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“EXCELLENT Family Friendly Resort!” 5 of 5 stars
Review of Polynesian Resort Hotel

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Polynesian Resort Hotel
3.0 of 5 Hotel   |   857 N. Frontage Rd., Wisconsin Dells, WI 53965   |  
Hotel amenities
Ranked #65 of 80 Hotels in Wisconsin Dells
Minnesota
1 review
1 helpful vote 1 helpful vote
“EXCELLENT Family Friendly Resort!”
5 of 5 stars Reviewed July 29, 2007

Two weeks ago my husband and I decided to take our three sons (3,4,6) to the Dells for a 3 day 2 night summer vacation. Searched the Polynesian's website, consulted trip advisor and decided it was where we wanted to stay. This place was ABSOLUTELY wonderful!! The room was perfect. Ample space for the five of us (we had a king bed with pull out sofa). It had a balcony with an awesome view of the pirate ship ---the boys loved it! We never felt overwhelmed with crowds or rude people. There are several waterparks on the property...all geared towards chidren 0-14. We will definitely stay at the Polynesian again!

  • Liked — Waterparks, rooms, bar service, everything!
  • Disliked — Everything was great!
  • Stayed July 2007, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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375 reviews from our community

Traveler rating
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217
27
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3
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • Any
English first
minnesota
1 review
3 of 5 stars Reviewed July 27, 2007

We just returned on July 25 from a 4 night stay, the hotel itself rates at a 5 out of 10, the staff could use a few classes on customer service, and the lifeguards tend to nap. My husband and I took our 11 year old son and he had a great time, the property is small so its easy to keep track of your kids, we drove and checked out the Wilderness which is HUGE and the price for a night was the SAME so check it out before booking at the Polynesian if you are looking for bigger and much nicer hotel, we will come back next year but will stay at the Wilderness instead, just being there looking around the customer service was spectacular. ok I am HUGE on customer service so if your not and want a small but clean place to stay the Polynesian would be fine..

  • Disliked — customer service
  • Stayed July 2007, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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New Lenox, IL
Reviewer
4 reviews 4 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 18, 2007

We (myself, DH and DS(8)) in late June. The staff was friendly and efficient. The hotel was clean and LOADED with things to do.
We arrived an hour early and to our surprise, our room was ready. We were pleased at the size and cleanliness. Our only complaint was the hallways were very warm and humid. The rooms were very comfortable, though.
The water parks were perfect for our son. He just loved the slides and the fact there was no waiting in line. The gameroom above the indoor water park has many games to play and in turn, you receive tickets to cash in for toys.
The food is good - not great - but sufficient for those late evenings after many activities in the Dells and everyone's hungry.

  • Liked — The water parks
  • Disliked — The humidity in the hallways
  • Stayed June 2007, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cedar Rapids, IA
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 12, 2007

We stayed at the Polynesian during the peak summertime. The water park was perfect not only for our 1 and 3 year old, but for us as well. The lines at the water park were short and quick and I never felt "crowded". I had read many mixed reviews but for the price we thought it was worth the risk and we are GLAD we booked it.

  • Liked — Water Park
  • Disliked — Couldn't get my kids out of the pools
  • Stayed July 2007, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 10, 2007

We stayed one night at the Polynesian Isle in a 2 bedroom suite with 2 bathrooms. It was a little pricey but fun time. The Isle was very neat and clean and no problems at all. We had full access to the Polynesian Resort Waterpark across the parking lot. We wanted to stay another day but they were totally booked at both locations. I have teenage children and the waterpark was definitely for small children as others stated, but use of the pool, lazy river and Tiki Bar was great for a day. We also had hot beautiful weather. I will go back there and stay at either location. For those of you with small children this is a great place. There are plenty of things for the younger kids and the ones I saw were having a blast.

  • Liked — Big Rooms
  • Disliked — Needs Updating And A Little Musty Smell In Room
  • Stayed July 2007, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Waterloo
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 9, 2007

We just returned from Wisconsin Dells, stayed at the Polynesian Resort from July 1-5th...had a great time and the property is awesome! In looking over the other reviews, some were negative and there was nothing really negative about it at all...staff was very pleasant and helpful...we got checked in quickly, was given our bracelets to wear for the day (everyday is a different color)...that was nice, kind of like a security thing.

The resort is quite huge and by the time we left, I still couldnt find my way around but that is just something that goes along w/ "bigger hotels"...we loved the luxury of everything it offered. There was 7 of us that went (5 were the kids)...we booked adjoining rooms-2nd floor-poolside-which was very very nice! We got to sit out on the deck and watch the kids go swimming. The best part of it was how they wake you up w/music (outdoor waterpark area) at 9am everyday and play it until 9pm (which was when the pool closed). They have areas around for children young and old, alot for everyone!

The waterpark inside was just as fun as the outdoor waterpark. The inside waterpark closed at 10pm...there is also another separate pool by the front desk which closed at 11:30pm, so needless to say, all of us swam until then. You could just spend a "day" at the Polynesian and still have fun! We did enjoy alot of the other attractions at the Dells, but the kids wanted to always come "back to the hotel" to go swimming! So if that doesnt tell you something, I dont know what will.

I have done alot of checking into the other resorts also and will definitely come back to the Polynesian Resort next year, it is close to everything (stores, gas stations, resturants,etc.) and Mt Olympus is only a mile away. The Polynesian Isle is right next door which those travelers are also welcomed into the Resort property for full use of the waterparks.

Once again, I would rate everything high for this hotel....we booked 6months in advance and got the room and price we wanted accordingly to when we went (over a holiday).

  • Liked — everything, waterparks, location
  • Disliked — hot tubs
  • Stayed July 2007, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed July 7, 2007

This resort needs a total staff overhaul starting with the General Manager, who I will not name. Let's just say that he is very full of himself, unwilling to effectively communicate and down right rude.

The staff seemed unhappy to be there and I understood where they got their attitudes as I watched the Manager scream at front desk staff in front of guest.

The rooms were clean and the water park is good for little kids, but ever basic service you won't find it here.

If you are looking for a place where the staff is friendly and the management cares, don't look here.

  • Liked — Clean Room
  • Disliked — Rude Staff and General Manager
  • Stayed July 2007, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Polynesian Resort Hotel

Address: 857 N. Frontage Rd., Wisconsin Dells, WI 53965
Location: United States > Wisconsin > Wisconsin Dells
Amenities:
Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #65 of 80 Hotels in Wisconsin Dells
Price Range (Based on Average Rates): $
Hotel Class:3 star — Polynesian Resort Hotel 3*
Number of rooms: 230
Reservation Options:
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Also Known As:
Polynesian Hotel Wisconsin Dells
Polynesian Resort Wisconsin Dells

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