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“There's a reason Atlantis was lost centuries ago...” 1 of 5 stars
Review of Atlantis Waterpark Hotel & Suites

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Atlantis Waterpark Hotel & Suites
3.0 of 5 Hotel   |   1570 Wisconsin Dells Pkwy., Wisconsin Dells, WI 53965   |  
Hotel amenities
Ranked #40 of 73 Hotels in Wisconsin Dells
Dubuque, Iowa
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
“There's a reason Atlantis was lost centuries ago...”
1 of 5 stars Reviewed December 21, 2013

We recently went to the Wisconsin Dells for a little family trip. We got a groupon for the "mermaid suite" and from seeing the pictures of the room on the groupon we were pretty excited to go. My oldest daughter loves "The Little Mermaid" so when we saw that there were mermaid lights in the room we thought she would flip her wig when she saw them. Well, when we showed up my fiance went in to use the rest room after a long car ride and was stunned to find that the restroom in the little pool by the front desk was in quite a state of disrepair. There were rusted out holes in the walls and a substance that she described as "poop water" splashed on the walls. It started a running joke for the trip to see if we could find another "rust room" in the Dells. When we got to our room there were no mermaids in sight. What we did see was a decor right out of an episode of "Fresh Prince of Bel Air". The room looked like it had not been repaired in years. The lighting sconces were all crooked, the fireplace flame looked like an anemic BIC lighter and the wallpaper was falling off the wall.

We decided to just try and get past the room and see what the "water park" had to offer so we got the kids in their suits and headed down. When we got in there I was in total shock that you could call this a "water park". There were two small tube slides that were literally falling apart, another smaller slide that had the waterproof top layer peeling off, a pool side bar that was closed and what appeared to be a bullet hole in the glass right next to the hot tub. I was reluctant to even let my daughters swim but there was no way of talking a 4 year old out of doing the one thing that she had been excited about for weeks.

After the "water park" visit we retired to our room to get some rest so we could go to an actual water park at another hotel resort that we got passes to as part of the room deal. Let's just say that I've had a more restful night sleeping in a holding cell in my youth than what was offered by these beds. The hotel touted their "new" sheets and I was left wondering if they were just new to the hotel and actually purchased second hand from Goodwill or something. They had holes in pretty much every sheet and blanket but thankfully I didn't really have to use them since the timer on the fireplace broke and pumped so much heat into room over the course of the night that I was forced to turn on the air conditioner that squeaked so loudly it was as if an all night rodent rave was going on inside of it.

The next morning we decided that we needed to be moved to a room that functioned so the front desk clerk moved us to the room right next door. This room was in the same state as our original room with the added bonus of having a burnt out exhaust fan in the bathroom. My fiance and her brother went to talk to the manager and the manager agreed to move us to yet another room and assured us that maintenance and housekeeping would inspect the room to make sure everything was in working order and offered us a $12 gift certificate to a pizza place for the trouble. We found out later that the gift certificate would grant us one medium cheese pizza. When we got into the third room the pull out sofa bed was straight up broken and there were yet again holes in all of the "new" sheets. My fiance tore them off the bed and brought them right to the front desk and the manager acted like she had no idea why they would be like that.

Finally after wasting the entire morning trying to figure out this mess we decided to just check out and go to the water park resort that we had gotten passes to. Never in my wildest dreams would I have thought that a hotel could be so grimy and mismanaged. I really feel bad for the people that come to the Dells and are lured in by the siren song of this hotel's web page only to have their vacation destroyed by the kraken that is this poor excuse of a hotel.

Stayed December 2013, traveled with family
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaymie B, General Manager at Atlantis Waterpark Hotel & Suites, responded to this review, January 30, 2014
Thank you for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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364 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
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  • Japanese first
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English first
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed December 19, 2013

Quite simply the worst hotel experience I've ever had. This place is falling apart. We purchased a Groupon for this place fully expecting it to live up to its name of "waterpark" hotel. The pool was small, dirty, and the area above the slides were falling apart. Our voucher was for the Neptune suite which has a king, 2 queens, and a queen sized sofa sleeper. The room contained a barely functioning fireplace that actually was broken. It wouldn't shut off and we actually had to turn the air conditioning on to counteract the heat. Also the "new" bedding that the hotel was supposed to have had holes in it and the wallpaper was falling down. We complained to the manager and she offered to move us to another room. The second room had a broken bathroom fan so she offered to move us to a third room. The manager told us she would have someone go into the room to inspect it to make sure everything was working and the bedding was intact. We went to this new room and to our surprise and horror the bedding also had giant holes and cigarette burns in it. How does that even happen? We were told the room was inspected and it was fine. Long story short we told them to shove it and we checked out. Worst hotel ever! If you are going to the Dells make sure you stay somewhere else.

  • Stayed December 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaymie B, General Manager at Atlantis Waterpark Hotel & Suites, responded to this review, January 30, 2014
Thank you for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed December 14, 2013

We stayed here about a year ago.

The water park was in good shape, except for one of the slides that was undergoing repair.
The staff were very friendly, and we had a very good time at Atlantis.
We went here in the winter though and had a very hard time getting through the parking lot.

The biggest problem is that they do not have quality luggage carts. The one we used was little more than a wagon. It took me several trips to get to floor that had our room on it. (3rd)

The room was simple but very nice. (2 queen beds was our room)

Room Tip: If you have are trying to use a luggage rack, do not stay on the third floor. It has several steps...
See more room tips
  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaymie B, General Manager at Atlantis Waterpark Hotel & Suites, responded to this review, January 30, 2014
Thank you for the review and the time you took to write it. Note to self...Check for luggage cart upgrades. Happy you liked the waterpark and cannot wait to see your family in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Streator, Illinois
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 4, 2013

We loved staying at your hotel it was great and the breakfast was very good I cant wait as we will be back on our Anniversary in November we had such a great time thanks for such a easy check in and the upgrade that we got to a huge room !!!!!! Thank you

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaymie B, Manager at Atlantis Waterpark Hotel & Suites, responded to this review, January 30, 2014
Congratulations on your marriage! Happy to have had you here for your honeymoon. Good things happen to good people. We so appreciate your kind comments. See you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed October 31, 2013

We arrived late on a sunday and was greeted kindly! We got a double queen bed room with balcony. Which I love that about this place! The room was clean and beds were comfortable.Yes the elevators do have a smell to them but I think its due to the pool not having towels so kids are going back to the rooms just soaked. So we just kept to the stairs. The kids loved the pool area/game area. Hot tub is also very enjoyable! My kids loved this place so much we are planning a trip back in November for my daughters birthday!! Also, you cant beat the fact they give you passes to the waterpark!! Its totally worth it!!!! And remember Beach towels!!!!!!!

Room Tip: 4th floor rooms are closet to the bigger indoor pool area.
See more room tips
  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaymie B, General Manager at Atlantis Waterpark Hotel & Suites, responded to this review, November 11, 2013
Well thank you very much. We are happy when you are happy. Your kind comments are much appreciated! Our staff works hard to keep our repeat and new customers happy. Safe travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed October 22, 2013

Went with my wife and 5 & 6 year old daughters. Got the "Mermaid suite" which looked great in the photos on the website. Not the case. The mermaid suites are located partially below ground, like the lower part of a tri-level home. Seemed very basement like. Decor was old and had a chandelier which didnt match the room or minimal mermaid decor. On check in to the room I noticed a large hair on my pillow. Not the big deal to me, but have never noticed this in the past during a hotel stay anywhere. Waterparks were nice for kids, but not maintained as well as they could have been. Would I stay again? Maybe, but no time soon. Will definately not get the basement suite if I do. Waterpark open until 11pm! Which is one of the main reasons I stayed, since most other waterparks close at 9 or 10pm. We didnt check in until 8pm. Not mad I stayed there, but am definately glad it was for only 1 night.

Stayed October 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaymie B, General Manager at Atlantis Waterpark Hotel & Suites, responded to this review, October 30, 2013
Thank you for the feedback. Our mermaids are on ground level. No balcony. However we did have the new furniture put in the rooms in July. We appreciate your comments and next time if I may suggest try a neptune suite and request a balcony. We truly hope to see you in the future.
Thank you and happy travels to you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed October 12, 2013

Brought my daughter for an impromptu getaway. She loves hotels and pools. It's off season and the wear and tear from the season is pretty obvious in the room. There was so mold issues in the entrance. The bathroom could use a little TLC. The room was very clean, however suffers from maintenance neglect. The front desk was very nice.

Stayed October 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaymie B, General Manager at Atlantis Waterpark Hotel & Suites, responded to this review, October 21, 2013
Thank you for the review. Our housekeeping does a top notch job. Glad you enjoyed yourselves while you were here. Thank you for the kind comments and I will have maintenance address the issues in this room.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Atlantis Waterpark Hotel & Suites

Address: 1570 Wisconsin Dells Pkwy., Wisconsin Dells, WI 53965
Location: United States > Wisconsin > Wisconsin Dells
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #40 of 73 Hotels in Wisconsin Dells
Price Range (Based on Average Rates): $
Hotel Class:3 star — Atlantis Waterpark Hotel & Suites 3*
Number of rooms: 96
Official Description (provided by the hotel):
Atlantis Waterpark Hotel is located on the main strip walking distance to Noah's Ark and Mt. Olympus water and theme park. Indoor and outdoor waterparks on site geared toward kids 11 and under. Pools open late. Weekend hot waffle bar September through May $5.00 adults and $2.50 children all you can eat. Free Chula Vista waterpark passes every day of your stay and check out. Free casino shuttle service. Huge ticket redemption gameroom. Indoor Whirlpool and Sauna. Free Wifi. Newer beds with flat screen televisions. ... more   less 
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Also Known As:
Atlantis Waterpark Wisconsin Dells
Atlantis Hotel
Hotel Atlantis Waterpark
Atlantis Wisconsin Dells

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