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“Live cockroach in the room and unhelpful staff!” 1 of 5 stars
Review of Ramada Wisconsin Dells

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Ramada Wisconsin Dells
2.0 of 5 Hotel   |   1073 Wisconsin Dells Pkwy S, I-90/94 & Exit 92, Wisconsin Dells, WI 53965   |  
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Ranked #21 of 78 Hotels in Wisconsin Dells
Galena, Illinois
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
“Live cockroach in the room and unhelpful staff!”
1 of 5 stars Reviewed November 18, 2012

After checking into the room we discovered a live cockroach. We immediately killed it and took it to the front desk where we were told it looked like a BEE! They were less than helpful and insisted that there were no cockroaches in the area. As in, there are no roaches in Wisconsin! They would not give us another room and the manager repeated to us "there are no roaches in this area". Considering this is a Ramada Inn we were surprised and disappointed by the staff and their reaction. We would not stay here again and do not recommend this hotel to anyone.

Room Tip: Do not stay here unless you like cockroaches
See more room tips
  • Stayed November 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieve R, General Manager at Ramada Wisconsin Dells, responded to this review, November 28, 2012
We apologize for the misunderstanding that occurred at Ramada Wisconsin Dells. We did not mean to offend you or your companions in any way, but wanted to fully research the situation to reach a solution.

Since your stay with us we have inspected all guest rooms and are working with our monthly service provider to reconfirm all preventative measures are in place.

We take this type of feedback very seriously, and we sincerely apologize for any miscommunication.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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459 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
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English first
Milwaukee, Wisconsin
Contributor
18 reviews 18 reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 9, 2012

Not looking for a hotel with a water park...... then the Ramada Inn is the place to stay. Stayed 1 night (Saturday) and reserved the King Whirlpool Suite. For $119.00 it was very clean and spacious and more than we expected. Morning complimentary breakfast was just enough to hold us over for lunch. Front desk employee's were were nice, friendly and helpful. The hotel was close to everything!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieve R, General Manager at Ramada Wisconsin Dells, responded to this review, November 12, 2012
Thank you for taking the time to review the Ramada Wisconsin Dells. We appreciate your feedback and glad that you enjoyed the complimentary breakfast. And yes, we are close to everything! We are also close to the waterparks and can often help guests with a discount to some of the best waterparks, dining and attractions in town. Next time you are the Dells just ask at the front desk. Thank you again and hope to see you again soon.
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Additional Information about Ramada Wisconsin Dells

Address: 1073 Wisconsin Dells Pkwy S, I-90/94 & Exit 92, Wisconsin Dells, WI 53965
Phone Number:
Location: United States > Wisconsin > Wisconsin Dells
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Wisconsin Dells
#8 Romantic Hotel in Wisconsin Dells
#23 Family Hotel in Wisconsin Dells
Price Range (Based on Average Rates): $
Hotel Class:2 star — Ramada Wisconsin Dells 2*
Official Description (provided by the hotel):
Enjoy a complimentary hot waffle breakfast, reading a complimentary USA Today newspaper, while uploading your vacation pictures using our complimentary high speed internet! ... more   less 
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Also Known As:
Ramada Inn Wisconsin Dells
Wisconsin Dells Ramada

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