This review is long overdue. My brother and I took a zip-line tour with Vertical Illusions last August (2011) and were expecting the usual tour experience. We were both completely amazed by the customer service that Lenny and Cassie provided. It ended up being a private tour. Cassie took photos and even burned them to a disk for us before we left. We got so much more than we expected and next time we plan on bringing the whole family. Excellent company, excellent guides, and astounding customer service!