As my family and I were coming from an amusement/waterpark we noticed the restaurant name: Crabby. Since the kids were tired, my husband went in to check it out and to see if it would be a good place to eat the next day. The owner encouraged my husband to come in and take a look around. The owner explained that it's an all you can eat buffet and provided him with a menu price. The owner explained that they open at 4pm daily and welcomed for him to come back to eat. My family and I came back the next day (Sunday, July 8, 2012) at 9:15pm immediately after leaving the water/amusement park. We were greeted at the door by the owner and manager. We were seated immediately. Our waitress, Lemoya B. came over and took our drink order delivered them. I noticed that other kids in the restaurant had a pirate hat, so I asked if the waitress could give my kids (3 and 4 years old) a hat as well while they were eating. While I was heading back to the buffet, I noticed that the staff was taking the food away (salad bar and other food). I came back to the table to tell my husband that they were taking the food away and we only been in the restaurant for 15 minutes OMG. We spoke to the owner, who apologized and said the staff is tired and ready to go home. The restaurant opened at 4pm, it was just 9:30pm and the staff was tired, really??? The owner offered to go in the back and fix another plate. I advised that this was a buffet style and we wanted to fix our own plate. The owner had the staff roll the cart back out with some of the food (some didn't have utensils so we had to dump out the portion on our plates. When I went back to the table I tried to move the drink menu and wind up spilling my water on the table, floor, and myself. Note, the waitress only came to our table once to deliver the drinks. We waited and waited until we asked another waiter to find our waitress. She came over and said, I didn't forget about you. That's strange but you would have thought she would have come to check on us or to see what is going on. I advised her that I spilled some water and I needed some extra napkins. She came back over with an excessive amount of napkins. She stepped over the water and did not clean it up. In fact the owner or manager saw the straw on the floor and picked it up; however, they too did not clean up the water off the floor which was a safety hazard. By the way the kids still did not receive their pirate hats when the waitress gave us the excessive number of napkins. At this point it was 9:45 and majority of the food was removed from the buffet. I understand that the restaurant closed at 10:00pm; however, no food should be removed from the station. All the owner had to say was normally people get their salads first before their meal. If it's a buffet, I can get my salad first, last, one time or four times during my visit. When I shared our bad experience with the owner, his reply was, well didn't you get enough to eat? Actually the food was taken away only after being in the restaurant for 15 minutes and some of the food was not that great. If you normally shut down earlier, that should have been explained to us that the food is taken away at 9:30pm 30 minutes before the restaurant closes and let your customer decided whether they want to patronize your business not take their money and decide oh well the one plate you made is enough because the staff wants to go home.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.