The customer service here was AWFUL! When we first pulled into the parking lot, the owner was sitting upstairs on the balcony above the office and didn't even come down to check us in. We didn't know it was the owner at the time, but after waiting almost 15 minutes we got back in our car to try again later. As soon as we did, we saw him come down and go inside. He never smiled, greeted us, or made eye contact. He barely even spoke to us, and when he did it was an almost unintelligible mumble. He silently slid the key across the counter without saying anything to the effect of "Have a nice stay." Our room had no alarm clock (first motel I've ever seen that did not), and I called to request a wake-up call for 4:45 am only to be rudely informed, "Yeah, that's not gonna happen." If they are not going to provide alarm clocks, they need to at least invest in an automated wake-up call system. At the very least, be polite and explain why an early wake-up call is not possible. There were flies in the room, and the water pressure in the shower was pitiful. We stayed here because it was the lowest-priced motel we found in the area, and I would have gladly paid more for friendlier service.
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- Also Known As:
- River Road Hotel Wisconsin Dells