive, Wisconsin Dells, WI 53965   |  
Hotel amenities
Ranked #15 of 78 Hotels in Wisconsin Dells
Toronto
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
“Great resort, but rooms are dated and worn out - not worth the price”
4 of 5 stars Reviewed July 28, 2014

This was our second visit to Kalahari in the past 2 years and our kids absolutely loved it. The staff are attentive, friendly and helpful everywhere in the resort, the food in the restaurants was great, and the waterpark was well run, clean and a lot of fun for everyone.

My only complaint is about the maintenance of the rooms. We paid over $500/night for a Royal African Suite, and the room was worn out and in a poor state of repair. Light switches and lamps didn't work, the shower curtain was dirty and stained with something red, and there was a faint smell of vomit in one bedroom. We reported these issues to the hotel (except for vomit smell) and they were addressed quickly. They gave us a new shower curtain, but just left it for us to install ourselves. In general, the furnishings seemed very dated and worn out. We have much higher expectations when spending several hundred dollars per night in a hotel room. The lighting was also very dim unless we kept the drapes open, which we hesitated to do while changing as our 2nd floor room overlooked the parking lot.

While in Wisconsin Dells, we looked around at other resorts which seemed to have equally nice water parks, and we will consider staying elsewhere on our next trip.

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kassie R, Social Media Coordinator at Kalahari Resorts & Conventions, responded to this review, July 30, 2014
Hi Jon. I am glad to hear that the service, staff, and the amenities of our Resort was all very nice for you. I am sorry to hear about the condition of your room. I apologize that your African Queen Suite was not up to our standards. That is not how we usually run things here at Kalahari. We really appreciate the feedback and have forwarded them to the correct departments to make sure this issue doesn't occur again. We remain in high hopes that you'll stay with us again and we look forward to seeing you back again soon. Thank you and take care.
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1,701 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (406)
Date | Rating
  • English first
  • Portuguese first
  • Russian first
  • Any
English first
Oshkosh, Wisconsin
1 review
5 of 5 stars Reviewed July 28, 2014

Staff was beyond helpful and went out of their way to make our stay an amazing experience. It was better than we could've imagined. The villa itself had so much to offer to our group. All of the recreational activities within the hotel never left us bored! Our dining experience was commendable at the kalahari's double cut restaurant. Our entire group will be returning in the future! Very satisfying experience for everyone.

Room Tip: We had the entertainment villa. It met the needs for everyone in our group. It was a vacation getawa...
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  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kassie R, Social Media Coordinator at Kalahari Resorts & Conventions, responded to this review, July 29, 2014
Hello Jen. I am so happy to hear that everyone in your group had a fun and enjoyable stay with us and we were able to go above and beyond your expectations. The entertainment villas are a great way to stay at the resort and have a bunch of people and just want to have an all around fun time. Double Cut is our signature steakhouse and I am just thrilled to hear that you enjoyed your dining experience there. Thanks again for the great review and we hope to see you back again soon!
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Glenview IL
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 28, 2014

Had low expectations for Kalahari....cheap vegas for kids was expectation. However, our 2 bedroom family suite had outdoor patio on ground level with table for 6. Great outdoor space to hangout at night. Hotel is HUGE but waterpark particularly after 6 pm is great because crowds go WAY down. We were there on a friday and saturday and sunday which were prime days. I'd probably just pick up food or order in and have dinner outside on your patio. Double Cut restaurant was good ..... and expensive. Definitely not the place for romantic getaway but kids have a blast.

Room Tip: Family suite with patio on ground level by outdoor waterpark ideally rooms further away from lobby...
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  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kassie R, Social Media Coordinator at Kalahari Resorts & Conventions, responded to this review, July 29, 2014
Thank you for taking the time to fill out a review. I am so happy your two-room family suite was very comfortable for all of you. I am thrilled to hear that we went above your expectations and you were able to take advantage of both the Indoor & Outdoor Waterpark during your stay. Again, we appreciate the review and hope to see you back in a family suite again soon!
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Chicago, Illinois
Senior Contributor
39 reviews 39 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed July 28, 2014

You are paying top resort fees, with out top resort service. I really do not understand the infatuation with the Dells. If I pay $400 a night, I expect full service. That being said, this hotel is the best out if these rinky dinky hotels. But that's not saying much.

Stayed July 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kassie R, Social Media Coordinator at Kalahari Resorts & Conventions, responded to this review, July 30, 2014
Hello, first I would like to thank you for choosing Kalahari Resorts for your vacation, however I am deeply disappointed to hear that we did not live up to our expectations, nor provide you with the experience you deserve during your last visit here. I have already passed your comments onto our management team who would appreciate the opportunity to speak with you directly. Please email me at SocialConnect@KalahariResorts.com & I will be sure to put you in contact with them. It is our goal to make sure every guest leaves here with a great impression of our beautiful resort, and we hope that we have the opportunity to have you as our guest again in the future & another opportunity to provide you the level of guest service you expect and deserve.Thank you!
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Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 27, 2014

Stopped for a break during a family trip. I had kids ranging from 5 years old to 13 years old...Reservation were made over the phone with ease. Military friendly. Professionally run...Staff was friendly...Locker rooms clean..towles provided along with life jackets...Life guards are friendly but firm...Fun for all ages...I will be back....

Stayed July 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kassie R, Social Media Coordinator at Kalahari Resorts & Conventions, responded to this review, July 28, 2014
Hi Robert. I am so glad to hear that you enjoyed a "pit stop" to Kalahari during your spring break trip. We're so thrilled to hear that you enjoyed the waterpark and your kids all had a great time as well. We pride ourselves in creating a safe and fun environment and making sure everyone has a great time. Thanks again for the great review and take care.
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South Saint Paul, Minnesota
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 27, 2014

our first trip to KALAHARI .. it was amazing .. everybody so helpful. especially DONNA @ the front desk.. explained many details

very clean room . excellent POPCORN and high-quality chocolates from the lobby.

WATERPARK . all clean .. many lifeguards.. very safe resort.


LOTS OF FUN in the ACTIVITY park . mini golf.. laser tag.. etc.

BREW PUB..
great quality BURGER .. excellent BEER CHEESE soup .. !! fun atmosphere for the whole family @ this somewhat new restaurant in K.



As we were loading up our car to leave, the valet gentleman cleaned off our windshield. !

Definitely will return -- have stayed @ other resorts.. but KALAHARI is our new favorite

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kassie R, Social Media Coordinator at Kalahari Resorts & Conventions, responded to this review, July 28, 2014
Hello Carrie. It is so wonderful to hear when a first time guest falls in love with Kalahari. I am so glad we were able to go above and beyond your expectations to the point where you labeled us the "Best of the Dells." I hope you all had a fantastic getaway and an amazing time in the Waterpark. Yes, the chocolates at the Sweet Hut in the lobby are a fabulous treat! Yummm! Thanks again for the review and we hope to see you back again soon!
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2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 26, 2014

This was our third stay at the Kalahari resort. It was just as disappointing as the first. The pool areas were dirty, the prices for snacks were outrageous. The sno cones were reasonable but it took over thirty minutes to get one. The best part of our stay was the Bell man Patrick. He was knowledgeable, helpful, courteous and tried his darnedest to make our stay start out right.

  • Stayed July 2014
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kassie R, Social Media Coordinator at Kalahari Resorts & Conventions, responded to this review, July 28, 2014
While I appreciate you taking the time to review us, I am very disappointed to hear about your experience and so appreciate you sharing this with us. Please know, I have already taken your feedback and connected with our management team. We will be addressing your concerns. However, I would love to look into this further for you. Would you please email me your contact info:SocialConnect@KalahariResorts.com. I hope that I have the opportunity to connect with you soon. Take care!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kalahari Resorts & Conventions

Address: 1305 Kalahari Drive, Wisconsin Dells, WI 53965
Location: United States > Wisconsin > Wisconsin Dells
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Wisconsin Dells
#7 Top resorts Hotel in Wisconsin Dells
#12 Family Hotel in Wisconsin Dells
#12 Romantic Hotel in Wisconsin Dells
Price Range (Based on Average Rates): $$
Also Known As:
Kalahari Waterpark Hotel Wisconsin Dells
Kalahari Resort Wisconsin Dells
Kalahari Hotel Wi Dells
Kalahari Wi Dells
Kalahari Waterpark Resort

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