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“Neptune Suite” 4 of 5 stars
Review of Atlantis Waterpark Hotel & Suites

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Atlantis Waterpark Hotel & Suites
3.0 of 5 Hotel   |   1570 Wisconsin Dells Pkwy., Wisconsin Dells, WI 53965   |  
Hotel amenities
Ranked #37 of 78 Hotels in Wisconsin Dells
Chicago, IL
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Neptune Suite”
4 of 5 stars Reviewed March 6, 2013 via mobile

I use trip advisor for ALL of my traveling. So I wanted to make sure I wrote a review so it can be helpful to others as well.
We stayed in January. I purchased a Groupon special. We had 2 of the Neptune Suites. I was very impressed with the size and the cleanliness of the rooms. I travel with children all the time and for the price it was a great deal..
The hotel pool was good ..great for smaller children . There is also a larger pool and a hot tub as well great for winding doen at the hotel. But the passes to Chula Vista Waterpark were great!
The staff was very friendly.. Including the manager Jaymie .. Thank you
Overall for the price it was a very good deal

  • Stayed January 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaymie B, General Manager at Atlantis Waterpark Hotel & Suites, responded to this review, March 11, 2013
Thank you for your awesome review. Our staff works hard and I will pass along the kind comments. Your comments and time are appreciated and we cannot wait to see you in the future. Thank you for choosing our hotel as your vacation destination. See you in the future.
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308 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Naperville, Illinois
Senior Contributor
47 reviews 47 reviews
32 hotel reviews
Reviews in 39 cities Reviews in 39 cities
105 helpful votes 105 helpful votes
4 of 5 stars Reviewed February 27, 2013

When I made a reservation, there was no room available for my Groupon deal. However, after asking for an equivalent room, we got a king whirlpool room - first good impression on their service!

The room was clean and well maintained. The hotel didn't provide pool towels. You brought them from your own room and could exchange wet towels at the front desk.

We didn't use their indoor water parks. They are best for little kids to play with. We headed to Chula Vista which was 5 miles away. The temperature was warmer than the other resort (Wilderness) we have been. However, due to we were not Chula Vista resort guests, we had to keep our belongings to the lockers ($5/day). Chula Vista only provides pool towels to their resort guests, not us from Atlantis.

Overall, employees in Atlantis were friendly and went out of their way to help.

Room Tip: - Don't forget to ask for coupon book when checking in. There are good deals inside. - The wate...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaymie B, General Manager at Atlantis Waterpark Hotel & Suites, responded to this review, March 6, 2013
Yeah I am so glad that you liked us and our extra amenties we provide our guests.
We try hard and our staff works hard to meet our customers expectations. Thank you for taking
time out of your day to review us.
We look forward to seeing you in the future and hope you tell a friend or two!!!
Thank you.
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Milton, Wisconsin
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 26, 2013

Visited the Atlantis for a family weekend getaway. Had a nice "kiddie pool" with small slides and basic swimming pool for adults. Also received passes to the Chula Vista water park. Our main complaint was that the poolside bar and restaurant was not scheduled to open until 4pm on a busy Saturday afternoon, then it didn't open until close to 5pm because someone couldn't find keys to open it! They lost our business for dinner and drinks!Then the weekend "Waffle Bar" was way over priced!! We have stayed many other place that offered a better selection for breakfast and didn't charge you for it. Not sure if we would stay again??

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaymie B, General Manager at Atlantis Waterpark Hotel & Suites, responded to this review, March 6, 2013
So sorry about the problem with the bar. I will make sure I take care of that. Thank you for pointing that out. Our hot waffle bar with pastries, bagels, cereal and fruit is offered at $5 adults and $2.50 kids. Our summers from Memorial day to Labor day are free. We are happy to have our 2nd year of breakfast offered. Thank you for your comments they do make a difference and will evaluate the breakfast situation.
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Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 24, 2013 via mobile

We just stayed overnight here and had a great experience. I have a 5 and 1 a year old. Both girls loved their kids water park indoors. We got 4 free passes to Chula Vista and my girls loved it there too.
The rooms were ok. Nothing spectacular, but that's not what we were looking for. They were very clean and very reasonably priced especially with the Chula Vista passes.
I would stay here again.
Great value.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaymie B, General Manager at Atlantis Waterpark Hotel & Suites, responded to this review, March 6, 2013
Well thank you. Under 11 is our happiest customer:) Our pools are so easy to see your kids and enjoy the pools. We love the fact that we are only 96 rooms and not elbow to elbow for our guests at the pools. Thank you for your kind comments. Appreciated.
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Senior Contributor
41 reviews 41 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 23, 2013 via mobile

Got a Groupon to stay here at the end of January. A 2 room suite was $100. Had I had to pay more than that I would have been disappointed, but, seeing as how it was really cheap, it was acceptable. The water park in the hotel is small and in need of repair. It isn't awful, but definitely not in good condition. Everything worked in the room, but the staff could care less about the people staying there. My wife slipped and fell, almost dropping our youngest onto the pavement. I called the front desk and their exact words were "oh, that's too bad" and hung up. I've never seen such disregard for a guest. I wouldnt stay there at full price.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaymie B, General Manager at Atlantis Waterpark Hotel & Suites, responded to this review, March 6, 2013
Our staff is awesome. Please contact me to make sure we are on the same page here. I would love to get to the bottom of this. Rest assured we care for our guests....our guests are also our families and friends. Thank you for taking the time to review us.
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Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 18, 2013

We recently stayed at this hotel, with a groupon deal. We were worried about the hotel, considering it was such a great deal, even without the groupon, so we were pleasantly surprised with the hotel! The Neptune suite was large and clean and did not disappoint. We actually ended up extending our stay because we enjoyed the hotel and didn't want to only stay one night. We downgraded to a regular room for the second night and that one was very clean as well. We all (4 kids, 2 adults) fit comfortably in both types of rooms.

The water park passes at Chula Vista were great and the kids enjoyed spending the days there. The indoor waterpark at Atlantis was perfect for us because while our youngest napped, there was a place in the hotel for the other 3 kids and one parent to hang out and play. The water park at Atlantis is like a small water playground. Nothing large and fancy, but well maintained and the kids (7yrs, 4yrs and 2yrs) all had fun for a few hours.

Chula Vista was great and had something for everyone in our family! We enjoyed our days there and simply returned to Atlantis to settle in for the night. It was very easy and worth not spending the much higher rates at Chula for rooms. Everyone had a great time!

The only negative thing I could say is that the small grill at Atlantis was never open when we needed it. It would have been nice to run down for a quick lunch while the kids were at the little pool. We ended up ordering pizza from a local restaurant and it did come in 15 minutes and was very good. Also, the arcade games are not labeled with how many tokens they take, so my kids kept trying to play games, but then discovered that the game wanted over a dollar to play! The front desk was happy to refund me my money though after I asked for it back- so no harm done. I would suggest they label the games, so people can be informed about how much each game costs, before paying for tokens.

Room Tip: We asked for a room on the same floor as the walkway to the main pool- which was pretty convenient w...
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaymie B, General Manager at Atlantis Waterpark Hotel & Suites, responded to this review, February 21, 2013
That was another home run comment. Thank you!! People your making us blush and we like it. Thank you for taking time to write us. We appreciate the feedback. Look forward to seeing you soon.
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Tinley Park
1 review
5 of 5 stars Reviewed February 16, 2013

We had such a wonderful experience at Atlanis Waterpark Hotel & Suites! Check in was quick, and friendly. The Neptune suite looked exactly like the online pictures, VERY clean, big, and accomadating. The hotel was quiet which was great for nap and bedtimes :) The waterpark on the 3rd floor was pretty much a big playground in the water which for us was soo perfect for our kids ages 18months and 3 years old. Tunnels, slides, splashing and shooting fountains, and all in 1-2 feet of water!! Fantastic area for all of us to hang out at. Food, drinks and arcade kept us busy at the pool when we needed a break from the water. I highly highly recommend this hotel if you are looking for a place to stay with little ones. You always have the option to visit the larger waterparks for the day and return to this quaint hotel for more of a relaxed and less crowded experience. A return visit with our family and friends is already in the works, we can not wait to share this place with everyone we know!! Thank you again for such an awesome vacation :)

Rachel M.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaymie B, General Manager at Atlantis Waterpark Hotel & Suites, responded to this review, February 21, 2013
Tahnk you very much....appreciated. We get it right most of the time. We have a hard working staff that does a vey nice job. We appreciate your kind words and will make sure we take of your friends when they come here. Thanks again.
Jaymie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Atlantis Waterpark Hotel & Suites

Address: 1570 Wisconsin Dells Pkwy., Wisconsin Dells, WI 53965
Location: United States > Wisconsin > Wisconsin Dells
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #37 of 78 Hotels in Wisconsin Dells
Price Range (Based on Average Rates): $
Hotel Class:3 star — Atlantis Waterpark Hotel & Suites 3*
Number of rooms: 96
Official Description (provided by the hotel):
Atlantis Waterpark Hotel is located on the main strip walking distance to Noah's Ark and Mt. Olympus water and theme park. Indoor and outdoor waterparks on site geared toward kids 11 and under. Pools open late. Weekend hot waffle bar September through May $5.00 adults and $2.50 children all you can eat. Free Chula Vista waterpark passes every day of your stay and check out. Free casino shuttle service. Huge ticket redemption gameroom. Indoor Whirlpool and Sauna. Free Wifi. Newer beds with flat screen televisions. ... more   less 
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Also Known As:
Atlantis Waterpark Wisconsin Dells
Atlantis Hotel
Hotel Atlantis Waterpark
Atlantis Wisconsin Dells

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