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“Don't believe everything you read” 4 of 5 stars
Review of Atlantis Waterpark Hotel & Suites

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Atlantis Waterpark Hotel & Suites
3.0 of 5 Hotel   |   1570 Wisconsin Dells Pkwy., Wisconsin Dells, WI 53965   |  
Hotel amenities
Ranked #39 of 80 Hotels in Wisconsin Dells
Milwaukee, Wisconsin
1 review
2 helpful votes 2 helpful votes
“Don't believe everything you read”
4 of 5 stars Reviewed June 30, 2014

My family and I stay here at least once a year and can never understand the complaints of some of the other guest , we usually stay in one of the Mermaid suites which is perfect for my family of three not only do the roms have fridges and micrwaves they also have a jacuzzi,the best time to stay here is in the summer the hotel is located right next to the bigger waterparks in the areaand resturants so that unless you like driving instead of walking you don't have too,our rooms have always been clean and the staff is so helpful and friendly we recomend this place to everyone we know

Room Tip: room service comes and goes early so be prepared also try their breakfast all you can eat waffles ne...
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaymie B, Manager at Atlantis Waterpark Hotel & Suites, responded to this review, July 1, 2014
We couldnt agree more! It is guests like you that make this job rewarding. We love the positive feed back. Who wouldnt? Thank you for choosing us again and again. Travel on! See you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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312 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 30, 2014

This hotel is wonderful, the room is very comfortable and the beds are super relaxing. The breakfast was great, the staff is customer friendly and the pool area is family orientated. I will be going back there soon... i love it!

Room Tip: Rooms on the south side are quieter ...
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  • Stayed June 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaymie B, General Manager at Atlantis Waterpark Hotel & Suites, responded to this review, July 30, 2014
Thank you so much. Your kind review is our favorite kind of review. I will pass along the good revuew to our staff. They deserve the credit. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abingdon, Illinois
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 26, 2014

This hotel is right in the middle of the attractions. You can easily get in and out of the property to go to any of the other resorts or businesses. There are two different swimming areas which makes it great to come back to relax to and not have to stand for 15-30 min in line to go down a huge slide, or fight the crowds and parking.
Staff are very friendly and helpful from the front desk to the daily cleaners, offering to help and give directions. Price of the stay is very reasonable and comes with free passes to Noah's Ark.
Great place to just sit and relax and get away from the bustle of people during resort season.

Room Tip: Pay the extra to get a spa tub or double bed occupancy. Also love the back of the hotel away from th...
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  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaymie B, General Manager at Atlantis Waterpark Hotel & Suites, responded to this review, July 1, 2014
Well thank you. You nailed us. We are happy when our guest is happy. Thank you for the kind words it is always appreciated when a happy guest takes time out of their busy day to let us know they liked us. We shall see you in the future, hopefully sooner than later.
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Fallbrook, California, United States
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
Reviews in 21 cities Reviews in 21 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed June 15, 2014

This hotel was old, outdated and the pool/water-park areas are a bust. There were no 40 foot slides, and we were sent to 2 different water-parks with free passes. One was closed and the other was a 20 minute drive from the Atlantis. It was at a resort and water-park, it was over packed and so many people from the Atlantis and the resort people. Will definitely not be staying here again

  • Stayed June 2014, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaymie B, General Manager at Atlantis Waterpark Hotel & Suites, responded to this review, June 17, 2014
Thank you. Yes Noah's Ark is a very busy waterpark. It is America's largest waterpark. We love the fact that our waterparks here are geared to 11 and under. Thank you for the comments.
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Indianapolis
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed June 13, 2014 via mobile

This hotel was great for what we paid; however the entire property is old and outdated. The unlimited waffle breakfast was a waste of time. Old bedding, towels, dirty bathroom walls. The owner should invest some time and money into this property that has potential to be great.

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaymie B, General Manager at Atlantis Waterpark Hotel & Suites, responded to this review, June 17, 2014
Thank you. The new beds and furniture along with roof were improvements made this year. Along with flat screen televisions. Thank you for the review.
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Volo, Illinois
Reviewer
3 reviews 3 reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed June 9, 2014

Our family tried The Atlantis Hotel for the first(and ONLY) time this weekend. We planned a nice trip to the Dells for our oldest son's fourth birthday....and ended up having the worst time. We booked the Volcano Fantasy Suite, which looked great in the pictures shown on the hotel website. When we got into the room, it was apparent that they have not done any updating to the room since the hotel's opening in 1992. The carpet was disgusting & had giant stains, the table in the room shows the 20+ years of customers who have sat down there, the grout in between the bathroom tiles was breaking apart, the wet bar has a giant crack down the middle of the counter, and some of the decor in the room was definitely from the dollar store! We were charged $345/night for the room, which is BEYOND ridiculous.

The first night we stayed was a Saturday and the nightclub(Club WETT) two parking lots over kept us up ALL night! The music was so loud the walls of our hotel room were shaking, and woke our children up...keeping them up until 3am. Any parent knows just how precious your little one's sleep can be, especially when you need energy for all the water park activities.

Tired and frustrated the next morning, the hotel front desk staff was of NO help...in fact they were RUDE.They refused to get management involved, or to offer us a solution to the problem. The girl at the front desk and my husband exchanged some vulgar words because we were certainly not going to pay another $345 for a night in this hotel. While my husband was talking to the girl at the front desk, another employee of the hotel opened the door to our room and immediately apologized for having entered it & shut the door in a hurry. I opened the door and insisted on knowing why she was trying to enter our room, which ended up being that she was trying to show potential guests our room! How could the hotel have made the mistake of thinking our room was empty? At the exact same time, the keys we had to our room stopped working.

After begging for something to be done we were refunded for one night of our stay & transferred to another room on a more quiet side of the hotel. The difference between the new room and the fantasy suite were night and day! The room was clean, updated and faced the Noah's Ark Waterpark. Strange how you can update a room you don't charge as much for...

We thought our troubles were over, but we were wrong...

The next morning when we went to our car to start packing it up and check out, we noticed a huge door ding on the passenger side of our car. (I know this is not the Hotel's fault, but the fault of an ignorant hotel guest) As we had been waiting all weekend to talk to a manager, I approached the front desk to speak to them about cameras in the parking lot and our horrendous stay. The woman manager was beyond ignorant and was very dismissive of everything right from the start. She said we could file a claim with our car insurance, and that since we were refunded for one night she was not going to do anything else for us. We had to have the police get involved and ended up leaving the hotel extremely upset!

I guess this is how this hotel wants to represent itself, and unless everything is made right the owner Mr. Bruce will be hearing from us!

  • Stayed June 2014, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaymie B, General Manager at Atlantis Waterpark Hotel & Suites, responded to this review, June 17, 2014
Thank you for taking the time to write a review. We appreciate each and every feedback response from customers. It truly does make us a better property.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockford, Illinois
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 6, 2014

My husband & I decided to take a short trip with three of our grandchildren. We had a great time! My granddaughter and I were the ones that enjoyed the waterpark. The hotel was very close to where the children wanted to go for dinner(Pizza Pub). The room was very clean and comfortabe. The staff was very nice. I would recommend this hotel to families, for sure. I hope to go back some time this summer.

Room Tip: Higher floors are quieter, and the hotel does have an elevator.
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  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaymie B, General Manager at Atlantis Waterpark Hotel & Suites, responded to this review, June 17, 2014
Thank you. Our guests love Pizza Pub for the exact reason you said it is walking distance. I love their gigantic salad bar for the record. Thank you for your kind review. We cannot wait to see you this summer. Thank you kind traveler.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Atlantis Waterpark Hotel & Suites

Address: 1570 Wisconsin Dells Pkwy., Wisconsin Dells, WI 53965
Location: United States > Wisconsin > Wisconsin Dells
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #39 of 80 Hotels in Wisconsin Dells
Price Range (Based on Average Rates): $
Hotel Class:3 star — Atlantis Waterpark Hotel & Suites 3*
Number of rooms: 96
Official Description (provided by the hotel):
Atlantis Waterpark Hotel is located on the main strip walking distance to Noah's Ark and Mt. Olympus water and theme park. Indoor and outdoor waterparks on site geared toward kids 11 and under. Pools open late. Weekend hot waffle bar September through May $5.00 adults and $2.50 children all you can eat. Free Chula Vista waterpark passes every day of your stay and check out. Free casino shuttle service. Huge ticket redemption gameroom. Indoor Whirlpool and Sauna. Free Wifi. Newer beds with flat screen televisions. ... more   less 
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Also Known As:
Atlantis Waterpark Wisconsin Dells
Atlantis Hotel
Hotel Atlantis Waterpark
Atlantis Wisconsin Dells

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