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“Great resort.....rough check in....” 4 of 5 stars
Review of Great Wolf Lodge

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Great Wolf Lodge
3.0 of 5 Resort   |   1400 Great Wolf Drive, Wisconsin Dells, WI 53965   |  
Hotel amenities
Ranked #21 of 73 Hotels in Wisconsin Dells
Urbana, Illinois, United States
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great resort.....rough check in....”
4 of 5 stars Reviewed July 28, 2014

After a rough check in process (arrived after 8pm and still waited 15-20 minutes to check in) and bad directions on where our room was the rest of our experience was great. Water park is huge and has areas for all ages of children, though are 2.5 year old had some trouble finding stuff he liked, our four year old loved it all. Lifeguards are every where and made us feel more than safe with our children in the water. Staff is friendly, beds are very comfortable and food is very affordable. Story time and pictures with the Great Wolf characters in the lobby before bed time was great and cant be missed. Everything was very clean, we constantly saw housekeeping around and our rooms were always clean beyond expectation. I'll agree with some other reviewers something has to be done about check in. I saw the lines during our stay during the afternoon and early evening and it was ridiculous. Otherwise we enjoyed our stay and we will be back.

Room Tip: If you don't like noise ask for a room on the top floor away from the water park its quieter (th...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,276 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (236)
Date | Rating
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English first
Glendale Heights, Illinois
1 review
5 of 5 stars Reviewed July 27, 2014

Stayed for 3 days and 2 nights. Highly recommend the Paw Pass for kids 6 and up. Room was nice and clean. Pizza and other food was good and the price was right. The waterpark was fun and was clean and safe. Highly recommend and will be back

Stayed July 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 25, 2014

Lots of annoying things

I went with my wife and our 3 year old daughter. Overall we had fun. The water park is impressive for a hotel/resort. But there are a few things that were really bothersome and need to be addressed:

1. We arrived at 3 p.m. and had to wait in line for 40 minutes to check in. That's unacceptable.
2. There is no safe in the rooms. It's a "resort" so they should act like one and provide basics. We had to just leave our laptop, wallets, and iPad in there and hope for the best. Since most of the day is spent at the pool, you don't really want to take that stuff there either. Evidently, there's a locker you can rent, but that's annoying.
3. The pool towels are terrible. Small, thin, and stained. I'd considering bringing your own.
4. The room only had one electrical outlet over by the balcony to plug things into. The hotel seems really old, so they haven't joined the 21st century where people have things to charge like cameras, phones, tablets, and laptops.
5. The hotel only provides bar soap and "bubblegum" kids body wash. Really?
6. We got a $7 temporary "tattoo" for our child. It's basically glue and glitter. Although it's advertised to last up to 7 days, when she was done, the tattoo artist told us to avoid sunscreen and water. We're checking into a water park... the tattoo lasted about a half-day.
7. The hotel buildings where the rooms are have a back door that can lead to the indoor water park. But the water park doors are exit-only. So you get lectured if you try to enter. However, if you do exit them at the end of the day (the quickest way to get back to the room), the doors back into the accommodation buildings are sometimes locked. And the key cards don't work in them. So then you are forced to bang on them until somebody walks by or go back to the water park "exit only" door and get another lecture.

All these things might keep us from coming back. It's advertised as a "resort" but they aren't up to resort standards, in my opinion.

Stayed July 2014, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GWL_Management, Guest Relations Manager at Great Wolf Lodge, responded to this review, July 31, 2014
Thank you for staying at Great Wolf Lodge – Wisconsin Dells and providing us with your feedback! Your commentary is greatly appreciated and I have shared it with our Management team at the resort to discuss internally.

We provide all of the towels a guest may need in their room and waterpark, but veteran guests recommend packing one beach towel per person to wrap up in for the walk back to the room.

We respectfully request that guests enter through the waterpark only through the front entrance. It is for the safety and consideration of our guests that other doors can only be utilized in case of an emergency. These emergency exits are meant to be used only to leave the park and are not intended for return entry.

I hope you find this information useful and will choose to stay with us in the future.

Jason
Great Wolf Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 24, 2014

Our check in was ok, seemed to be more people standing around than working but once you got to the desk, the staff was very friendly and helpful (very thorough explanation of hotel/waterpark/amenities, etc). While I was checking in , the front lobby had an area for kids to color, and also characters to greet the kids (very family friendly hotel). We loved the attention to detail, including the wolf ears for every guest-reminded me of disneyworld. Rooms were clean, large, and love the separate shower/toilet from the vanity - great for bigger groups. We used the indoor waterpark most because water was warmer, was great for our little kids, they had a pool for 8-12 yr old sizes and little pool right next to it for under 6 yrs old, so one of us could keep an eye on older two while another was watching the 5 yr old and still see our whole group without hiking all over to meet up. We also checked out MagiQuest, and would highly recommend it, the kids didnt want to leave. Its like a scavenger hunt with wands, and wands can be used throughout hotel, very unique and creative idea. Again everything is centered around children, and made our experience very memorable. We were sad to leave for the next night in a different hotel. We are looking forward to the next trip to GWL.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iowa
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 24, 2014

If you have little kids (under 8/9 yrs), this is a great place. Clean rooms, great atmosphere, and great service. Most of the water park is indoors which is both good and bad. With little ones, it’s great cause you don’t have to worry as much with sunscreen but for adults, it means you’re indoors when the weather is nice during the summer months. They really do cater a lot to little ones. Take advantage of the evening story time for the kids. Our girls loved it!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington, United States
Level Contributor
94 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed July 22, 2014

Our family has frequently stayed at a different Great Wolf location, so we thought we knew what to expect when checking in here. Although there were differences, they were mostly improvements on what we already knew.

There are many water parks in Wisconsin Dells to choose from. One thing I noticed while shopping around was that the other parks were open to general public, with many area hotels offering passes. Great Wolf is different in that you must stay at this hotel to use the water park. As a result, it is not crowded. The indoor park is split into 3 rooms with slides in each room. There is also a really nice outdoor area with slides and a large pool.

Our room had two queen beds and a pull-out sofa, providing plenty of room for our family of 4. We used the refrigerator and microwave. The small balcony was a plus as well. Our room was clean and comfortable.

Tips: Add the breakfast when booking your room for a price break.
If you go to the hotel first before visiting the town of Wisconsin Dells, you will be able to get discounts to local attractions (I wish I had known this ahead of time).
There are multiple restaurants and an outlet mall within walking distance.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eau Claire, Wisconsin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 22, 2014

My Family and I Came here for spring break....and it was amazing! Nice Room, Nice Arcade and Nice Waterpark...All Clean and Fun. Many Fun Activities Are held for the kids during the day....the only problems we had were with the Scoops kids spa (we didn't make a reservation and did not know we had to...and they wouldn't fit us in which was a mistake on our part not theirs )
our other problem was on our last night 2 of our family members (including me) got extreme food poisoning....we are not sure if it was from the restaurant across the street (the person in our family who didn't get sick ate here also) or the Hotels restaurant in which only me and the other family member who got sick ate......when we left we alerted one of the maids that we had been sick and made a bit of a mess (because of the violent food poisoning) and she told us that it had been happening a lot......overall we would come back but just not eat at either of those restaurants

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GWL_Management, Guest Relations Manager at Great Wolf Lodge, responded to this review, July 31, 2014
We greatly appreciate the feedback from your stay and thank you for visiting Great Wolf Lodge – Wisconsin Dells! I am sorry to learn some of your party got ill during your stay. If there are ever concerns like this, please bring it to our attention.

I hope your family is full recovered and will stay with us again soon!

Jason
Great Wolf Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Great Wolf Lodge

Address: 1400 Great Wolf Drive, Wisconsin Dells, WI 53965
Location: United States > Wisconsin > Wisconsin Dells
Amenities:
Wheelchair access
Hotel Style:
#9 Top resorts Hotel in Wisconsin Dells
#14 Family Hotel in Wisconsin Dells
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Great Wolf Lodge 3*
Number of rooms: 204
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Also Known As:
Great Wolf Lodge Hotel
Wisconsin Dells Hotel Great Wolf Lodge
Great Wolf Lodge Wisconsin Dells
Great Wolf Hotel Wisconsin Dells
Black Wolf Lodge
Great Wolf Hotel Wi Dells
Great Wolf Wi Dells
Great Wolf Resort

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