The experience from the beginning was a disappointment. They said are room would be available by 4 p.m. but that was not the case. We waited til 4:30 to finally get our room. Their excuse was they had to have the staff clean up the room before we enter. Actually it wasn't even the room we reserved in advance. We finally get up to our to find a musty run down room with dust particles everywhere and dust on the carpet which wasn't vacuumed at all. We make our way to the restroom to find no towels or wash cloths stocked for use and to top it off our toilet seat was detached from the actual toilet. The only positive thing about this resort was the water park. The room we stayed in was 273. This is important for people in the future who decide to stay at this joke of a resort. Me and my wife came back home to find red bumps all over our arms and legs. Itched like hell and we were miserable for days. Went to the clinic and found out we were victims of bed bugs. We now had to bomb our house and discard our brand new bed. If you can avoid this place entirely and can dish out a little more money to make your vacation at the dells a memorable one in good way instead of a terrible one please do so.
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- Also Known As:
- Polynesian Hotel Wisconsin Dells
- Polynesian Resort Wisconsin Dells