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“Worst hotel stay of my life! DO NOT BOTHER WITH THIS ONE!” 1 of 5 stars
Review of Polynesian Resort Hotel

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Polynesian Resort Hotel
3.0 of 5 Hotel   |   857 N. Frontage Rd., Wisconsin Dells, WI 53965   |  
Hotel amenities
Ranked #63 of 72 Hotels in Wisconsin Dells
Little Chute, Wisconsin, United States
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
“Worst hotel stay of my life! DO NOT BOTHER WITH THIS ONE!”
1 of 5 stars Reviewed August 19, 2013

We stayed here 3 nights - we have 3 kids between the ages of 2 and 10. This place is a total dive! We go to the Dellls 2 or 3 times a year and this is the worst place ever! We were told that Chula Vista water park passes were included. Upon check-in (at 2:45 on a Thursday during peak summer) we were told no they weren't. I asked for a manager and they said they didn't have one that day. I found out 3 days later this same lady that told me this was the assistant manager! No apologies whatsoever here! The room was just old and icky. Coffeemaker had mold in. Fridge hardly was even cool. All 3 ice machines we tried to get ice from were broken. The beds were like cardboard - completely thin. The pull out couch bed had holes all over and thin. Both blankets were so scratchy we couldn't even sleep with them. The shower curtain had multiple holes in it as well as holes in the top where it hangs (surprised it didn't fall off). Carpet was stained. The hallway doors were missing doorknobs - they just left the hold in them - really made this place look slummy. The hallways had a foul odor to them. Try to get someone to speak understandable, communicatable English and you'll be very lucky! Twice the hotel told us they didn't have any towels. The TV was an old tube tv, that was completely fuzzy (see pic - though worse in person) and this was a suite that we had! WORST PART IS THIS: A total of 5 times we had no hot water. It would run for 10-20 seconds then ice cold! Was told maintenance was on their way up...40 minutes later nothing so we left to eat supper. Same thing on check out day. Maintenance came, couldn't figure it out went to check on the water heater and showed up about an hour later! We ended up taking a nice hot shower at Mt. Olympus (bought a day pass for everyone). Waterpark, if you can call it one, is a joke. It is disgusting! The lazy river I'm surprised is even up and running. Cracks, holes in the cement (above a bridge) all over. The hot tub was cloudy and had a nasty smell. The water was just ice cold with bugs floating in (it was 83 outside). The main kids water thing (The Water Factory) is only open from 4p-9p! Upon asking for a manager again, we were told on Saturday that there wasn't one but that the assistant manager would be in on Sunday morning. We spent 1 day at Mt Olympus and 1 day at Noah's Ark - both these places were spic-n-span clean compared to this dive! The list goes on, this place is a total dive. I requested a minimum of a one night fee deposited back to my account. The assistant manager eventually agreed so but gave me the lowest rate possible - even though the hot water issue mostly was only Sat and Sun. After more complaining she gave me a whopping $200 back. This hotel still was not worth $400 for 3 nights!

If I could rate this a 0, I would!

  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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390 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • Any
English first
Holland, Michigan
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 14, 2013

The rooms were clean, the location is excellent, but it is not worth paying extra to go here for the waterpark (if thats even a valid name for it). It would be great for kids, but nothing too exciting.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delavan, Wisconsin
Contributor
13 reviews 13 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 12, 2013

My husband and I along with another couple stayed at the Polynesian in August 2013. We had a one bedroom room which has a bedroom with a king bed and then a pull-out couch in the "living room" area. Upon check-in we were welcomed by the desk person and treated great! She had a great attitude and was very helpful and friendly. We asked questions/spoke to her a couple other times during our stay and she was always great. Upon entering our room it was hot! We cranked the ac and it was cooled down in no time. We pulled out the couch bed and discovered it was broken. We called the front desk and the maintenance guy came and replaced the whole couch! We kind of helped him maneuver the old one out and the new one in because it really isn't a one man job. We didn't mind helping. We then called down for sheets and more pillows. They arrived in a timely manner. Overall the room was clean but dated. Our room overlooked the outside pool and had a little balcony with two chairs and a small table. Really needs a remodel but wasn't bad. Let me say that the pull-out couch is not comfortable at all. The bar in the middle pushes up and you end up with your head lower than the rest of your body. The sheets don't fit well either. I would never stay on one again! Later that evening we went to the indoor pool. The hot tub was nice but the swimming pool was really cloudy. This was the only experience with the pools we had. The wifi is only available in the hotel lobby and doesn't work very well. I was having a hard time connecting and the lady told me to try restarting my computer. It didn't work so I gave up. Overall it was a decent place to stay for the price. Don't know if we would stay again, but maybe.

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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McHenry, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 12, 2013

we stayed for 1 night and that was long enough. everything is dumpy...old..nasty. the worst of all has to be the hot tubs...they look like toilet water...you can't see the bottom and the water looks thick...we will never ever go back.

Room Tip: i would suggest going somewhere else as my tip for the day.
See more room tips
  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed August 11, 2013

Stayed in June, 2013 for one week. Staff very helpful. Hotel is overall quiet and family-oriented. Furnishings are a bit dated, but clean. Staff had to come and make some repairs while I was there. But, for the very reasonable price, no complaints. Located just off the main drag of the Dells and near the Paul Bunyon restaurant -- sooo convenient. Much better to stay there than at a place a few exits away. water park was a few doors down the hall from any room and has features for any age, but is geared more for young kids. Would definitely stay there again, especially as weekly rate is so reasonable. The benefits of this place are gained from a long stay, not a one-or two- night stopover. Met several people in pool who were all return guests on family vacations.

Another BIG advantage of the rooms is that they can comfortably sleep SIX. There are two queen size beds, then a half wall partition with a sitting area/ pull-out couch. So, You can put the kids to sleep and stay up with no conflict.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Middleton
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 7, 2013 via mobile

Great property for great price. Wonderful and helpful staff make for grandstay. Pool areas and Pool Bar makes for fun time. Excellent for families. Convenient to all the Dells has to offer. We will definitely return to the Polynesian!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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lasalle, il
1 review
5 of 5 stars Reviewed August 6, 2013

Just spent a week at the Polynesian resort in the dells. It was great! Fun hotel, wonderful staff, great time.Evan has several bars throughout the facility. Found the staff extreamly helpful. Already made plans to come back next year.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Polynesian Resort Hotel

Address: 857 N. Frontage Rd., Wisconsin Dells, WI 53965
Location: United States > Wisconsin > Wisconsin Dells
Amenities:
Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #63 of 72 Hotels in Wisconsin Dells
Price Range (Based on Average Rates): $
Hotel Class:3 star — Polynesian Resort Hotel 3*
Number of rooms: 195
Official Description (provided by the hotel):
The Polynesian offers a variety of room styles to choose from - King rooms, Queen Rooms, Two Bedroom Suites, & Luxury Suites - one is sure to accommodate your family's stay in Wisconsin Dells. IMPORTANT INFORMATION: The resort is undergoing improvements during 2015 and select areas will be restricted due to these improvements. We make every effort to offer alternatives but will occasionally be unable to do so. Thank you for your understanding. ... more   less 
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Also Known As:
Polynesian Hotel Wisconsin Dells
Polynesian Resort Wisconsin Dells

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