Our family tried The Atlantis Hotel for the first(and ONLY) time this weekend. We planned a nice trip to the Dells for our oldest son's fourth birthday....and ended up having the worst time. We booked the Volcano Fantasy Suite, which looked great in the pictures shown on the hotel website. When we got into the room, it was apparent that they have not done any updating to the room since the hotel's opening in 1992. The carpet was disgusting & had giant stains, the table in the room shows the 20+ years of customers who have sat down there, the grout in between the bathroom tiles was breaking apart, the wet bar has a giant crack down the middle of the counter, and some of the decor in the room was definitely from the dollar store! We were charged $345/night for the room, which is BEYOND ridiculous.
The first night we stayed was a Saturday and the nightclub(Club WETT) two parking lots over kept us up ALL night! The music was so loud the walls of our hotel room were shaking, and woke our children up...keeping them up until 3am. Any parent knows just how precious your little one's sleep can be, especially when you need energy for all the water park activities.
Tired and frustrated the next morning, the hotel front desk staff was of NO help...in fact they were RUDE.They refused to get management involved, or to offer us a solution to the problem. The girl at the front desk and my husband exchanged some vulgar words because we were certainly not going to pay another $345 for a night in this hotel. While my husband was talking to the girl at the front desk, another employee of the hotel opened the door to our room and immediately apologized for having entered it & shut the door in a hurry. I opened the door and insisted on knowing why she was trying to enter our room, which ended up being that she was trying to show potential guests our room! How could the hotel have made the mistake of thinking our room was empty? At the exact same time, the keys we had to our room stopped working.
After begging for something to be done we were refunded for one night of our stay & transferred to another room on a more quiet side of the hotel. The difference between the new room and the fantasy suite were night and day! The room was clean, updated and faced the Noah's Ark Waterpark. Strange how you can update a room you don't charge as much for...
We thought our troubles were over, but we were wrong...
The next morning when we went to our car to start packing it up and check out, we noticed a huge door ding on the passenger side of our car. (I know this is not the Hotel's fault, but the fault of an ignorant hotel guest) As we had been waiting all weekend to talk to a manager, I approached the front desk to speak to them about cameras in the parking lot and our horrendous stay. The woman manager was beyond ignorant and was very dismissive of everything right from the start. She said we could file a claim with our car insurance, and that since we were refunded for one night she was not going to do anything else for us. We had to have the police get involved and ended up leaving the hotel extremely upset!
I guess this is how this hotel wants to represent itself, and unless everything is made right the owner Mr. Bruce will be hearing from us!
- Official Description (provided by the hotel):
- Atlantis Waterpark Hotel is located on the main strip walking distance to Noah's Ark and Mt. Olympus water and theme park. Indoor and outdoor waterparks on site geared toward kids 11 and under. Pools open late. Weekend hot waffle bar September through May $5.00 adults and $2.50 children all you can eat. Free Chula Vista waterpark passes every day of your stay and check out. Free casino shuttle service. Huge ticket redemption gameroom. Indoor Whirlpool and Sauna. Free Wifi. Newer beds with flat screen televisions. ... more less
- Reservation Options:
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- Also Known As:
- Atlantis Waterpark Wisconsin Dells
- Atlantis Hotel
- Hotel Atlantis Waterpark
- Atlantis Wisconsin Dells