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“our last stop coming home” 5 of 5 stars
Review of Polynesian Resort Hotel

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Polynesian Resort Hotel
3.0 of 5 Hotel   |   857 N. Frontage Rd., Wisconsin Dells, WI 53965   |  
Hotel amenities
Ranked #63 of 72 Hotels in Wisconsin Dells
Oconomowoc, Wisconsin
Senior Contributor
41 reviews 41 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
“our last stop coming home”
5 of 5 stars Reviewed September 15, 2013

This is our first visit here and we would definitely come back! Our room was huge....had a king size bed with a beautiful parrot cover...a couch!!!! It also had a refrigerator and microwave. The tub and toilet were in a separate room, which allowed me the sink, mirror to use while my husband was in the shower!!! Only had 2 drawbacks....no internet service and only 4-5 tv channels worked.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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389 reviews from our community

Traveler rating
    56
    103
    71
    65
    94
See reviews for
223
28
Solo
0
3
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • Any
English first
Chicago, Illinois
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed September 4, 2013 via mobile

Omg. This place was scary. We booked a last minute trip to the dells. And found this hotel. It was the only one that wasn't booked and I could see why. I've seen 3 star ratings before and have been pleasantly surprised. But this place is gross. It was so dark everywhere in the halls and rooms and when I turned on the lights it revealed stained carpets. It smelled mildewed in the room. I didn't want to walk around barefoot. The box springs didn't have bed skirts revealing hair and dirt on them. Ugh. So nasty. I had my husband check for bed bugs. Thank goodness there weren't any but I still slept in my hoodie bc I didn't want to touch the pillow. One of the pools was cloudy. Yucko.

  • Stayed August 2013
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pewaukee, Wisconsin
Contributor
20 reviews 20 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed September 4, 2013

Rewind a bit - Ten years ago, we went to Wisconsin Dells and stayed at the Polynesian and it was a bad experience. It was dirty and bad customer service. (I'll skip the details, but it was bad enough to be quite memorable for us, even 10 years later) Fast forward to the present. We needed a room for 1 night - just someplace to stay while we experienced some traditional Wisconsin Dells activities (the Ducks, etc) - not their water park. Rooms were pretty much sold out at The Dells so we ended up at Polynesian. The room, with tax, was $185 - so we expected it to be decent and we hoped it had changed in 10 years. First, it was so dirty. We had to call the front desk to say that our room had not been serviced, including an extremely dirty toilet with dark, black rings. I've never even seen a toilet this bad, even in a public bathroom in a gas station or beach. They said to come down to the front desk and they'd give us a new room. We were literally the furthest possible room from the front desk. When we got down there, the unpleasant woman at the front desk told us to go back to the room and they'd send up a cleaning crew. Two kids and all of our luggage, back to the furthest room in the building! They sent up 2 male youths. One replenished our towels, etc and informed us that our bed had indeed been services, it's just that the morning crew leaves "everything wrinkled," he explained. The other employee worked on our bathroom...and worked and worked. Twenty minutes later, on the toilet alone, it was finally clean! So...how long had it been since they cleaned it, and what other surfaces were ignored?? They did not inform us at the front desk that TV service was out-of-order in EVERY SINGLE ROOM. Wi-fi is ONLY available in the lobby - ever. What kind of modern hotel does that?? So, in a dirty room, no wi-fi, and no TV. What a vacation! (we had no intention of using the water park at this hotel) Employees were unprofessional, unorganized and disrespectful. (ESPECIALLY at the front desk, including a young woman who seemed to be the manager.) I guess since rooms get booked up at The Dells, that they think they don't have to do much - people will book there anyway. But that shouldn't decrease their work ethic or pride in their property. Incidentally, the next night, we went to the Kalahari for our first visit ever. WOW -what a difference!! It was like night and day compared to the Polynesian. We'll NEVER go back to the Polynesian - they do not deserve our business.

Room Tip: if you want a good room, don't book at this hotel!
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  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pewaukee, Wisconsin
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 30, 2013

We stay in a hotel approximately 45 times a year. We have stayed in $99 a night hotels and $800 a night hotels. We paid $160 before taxes for 1 night. I can honestly state that my recent experience at this hotel was the worst experience which I have had in many years. We would have left and demanded a full refund but having checked the other hotels in the area, we could not find a vacancy.

Cleanliness and Maintenance:
* Beds looked to have been slept in and straightened, there were head imprints and wrinkles on the linens
* Toilet was filled with fecal waste that had sat so long it had principally dissolved and caked into a ring around the waterline
* Pubic hairs on the bathroom floor and behind the toilet seat
* Urine stains under the toilet seat
* Dirty footprints and stains on the floor of the bathtub
* Hair on the sink vanity
* Unrecognizable white goo on the floor outside the bathroom
* Handprints, skin oil, and other large thick smears on glass surfaces
* The TV was malfunctioning and could not be watched (rolling and distorted picture)
* Sofa sleeper stained and dirty
* Carpet generally dirty
* Towels had been replenished but no hand towels or washcloths

Services:
* When a cleaning crew was sent it turned out not to be a cleaning crew but instead two teenage boys who stated they did small maintenance projects. The cleaned the feces out of the toilet and wiped down the sink, provided hand towels, and then stated they could not do anything else for us. They stated that all of the beds in the hotel were wrinkled and looked slept in and did not change the sheets. They blamed incompetent cleaning staff.
* The staff was short, snippy, and rude when we inquired about the cleaning. They asked me to come down to the front desk where they would reassign us to a clean room. After walking the entire length of the complex and arriving at the desk, they then informed me they did not have another room. The desk clerk stated that at that moment, they had 8 families all demanding new rooms due to cleanliness or maintenance issues
* The staff was even more disagreeable on the phone when my wife inquired about a repair to the TV system
* Wifi was only available in the lobby

Exterior:
* The landscaping was overgrown and weedy in the rear of the hotel

  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bolingbrook, Illinois
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 25, 2013

We were looking for a 3 star hotel for a decent price in this area, and found this one to be the most economical that also included an indoor/outdoor waterpark. It is definitely dated for the rooms and the waterpark, but for the price the room was basically clean and had a nice view of the waterpark. If we had a short stay, I think we would stay here again. I liked that the room had a balcony.

Room Tip: We had a 3rd floor room facing the waterpark, and it was quiet plus it was fun watching above the wa...
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Washington
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed August 22, 2013

Visited this resort in July 2013 with relative's while in Wisconsin, We have been here before and this time was a horrible experience. The pool and lazy river had mold on the sides and missing tile with freezing cold water. The hot tubs were cold and dirty smelled like urine and full of kids.No one working at the bar knew how to make any drinks or even what the drinks on the menu were. I think maybe this place is under new ownership. I will never stay here again !!

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 21, 2013 via mobile

Nice value for a quick trip for kids. Pools and water activities for smaller kids. Perfect for my kids but if you have older kids NO way. Rooms very out dated. We stayed in the "Luxury Suite" I was NOT impressed. Nicely located to the downtown area. Nice tourists area different restaurants and activities.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Polynesian Resort Hotel

Address: 857 N. Frontage Rd., Wisconsin Dells, WI 53965
Location: United States > Wisconsin > Wisconsin Dells
Amenities:
Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #63 of 72 Hotels in Wisconsin Dells
Price Range (Based on Average Rates): $
Hotel Class:3 star — Polynesian Resort Hotel 3*
Number of rooms: 195
Official Description (provided by the hotel):
The Polynesian offers a variety of room styles to choose from - King rooms, Queen Rooms, Two Bedroom Suites, & Luxury Suites - one is sure to accommodate your family's stay in Wisconsin Dells. IMPORTANT INFORMATION: The resort is undergoing improvements during 2015 and select areas will be restricted due to these improvements. We make every effort to offer alternatives but will occasionally be unable to do so. Thank you for your understanding. ... more   less 
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Also Known As:
Polynesian Hotel Wisconsin Dells
Polynesian Resort Wisconsin Dells

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