I was a first time visitor to the Dells, trying to save money, bringing 5 kids and needed a family suite. The reviews weren't too bad, so we booked the Kings Inn expecting it to be nothing fancy but room for all of us and with a kitchen to save money on meals. Web site shows a pool and picnic area and promises free Wi-Fi. After arriving in the Dells we found no signs for this place anywhere. The GPS could not find it even with the address, employees at a local Dunkin Donuts never heard of it but looked up the phone number for us. We called twice, no answer, goes to voice mail. I ended up going to a liquor/convenience store for directions and finally found it. The office is locked up, you have to ring a buzzer a couple of times before anyone comes. An older man with a thick eastern European accent comes to the door, I stated we were late because we got lost, he then argued with me and told me "No, it is easy to find, sign is on building" basically telling me I DID NOT get lost! He then wanted me to pay for all three nights upfront, we already paid for one prior to arrival, before seeing the room, I said no, then he said "so you only stay one night", I said I wanted to see the room first. Small, rundown, badly in need of repair, electrical outlets were all old, two prong only, couldn't plug in our power strip, phone only makes calls to other rooms, very few cable channels, NO Wi-Fi because the password was "invalid", and the indoor pool was filled with about 6in of filthy sludge water. The "picnic area" showed on the website--a PUBLIC PARK across the street!!! No coupon books, no free water park passes ( we got them from the next hotel we stayed at for the SAME price as this place), when I asked him about coupons he wouldn't even answer me, he acted confused. No offer of a discount for the lack of a pool, internet, or a phone, in fact he was very rude and argued whenever you asked him a question. The furniture looked like they pulled it out of someone's dumpster and my 2 yr old's feet turned BLACK from walking on the carpet!! We couldn't leave fast enough!!!!AVOID!!!!