I have stayed at this motel many times before and always had a pleasant stay. I decided to book another stay this summer. I called 4 days before my reservation to cancel due to a family emergency. I did not reach anyone, so I left a message telling them I wished to cancel. I then called two days before my reservation to confirm the cancellation. He then denied ever receiving the message and charged the whole night of the room even though I can not attend due to a family emergency. He refused to understand my side of the story and was very rude on the phone. I would have settled by paying half, but he refused to work with me even though it was a family emergency. He wouldn't even let me reschedule. He was not willing to negotiate and resolve the problem. He only cared about getting his money. I will never stay there again due to this disappointing experience and will share my story with others.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline and Odigeo so you can book your Colonial Motel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.