We checked in on Monday afternoon and checked out Sunday morning. We booked a lone wolf room, 2 beds with sitting area and it had a fridge and microwave with small sink in room. The room was ok...beds uncomfortable they REALLY need to invest in new beds. Contact the Westin hotels they've got great beds. We didn't need the pull out couch but opened it up to check out that mattress and I'm glad we didn't need it, cause that mattress was insanely terrible. Time to start investing in your mattresses...I mean you charge enough for the stay you might want to make sure that people have a good nights sleep.
The bathroom was HUGE, which we found odd, but I guess they do this since our room can be used to open up to the adjoining room and accommodate more guests, but still seemed like a lot of wasted space...but I used the extra space under the counter to store our suitcases since the closet was SOOOOOO tiny! And there were only 3 small drawers to put clothes into so I needed access to our suitcases to get out our clothes. I guess this would be ok if you're staying a couple days but not so great if you're staying a little longer.
The cleaning staff were visible at all times constantly lining the halls with their carts cleaning rooms all day long. The hotel participates in a green earth initiative and claim that they change the sheets every 3 days if you're with then for an extended stay, so I expected our sheets to be changed at least once.....but NOPE!!! Not a chance! I even ASKED the maids to change our sheets one day as I kindly vacated our room to allow them to clean it and they smiled and nodded at me and when I returned they'd only replaced the towels made the beds, and that's it. No vacuuming of carpets nothing. I'm afraid there is a "language barrier" which is why my request was not fulfilled.
I called down for toilet paper one day, and staff ran it up to me in a timely manner which was good, and a clogged shower drain was remedied soon after the complaint was phoned to front desk.
The room location was quite far from everything...but I guess that's what you get for booking in the condominiums. Long walk can be a real hassle if you have small kids, so keep this in mind!!
We didn't try the breakfast buffet at Camp Critter but I'm assuming it was okay since it seemed busy every morning....but the dinner buffet at Camp Critter was an absolute NIGHTMARE! How can you serve that slop? The fried chicken literally EXPLODED when my husband but into it....what is that coating? The salad was wilted and turned my stomach. The waffles were edible for my kids....I was completely dissatisfied with this restaurant....I mean really? How can you screw up a simple buffet?
The Loose Moose Bar and Grill was hit and miss....kids food okay, pizza was fine, nothing special but way superior to the Critter. The sweet shop was good, kids liked the cookies and Starbucks was a welcomed sight for Mom and Dad...though service was slow at times....maybe the staff could help each other and wait to make fudge when the line up is almost out the door!
Okay now the big deal - Water Park....I had a 2 yr old and a 4 yr old so my review will be a little one sided. I didn't get to experience any of the big slides, as I couldn't do them without my kids (lone parent with 2 tots)...but they looked great and most people seemed to really look like they were having fun!
The kids area was okay, though not much to it...only 2 areas for little kids. And you need to make sure you have 2 adults for water slides, someone to lead kid to slide and another to "catch" at the end if your kid is little. My 4yr old could manage without me but the 2 yr old needed help to get to the top of slides and my hubby "caught" him at the pool. Granted they had their life jackets on, but they still need help.
Lifeguards are there to watch everyone not babysit kids!
The lifeguards were very good, very attentive and professional. GWL should be very proud of them.
The towels were usually warm, though they are small, but plentiful through the park so that was nice.
The lockers are kind of expensive! $5 plus $10 refundable as long as you return your key by 7:30pm I was told. They have NO deals for resort guests who are staying multiple days...you want a locker you must rent one every time. This was kind of stupid in my opinion...but what can you do.
I rented a locker only once since I found it a hassle and expensive....and honestly I didn't bring anything with us that was worth anything so I left our stuff on a lone chair and nobody touched it EVER!! Lol! Nobody messes with your chair as long as your stuff is on it. Pretty amazing. SO...Get there early and grab a chair!!!
And make sure to bring a robe or dry clothes or room towels for yourselves for the long walk back to your room since you're forbidden from taking waterpark towels out of park.
I brought robes for my kids which were awesome until I forgot to bring one our last night in the hotel. I took my 4yr old for a last run at the wave pool while hubby stayed with 2yr old in room. I didn't realize until we were ready to head back that I'd forgotten his robe...so I asked the attendant if I could use a towel to take him back to our room and I'd come back to return the towel immediately after I got him back to our room and she refused!! I was floored! I tried to reason with her telling her our room was far away in the condominiums and she just flat out refused telling me I could bring my room towels down next time. I told her it was our last night...and thanks.
So I just picked up my kid and held him close to keep him warm as I carried him to our room.
We did the Magic Quest and it was okay though pricey....but the kids burned some energy bouncing and climbing around in there.
The Arcade was small and a time killer but super expensive. Cashed in his tickets on our last day and he got a couple dollar store items. I'm glad I didn't keep track of how much cash I dumped into that place! $$$$$
Story time was blah....my kids were pretty excited to go, but the story that the clock tower tells is a little bit too "extensive" for little kids. And the story teller spent more time telling kids to "SCOOTCH" away from the Violet character that the story book kind of got lost. If you want the kids to sit further away then lay down a rope on the carpet....cause they're just gonna keep moving up, they're KIDS!
The kids camp area was ridiculous....WAY too small and nothing like the photo on the website. Not enough room in there when I went over there....parents standing around while kids are doing a craft so it was crowded, so I just left.
So in the end considering the price of this resort, I really expected it to have better housekeeping and better dining options. The water park was okay but really not as great as I thought it would be.
Now across the road to Kalahari to see how they compare!
So far, I have a FULL KITCHEN for over $100 less a night! And the room is AMAZING!!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.