I pains me to have to write this review because the people here are so nice, but as someone who uses tripadvisor before making any hotel bookings, I have to share my experience as they happened even if it may adversely affect their business.
After reading the glowing reviews on tripadvisor, I booked the English Rose Room in the Terrace Hill house at the White Rose Inns. We stayed here for just one night on July 27, 2012. We had informed the Inn that we would be arriving late around 8pm since we were just passing through as this was not our final destination. Check-in was a very easy and pleasant experience. We were told that although the front desk would be closed after 10pm, there were managers who stayed on site if we needed anything. All seemed to be going smoothly.
Unfortunately, after we came back from a late dinner and got under the covers to read before going to bed, I kept feeling slight little irritations on my upper arm near my left shoulder. We had walked by the river, so I thought I had gotten some mosquito bites. After the third time I felt this sensation, I looked to my left and saw that between me and my husband, there on the sheets were 2-3 little brown bugs! I leapt from the bed and shook about frantically! My husband saw them too and caught one in a kleenex.
I promptly called one of the manager's phone numbers that we had received because it was well after 11pm by this point. I explained as calmly as I could that there were bugs in the bed, that they had bitten me and that we needed a new room because I would not stay in this one. A lady responded that she would move us right away and for us to come to the office after gathering our things. Luckily, we had only unpacked our toiletries and none of our clothing.
We arrived at the main office and I was met by an Australian woman, who introduced herself as one of the managers. She asked me to describe the bugs, which I did. She then called her husband, the other manager, to join her. When he came down from their apartment above the office, she asked him to go to our room to inspect. All the while, she asked us to remain with her in the office. In retrospect, I am not sure why she kept us there rather than showing us immediately to our new rooms - it was so late. However, I was also curious as to whether the husband would be able to locate the bugs. During the time the husband was gone, she talked to us and kept the mood light and promised to move us to one of the luxury rooms in a different B&B house on the grounds. This is probably the ONLY reason I did not get hysterical. Her calm demeanor and willingness to hear our concerns alleviated some of my anxiety. She also asked to see my arm where the bites were, which I did and she confirmed the area was red. She asked my husband if he got any bites, to which he said no. (However, welts did form later on his neck the next day, which made sense since he was laying next to my arm. I learned later that people get different reactions. See photo of my husband's bites.)
After 10 minutes, her husband returned to the office with a small plastic bag with several of the brown bugs in it. I asked her if they were bed bugs because this was my first experience. She said they have never had bed bugs before at the property so she didn't know either. The husband never said one word to us, not even a hello or sorry, which we thought was strange.
She then provided us new keys to the new room. She also asked us not to talk about the incident with any of the other guests. Our new room was quite nice and double the size; the upgrade was much appreciated. After a thorough review of the bed proved bug free, we jumped in the shower before getting in to bed. Although we had checked the bed, I kept thinking about the bugs that had been on me, so it took me forever to fall asleep.
The next morning during check-out, the Australian woman heard us and asked us to step up to her office. She shut the door and informed us that she had read all about bed bugs and that if were concerned, she should leave our luggage in our car in the heat as anything bed bugs left in 120 temp would die. Although this was meant to comfort us, it did not. It only confirmed we had experienced bed bugs. She again thanked us for being discreet, which we did do so as not to alarm any of the current guests who seemed to be enjoying their stay. Why ruin their vacation too.
As I said, it pains me to document my experience here because the people were cooperative and understanding, and I am sure they weren't the ones who brought the bed bugs, but since tripadvisor is my go-to place for honest traveler feedback, I felt I had to document the facts here so people can make up their own minds about staying at The White Rose Inns.
Unfortunately, I will not be returning nor can I recommend this B&B/motel.
- Official Description (provided by the hotel):
- Each of the inns' twenty-one B&B guestrooms and twenty-two motel rooms is decorated with casually beautiful decor. Ideal for romantic getaways and Wisconsin family vacations, the Inns are also a perfect fit for weddings and gatherings of groups such as family reunions and business meetings. Wisconsin Dells is as abundant in gorgeous scenery as in entertainment, activities and attractions. The White Rose Inns are located in the downtown shopping district, where gift shops mix with boat tours, museums, fudge factories, antique malls and restaurants. A half-mile from the Inns is Wisconsin Dells Parkway, home to water parks, go-carts, roller coasters, live shows, restaurants and much more. The Inns are so convenient, you can leave your car parked here your whole vacation. We assure you that a stay at The White Rose Inns is a getaway that you'll want to relive over and over. Come visit, and we'll help you make memories you will cherish, until your next trip to Wisconsin Dells and the White Rose Inns. ... more less
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