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Atlantis Waterpark Hotel & Suites: Traveler Reviews

1570 Wisconsin Dells Pkwy., Wisconsin Dells, WI 53965
Hotel amenities
Atlantis Waterpark Hotel & Suites
Ranked #36 of 76 hotels in Wisconsin Dells
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198 reviews from our community

Traveler rating
    52
    47
    46
    26
    27
See reviews for
Families
121
 
Couples
16
 
Solo
2
 
Business
1
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
1 review
4 helpful votes 4 helpful votes
“Very dirty and gross.”
1 of 5 stars Reviewed November 15, 2012 via mobile

I was so excited to have a nice mini vacation with my family. I was looking forward to this for weeks. When we checked in we went to fill our hot tub and the first thing we notice was a bundle of hair in the drainer. Then we notice the cabinets all broken. The shower also had hair. We stayed for two nights because that was the package we booked. The last day we noticed bumps on my sons arms, didn't really think anything of it until when we got home we left my suitcase in my room and then I began noticing more bumps as the nights goes by but this time was on my shoulder and my boyfriends leg. They were little red bumps and they were really itchy I looked this up online and realized they were bed bugs. Never in my life have I had bed bugs. I took all my bed sheets and blankets and washed them twice. That's when they bites finally went away. I contacted them about this matter and nobody got back to me. Save your money and time and go somewhere else. I will never go back to this place.

  • Stayed October 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
Ask Annythone about Atlantis Waterpark Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaymie B, General Manager at Atlantis Waterpark Hotel & Suites, responded to this review
November 27, 2012
I can assure you our rooms are top notch. Our housekeeping and maintenance staff work hard to keep our rooms clean and well maintained. Bed bugs are not something that could be overlooked. I believe your website diagnosis is a mistake. Sometimes people can have allergic reactions to whirlpools and chemicals in pools from over use? please contact me to discuss. Thank you for taking the time to review us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
Reviews in 17 cities Reviews in 17 cities
3 helpful votes 3 helpful votes
“Great Place! Great Value!”
5 of 5 stars Reviewed November 1, 2012 via mobile

My boyfriend and I purchased a groupon for Atlantis, and we weren't sure what to expect. We stayed in a regular whirlpool suite, and it was beyond expectations! We never used the pool area, though it was clean and smelled nice. The front desk was helpful in giving us recomendations for places we were interested in. We spent a lot of time relaxing in our huge room, and were appreciative of how the cleaning staff was so polite and friendly. The hotel is directly across from Mt Olympus theme park, about a mile away from the outlet mall, right by Noah's Ark. We definitely want to go back in the summer when the outdoor attractions are open!

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask bablock about Atlantis Waterpark Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaymie B, General Manager at Atlantis Waterpark Hotel & Suites, responded to this review
November 2, 2012
Thank you we appreciate the kind review. Safe travels and we hope to see you soon.
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Milwaukee
1 review
2 helpful votes 2 helpful votes
“You definitely get what you pay for!”
2 of 5 stars Reviewed October 30, 2012

I like many others had one of the coupon deals,I believe it was about $79/night for a large suite. 1 king bed, 2 queens and a pull out couch. The room was very musty but overall APPEARED to be cleaned. Move any of the furniture just an inch and you will see lots of dust, crumbs and hair. The beds were actually comfortable and the sheets appeared to be clean, but I couldn't sleep at all that night. The pillows were horrid. They smelled like mildew/cigarettes/B.O. It wasn't until the next morning when the rest of my party woke up, that they all thought the same thing about the pillows.

The water park is in serious need of repair. At the top of the slide, an entire foam "ledge" was coming down. So much so that it hit your head as you were going down the slide. There appears to be padding at the top of the slide, but that too has completely faded and scratched my 3yr olds bottom. There are landing pads at the bottom of the slides that are not secured to the floor of the pool. It's just a big accident waiting to happen. The pictures on their website have clearly been photo-shopped. The pool area is definitely not as bright and vibrant as they lead you to believe. Most of the animals that are suppose to spray water, at best trickle.

I think the best part of this stay were the water park passes to Chula Vista.

Room Tip: Move things around a bit in the room to see how clean things really are. Do a quick sniff test of th...
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  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
Ask MilwaukeeJessica about Atlantis Waterpark Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaymie B, General Manager at Atlantis Waterpark Hotel & Suites, responded to this review
November 2, 2012
When you have issues please call the front desk so we may take care of the problem. The only way we know you cannot sleep is if you tell us. Please call me so we can talk about a future stay.
Thank you
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2 helpful votes 2 helpful votes
“A Great Way to Save Money!”
4 of 5 stars Reviewed October 25, 2012

I was honestly nervous to stay here, the rate was cheap- $59 Mon- TR & $79 Sat- Sun- really cheap right? I thought too cheap, what is wrong with this hotel? Nope, nothing and I mean nothing wrong. The hotel staff was so pleasant. The room was clean, even the shower which is important since I have toddlers to bathe in the tub portion. The walls are thick, we never heard anyone on either side of us. The waterpark was the perfect size for my two toddlers. We also received passes to Chula Vista's waterpark that we used. The only down side is that Chula Vista is BYOT (bring your own towels) to anyone who is not one of their resort guests, just a heads up. Minor in my head for the cost savings. The only other thing I wish they had was a fitness facility. I spent $5 a day at a Snap Fitness, again, not that big of a deal. So glad they don't have those nasty comforters on the beds. I would stay here again. It's nice to be able to get away and not spend an arm and a leg.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask LocalOne600 about Atlantis Waterpark Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaymie B, General Manager at Atlantis Waterpark Hotel & Suites, responded to this review
November 2, 2012
Awww thank you. You get us. We so appreciate the positive feedback. Yes that is us....reasonable...clean...and here to help.
Thank you and hope to see you in the near future.
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White Bear Lake, Minnesota, United States
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“Not Too Bad”
4 of 5 stars Reviewed October 23, 2012

I had purchased a group discount coupon for this property and that was my only reason for going there. It was for a suite with a fireplace, jacuzzi and kitchenette. Sadly, when we arrived, we were told that there were issues with the suite and we were offered adjoining standard rooms. The desk clerk was apologetic and helpful as best as he could be and although I was angry and disappointed I didn't feel like it was his fault. Later in the day the front desk contacted me to let me know that a cancellation of another suite had occurred and I could change rooms. They then sent a staff person to help me with the move and the suite was worth it. The kids enjoyed the jacuzzi and the separate bedroom was great for later that evening when some wanted to stay up later than others. The waterpark at Atlantis is strictly for toddlers. For anyone else they give you wristbands for Chula Vista. I am not fond of staying at one place and having to drive to the waterpark. I didn't find the property to be top notch by any means but it was average and certainly not in obvious disrepair. The staff that I came into contact with were all friendly and helpful. Bottom line is for 99 bucks it's a pretty good hotel. If you want nicer you need to go to the Wilderness or Kalahari.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by Christine W for Wisconsin Dells
Ask Christine W about Atlantis Waterpark Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaymie B, General Manager at Atlantis Waterpark Hotel & Suites, responded to this review
November 2, 2012
Much appreciated. We love to hear from our happy customers. Do us a favor and pass the word. Thank you very much.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Atlantis Waterpark Hotel & Suites

Also Known As:
Atlantis Waterpark Wisconsin Dells
Atlantis Hotel
Hotel Atlantis Waterpark
Atlantis Wisconsin Dells
Address: 1570 Wisconsin Dells Pkwy., Wisconsin Dells, WI 53965
Region: United States > Wisconsin > Wisconsin Dells
Amenities:
Bar/Lounge Free High-Speed Internet Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #36 of 76 hotels in Wisconsin Dells
Price Range: $
Official Description (provided by the hotel):
Atlantis Waterpark Hotel is located on the main strip walking distance to Noah's Ark and Mt. Olympus water and theme park. Indoor and outdoor waterparks on site geared toward kids 11 and under. Weekend hot waffle bar September through May $5.00 adults and $2.50 children all you can eat. May to August free breakfast. Free Chula Vista waterpark passes every day of your stay and check out. Free casino shuttle service. Huge ticket redemption gameroom. Whirlpools indoor and outdoor. Free Wifi. ... more   less 
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