My husband and I had been here years ago before we had kids. We took our two kids here this weekend for a different experience. The check-in area is congested as you have to manuever through their shop area. We were seated right away but then it took FOREVER to have someone initially come wait on us. My husband told me if someone didn't come within 5 more minutes, he was getting up and asking for his money back. Thankfully someone came shortly after he said that. I think another waitress saw the look on my face and said someone will be with you soon. As soon as she made her appearance, she did a nice job and kept our food coming quickly when needed. Our kids enjoyed it. And we didn't mind the food. Donuts were a treat. We thought the sausage had a strange taste but everything else tasted "normal".