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“Go Somewhere Else” 1 of 5 stars
Review of Atlantis Waterpark Hotel & Suites

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Atlantis Waterpark Hotel & Suites
1570 Wisconsin Dells Pkwy., Wisconsin Dells, WI 53965   |  
Hotel amenities
Ranked #41 of 77 hotels in Wisconsin Dells
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
“Go Somewhere Else”
1 of 5 stars Reviewed December 19, 2013 via mobile

Quite simply the worst hotel experience I've ever had. This place is falling apart. We purchased a Groupon for this place fully expecting it to live up to its name of "waterpark" hotel. The pool was small, dirty, and the area above the slides were falling apart. Our voucher was for the Neptune suite which has a king, 2 queens, and a queen sized sofa sleeper. The room contained a barely functioning fireplace that actually was broken. It wouldn't shut off and we actually had to turn the air conditioning on to counteract the heat. Also the "new" bedding that the hotel was supposed to have had holes in it and the wallpaper was falling down. We complained to the manager and she offered to move us to another room. The second room had a broken bathroom fan so she offered to move us to a third room. The manager told us she would have someone go into the room to inspect it to make sure everything was working and the bedding was intact. We went to this new room and to our surprise and horror the bedding also had giant holes and cigarette burns in it. How does that even happen? We were told the room was inspected and it was fine. Long story short we told them to shove it and we checked out. Worst hotel ever! If you are going to the Dells make sure you stay somewhere else.

  • Stayed December 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaymie B, General Manager at Atlantis Waterpark Hotel & Suites, responded to this review, January 30, 2014
Thank you for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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286 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Milwaukee, Wisconsin
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 14, 2013

We stayed here about a year ago.

The water park was in good shape, except for one of the slides that was undergoing repair.
The staff were very friendly, and we had a very good time at Atlantis.
We went here in the winter though and had a very hard time getting through the parking lot.

The biggest problem is that they do not have quality luggage carts. The one we used was little more than a wagon. It took me several trips to get to floor that had our room on it. (3rd)

The room was simple but very nice. (2 queen beds was our room)

Room Tip: If you have are trying to use a luggage rack, do not stay on the third floor. It has several steps...
See more room tips
  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaymie B, General Manager at Atlantis Waterpark Hotel & Suites, responded to this review, January 30, 2014
Thank you for the review and the time you took to write it. Note to self...Check for luggage cart upgrades. Happy you liked the waterpark and cannot wait to see your family in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Streator, Illinois
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 4, 2013

We loved staying at your hotel it was great and the breakfast was very good I cant wait as we will be back on our Anniversary in November we had such a great time thanks for such a easy check in and the upgrade that we got to a huge room !!!!!! Thank you

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaymie B, Manager at Atlantis Waterpark Hotel & Suites, responded to this review, January 30, 2014
Congratulations on your marriage! Happy to have had you here for your honeymoon. Good things happen to good people. We so appreciate your kind comments. See you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed October 31, 2013

We arrived late on a sunday and was greeted kindly! We got a double queen bed room with balcony. Which I love that about this place! The room was clean and beds were comfortable.Yes the elevators do have a smell to them but I think its due to the pool not having towels so kids are going back to the rooms just soaked. So we just kept to the stairs. The kids loved the pool area/game area. Hot tub is also very enjoyable! My kids loved this place so much we are planning a trip back in November for my daughters birthday!! Also, you cant beat the fact they give you passes to the waterpark!! Its totally worth it!!!! And remember Beach towels!!!!!!!

Room Tip: 4th floor rooms are closet to the bigger indoor pool area.
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaymie B, General Manager at Atlantis Waterpark Hotel & Suites, responded to this review, November 11, 2013
Well thank you very much. We are happy when you are happy. Your kind comments are much appreciated! Our staff works hard to keep our repeat and new customers happy. Safe travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed October 22, 2013

Went with my wife and 5 & 6 year old daughters. Got the "Mermaid suite" which looked great in the photos on the website. Not the case. The mermaid suites are located partially below ground, like the lower part of a tri-level home. Seemed very basement like. Decor was old and had a chandelier which didnt match the room or minimal mermaid decor. On check in to the room I noticed a large hair on my pillow. Not the big deal to me, but have never noticed this in the past during a hotel stay anywhere. Waterparks were nice for kids, but not maintained as well as they could have been. Would I stay again? Maybe, but no time soon. Will definately not get the basement suite if I do. Waterpark open until 11pm! Which is one of the main reasons I stayed, since most other waterparks close at 9 or 10pm. We didnt check in until 8pm. Not mad I stayed there, but am definately glad it was for only 1 night.

Stayed October 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaymie B, General Manager at Atlantis Waterpark Hotel & Suites, responded to this review, October 30, 2013
Thank you for the feedback. Our mermaids are on ground level. No balcony. However we did have the new furniture put in the rooms in July. We appreciate your comments and next time if I may suggest try a neptune suite and request a balcony. We truly hope to see you in the future.
Thank you and happy travels to you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 12, 2013

Brought my daughter for an impromptu getaway. She loves hotels and pools. It's off season and the wear and tear from the season is pretty obvious in the room. There was so mold issues in the entrance. The bathroom could use a little TLC. The room was very clean, however suffers from maintenance neglect. The front desk was very nice.

Stayed October 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaymie B, General Manager at Atlantis Waterpark Hotel & Suites, responded to this review, October 21, 2013
Thank you for the review. Our housekeeping does a top notch job. Glad you enjoyed yourselves while you were here. Thank you for the kind comments and I will have maintenance address the issues in this room.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Janesville, Wisconsin
1 review
4 of 5 stars Reviewed October 10, 2013

My sister and I stayed here in the beginning of October, we have stayed here before and always enjoyed ourselves. Our room was very spacious clean and the beds were very comfortable after a long evening of shopping and Dining in the Dells. We did not use our free passes to Chula Vista this time but have used them on a prior stay. The staff is very friendly and it is a great place to bring your family. We plan on visiting again soon!!!

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaymie B, General Manager at Atlantis Waterpark Hotel & Suites, responded to this review, October 11, 2013
Thank you kind traveler. We do enjoy a plethora of repeat guests. We cannot wait to see you in the future. Safe travelers our traveling friend.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Atlantis Waterpark Hotel & Suites

Address: 1570 Wisconsin Dells Pkwy., Wisconsin Dells, WI 53965
Location: United States > Wisconsin > Wisconsin Dells
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #41 of 77 hotels in Wisconsin Dells
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
Atlantis Waterpark Hotel is located on the main strip walking distance to Noah's Ark and Mt. Olympus water and theme park. Indoor and outdoor waterparks on site geared toward kids 11 and under. Pools open late. Weekend hot waffle bar September through May $5.00 adults and $2.50 children all you can eat. Free Chula Vista waterpark passes every day of your stay and check out. Free casino shuttle service. Huge ticket redemption gameroom. Indoor Whirlpool and Sauna. Free Wifi. Newer beds with flat screen televisions. ... more   less 
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Also Known As:
Atlantis Waterpark Wisconsin Dells
Atlantis Hotel
Hotel Atlantis Waterpark
Atlantis Wisconsin Dells

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