I waited to write this review until I had calmed down a bit from today's events. In April, we booked 3 sites for 4 nights in August. In no exaggeration they were my dream sites (we booked in person so we knew exactly what we were getting)! Fast forward to today, about 22 hours before our check in time. A staff member from the campground called to inform us that unfortunately they had made a mistake and double booked our sites; we would not be able to have the sites that we had reserved several months ago. They admitted that our reservations were first but since our group only had 3 sites and their second set of reservations had 6 sites, they were honoring the bigger group's reservation. Our family from out of state were already on the road to WI. Camping for us is about family, how do you explain this business practice to 3 young children? Kudos to Jellystone in Warrens, WI for accommodating us at the last moment AND offering a discount after hearing of our disaster here. Terrible business ethic at Holiday Shores.