This hotel stay was all problems from the moment of checkin where they had booked us in two different rooms for each night. This means we arrived at 1 am to stay for our first night and had to check out at 11 am the next morning. We were told we could put our bags in our car for the 5 hours until we could check back in to the new room at 4 pm. It was a miscommunication with our booking partner on their part because I was on hold while my agent verified both nights would be the same room, which was the reason we came in late the night before so we could get up and get going rather then wait till four to check in. No help or sympathy from anyone on staff. So when we finally got to our room the carpets were still wet from a recent shampoo, at 1 am... It smelled like Lysol and mold and I was afraid to touch anything because when I put my hand on the headboard it fell off the wall onto the bed. Really safe. At this point we decide there is no reason to stay here on night 2 after how we've been treated and the condition of the room. The air conditioner also wasn't working. This was in 100 degree weather. So we call our booking partner and cancel asking to verify no charges would be added and the front desk called to verify there would be no charges. We had to book another hotel. Hilton garden inn which we've stayed often and I highly recommend. A week later I get my credit card statement and find out they charged us for both nights. It was post dated a few nights after our reservation which is not something they should do. Why was my credit card still in their system?? I received a refund but had to accept a charge of 15$. After all the time I spent on the phone fixing this it was useless. I paid 15$ and a resort fee for the first night when we clearly checked in at 1 am and weren't able to use the resort. Its part of their package I understand but at this point I feel like theyve taken enough of my money without reason. I would have rather stayed at a cheap motel because service and quality were on par with what u would expect at a motel. I will never recommend this hotel to anyone there are several nice hotels in that area and this is not one of them. It also would be nice to get a full refund on the night we didn't stay simply due to all the inconvieniences we faced.
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- Also Known As:
- Polynesian Hotel Wisconsin Dells
- Polynesian Resort Wisconsin Dells