My family and a friend's family stayed at the Atlantis Waterpark Hotel & Suites this past week. When we walked into our room, we were hit with a horrible smell. We figured out that it was coming from the bathroom. Our toilet had urine all over the outside of the bowl and skid marks inside the toilet. The stench was so strong even after cleaning the toilet ourselves, we figured that the smell must have been ingrained in the tile and grout floor of the bathroom. My husband went to the cleaning crew and got a full bottle of cleaner and used the whole thing to clean all areas of the bathroom. We opened the window and left for awhile, all to come back to the same horrible smell. My husband went back to the cleaning crew and got a large cup of straight bleach and soaked the tile floor and everything in the bathroom with the bleach. We left again and came back to a room that no longer made us sick to our stomaches. Never did the cleaning crew offer to clean it themselves and were happy to allow my husband to do the dirty work.
Our friends checked out our room and said ours was so much better than their room, which was hard to believe. They actually had poop floating in their toilet. Early the next morning I asked the woman at the front desk for other room options and she offered to have the cleaning crew go in and clean the bathroom really well but at that point the bathroom was as clean as it was going to get. She offered a room change but I was worried we would only end up with something worse. The woman at the front desk acted very put off and annoyed with me so I left it at that.
The hotel is very outdated and has tacky decor but I understand that extensive resources go into updating a hotel and that may not be an option at this point. BUT, at the very least, pillows and bed linens could be updated. The pillows were as flat as I've ever seen and the blankets had cigarette burns in them. I imagine they've been around for many, many years. I woke up in the middle of the first night in a panic because I hadn't checked for bed bugs which I rarely do but really felt that this would be the place to have a bed bug problem.
It is nice that the breakfast is included however it is extremely weird. The breakfast is located in the hot and humid splash pad/pool area. Plates and plastic ware are on one side of the pool and then the food is way on the other side of the pool with seating on the opposite end of the splash pad. It seemed bizarre to eat a meal in the pool area and not to have a separate place devoted to breakfast.
The positive features of the hotel are the on-site splash pad and other swim areas - they were perfect for our 4 and 5 year old kids. Also the two large water park passes that are included in the room fee are a very good perk.
Our vacation ended up being very good because we were in our room as little as possible and were able to make fun of how spoiled we and our friends must be to have so much disappointment in our accommodations. We could not help but feel depressed and grossed out every time we had to head back to our room for anything though. We would never stay there again. Spend a little extra money so that you are able to sleep well and enjoy a little R&R in your room in between activities.
- Official Description (provided by the hotel):
- Atlantis Waterpark Hotel is located on the main strip walking distance to Noah's Ark and Mt. Olympus water and theme park. Indoor and outdoor waterparks on site geared toward kids 11 and under. Pools open late. Weekend hot waffle bar September through May $5.00 adults and $2.50 children all you can eat. Free Chula Vista waterpark passes every day of your stay and check out. Free casino shuttle service. Huge ticket redemption gameroom. Indoor Whirlpool and Sauna. Free Wifi. Newer beds with flat screen televisions. ... more less
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- Also Known As:
- Atlantis Waterpark Wisconsin Dells
- Atlantis Hotel
- Hotel Atlantis Waterpark
- Atlantis Wisconsin Dells