Sharon,
Thank you for your comments. It is unfortunate that we can not always control all of the guests at our hotel. I am thankful that you did bring it to my staff's attention right away and they were able to remedy the situation. I am working with my newer staff with their responses to guests. You certainly deserved and apolgy. Although I can't control those guest behaviors I can apologize for them and the disturbance they caused. I know that we have you coming in again at a significant discount. We appreciate the opportunity to host you and your scrap booking group again.
The rooms to the east of the elevator are slightly larger than those to the west, as their rates and descriptions reflect that. The particular room you are getting this next visit is a "one of a kind". Originally this room was a hospitality room converted many many years ago to a sleeping room. I can see why you like it for your scrapbookers! Lots of space!

We look forward to your return and wish you a great holiday season!

Sincerely,

Genevieve Raddatz
General Manager

Robin H,
Thank you for taking time to write a review. I am sorry for the delay in responding.
I appreciate your feedback about our hotel and services. It is with this direct feedback that we can continue to improve our hotel and the services offered.
We try very hard to recognize special events for our guests and I am sure that this was just an matter of newer staff, newer property computer system, and room selection. All of our whirlpool suites come with a complimentary bottle of wine, and we always have chocolate on hand for that extra sweet tooth. By your descriptions of the tub not draining, it sounds to me that you had a double queen room or a king room - not a whirlpool suite. All of our whirlpool suites have showers only, no tubs. (except for the large oversized jacuzzi tub in the room) Thank you for sharing the slow drain information with us so that it could be corrected immediately. Sometimes guests will leave our hotel and think "that's just the way it is there" when you know and have experienced in the past something different.
We hope that you will not allow this one incident to define us. We truly do take pride in making our guests feel right at home with us here in the Dells. With so many large properties to contend with it's the small yet important touches and exceptional customer service that make us stand out.

I hope to have you as our guests again, and can meet you in person.

Sincerely,

Genevieve
General Manager

Thank you for taking the time to review our hotel. We are glad we were able to help you out with some local "favorites." We all live here and enjoy discovering and trying new fun things to see and do in Wisconsin Dells so we can share them with you -- with our guests. Thank you again for the kind review and hope to see you next time you are in town.

Thank you for taking the time to post a review on Trip Advisor. We are taking your feedback to our staff meetings to ensure our guests' stay are as undisturbed as possible. We are glad you enjoyed our hot breakfast. We can't change the size of the bathroom, but we hope that our location and the experienced and courteous front desk staff will keep you coming back to our hotel. Thank you again for your comments.