I will start by saying that this is our 3rd stay at the Wilderness, and probably our last for a while. The resort is nice, but after this stay, I'm ready to go back to the Kalahari or try somewhere new. While it is nice to have the 3 indoor waterparks, (be prepared to walk a lot to get to each!) I have found that with each stay we become more and more frustrated by the lack of- the lack of tables/chairs in the waterparks, the lack of inner tubes with net bottoms for little children to sit in, the lack of overall cleanliness- I could go on and on. The prices seem to be climbing each time we go as well. Don't get me wrong, we expect to shovel out some cash when we go to the Dells, but $4.00 for a small cup of plain old coffee? come on! Not to mention that each time our debit card was swiped ( and I'm not talking about for check in) they charge an extra few dollars which is withheld for 5-10 business days by the bank. Example- $39.58 showed up as $45.23, $5.68 showed up as $7.81- I am NOT a fan of that! I noticed also that there is a lack of maintenance happening in the waterparks- the tables are NEVER wiped down, there is gum sticking to the walls next to the staircases for the water slides and there is often a shortage of towels- the empoloyees were actually handing out 2 mini towels to each guest because they were out of the regular size towels. One lady( who was VERY rude) refused to give us the 2 mini towels because " they were too busy". Not exactly what I call customer service. I'm a adult and a mini hand towel is not going to dry me off. Nor my children.
In the hotel room I noticed a few gross things- paint peeling in the shower, hairs on the bathroom floor, and fingerprints on the mirrors. Not a very good cleaning job by housekeeping.
I will say that the jungle gym and mini golf is a nice extra for the kids to do at night ( mini golf is extra-$15 for a family of 4). However, I learned this visit that the large shark at the end of the Wild Abyss mini golf died- an employee told me he got to big for the tank, got sick and died. Hmmm... someone should be looking into this for animal cruelty...
Lastly, the breakfast buffett- while it's nice that kids eat free with a paying adult, I have to say the overall food quality is no more then average. I would enjoy a McDonald's breakfast just as much for a fraction of the cost.
All in all, we have had our fun at the Wilderness but I don't think we will be returning again. If you have never been, it's worth going at least once, but if you have been before, take my advice and stay somehwere else. Over the past couple years, the experience is becoming a lot less attractive.
- Also Known As:
- Wilderness Hotel
- Wilderness Resort Wisconsin Dells
- Wilderness Hotel Wisconsin Dells
- Wilderness Wisconsin Dells
- Wilderness Wi Dells
- Wilderness Resort Wi Dells
- Resort Wilderness Wisconsin
- Official Description (provided by the hotel):
- Come play the day away in America's largest waterpark resort! The Wilderness has 4 indoor and 4 outdoor water parks totaling nearly 500,000 square feet (that is over 12 football fields of water fun!) We also have two indoor, 3-D, black light mini golf courses; outdoor mini golf; zip lining; go-karts; laser tag; Wild Rock Championship Golf Club; and award-winning spa services at Sundara Spa. Amazing lodging options include Wilderness themed guest rooms, condos, villas and cabins. ... more less