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“nice service” 4 of 5 stars
Review of Trail's End Motel

Trail's End Motel
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Trail's End Motel
1116 Broadway, Wisconsin Dells, WI 53965   |  
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Hotel amenities
Ranked #50 of 73 Hotels in Wisconsin Dells
salem
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“nice service”
4 of 5 stars Reviewed August 11, 2012

My family was at the chippewa motel which was awful, so I walked next door to the trails end looking to find a better place. I met Antoinne the owner manager and he was very helpful. My family moved over there the next day. We were much more comfortable there, the rooms and grounds were clean and maintained with pride. The staff was friendly and helpful and any concerns were promply taken care of, price was reasonalble and my kids really enjoyed the pool. We would stay at the Trails End again.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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18 reviews from our community

Traveler rating
    6
    6
    2
    0
    4
See reviews for
11
4
Solo
0
Business
0
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
Kewaskum, Wisconsin
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed July 6, 2012

My 7yr old niece and I ended up coming to Trail's End Motel last minute. The previous motel we only stayed 1 1/2 hrs as it was horrible!! The outside was clean, the pool looked inviting, and the picnic area and kids playground looked well taken care of. As I walked into the office, I was met by Antoine, the owner (along with his wife Karen) of the motel of 10 years. I was still very upset at the previous place and Antoine let me vent. He was very gracious and I was able to get a room for 3 nights (July 2-4th). Antoine assured me that his property was taken care of by himself, his wife Karen, and his children. There was a coupon in the Wisconsin Dells coupon book. But because of the holiday week, I didn't think I could use it. I had already paid for the 3 nights and was settled in when Antoine surprised us by stopping at our room and giving us the discount! The room was great! We didn't need anything spectacular, but the room was very nice. When we walked in for the first time, it smelled clean. Not musty or antiseptic type clean, but a fresh smell clean. The beds were soft and very comfortable. The room did have a microwave and refrigerator and was furnished very nice. Nothing over the top, but home like. The pool was refreshing and wonderful!! My niece seemed to like it more that the water park. Antoine made sure that we had everything. Every time we saw him (which was often), he would ask if we needed anything, how was our vacation going, etc. Even his kids were checking on us to make sure we were comfortable. I never did get to meet his wife Karen, but every morning she would water the flowers by the pool. Antoine and Karen make the place feel safe and secure. I didn't feel like I had to keep my truck locked or the room locked when we were by the pool. We will definitely stay here again!! I will also recommend this place to my family and friends. Thank you Antoine, Karen and family for making us feel comfortable!

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ripon, Wisconsin
Level Contributor
3 reviews
1 of 5 stars Reviewed June 21, 2012

I had a coupon to stay here so I decided to try it out and made a reservation. The week before we were scheduled to arrive, I called to confirm and was told my reservation never made it into the book. They had a room available yet so they booked me. When I arrived I found out I was quoted the wrong price and would not be getting the promised coupon book and waterpark passes because I used a coupon. Room had burned out light bulbs, the tv didn't work the first night, no inside lock on the door, and broken items. Furthermore, they charged my card after the fact for "stealing a power cord" that was never in the room to begin with! Stay FAR, FAR away from this place!

  • Stayed June 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
trailsend2009, Public Relations Manager at Trail's End Motel, responded to this review, May 19, 2015
We stride to please all our guest and will continue too.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 11, 2011

I have to say when we start planning our trip, we wanted to go all out however we didn't want this trip to be the only one this year. So we start trimming the budget. The whole point of going to the Dells for us was to be outside, enjoying the water parks and all the family activity. So, we cut back on hotel stay. Not ever staying at a motel before, we took the chance and toured multiple places before choosing Trails end. We are so happy we did. They proved to be very clean. The lady even showed us all the hypo allergenic products ,my son is allergic to dust and pollen, he had no problems during the trip. They were so nice and accommodating. We are a family of five, the cost savings gave us more than enough to travel again (major plus.)

Room Tip: ask for packages
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  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Humbird, Wisconsin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 12, 2010

We stayed here for an over night. Great price, included Chula Vista tickets. I was skeptical because this is a small time motel and is an older establishment. The owners were friendly and hard working and the place was very clean! There was great music outside, the pool was warm, and parking was easy! Located right up the Broadway strip, great location! The rooms were basic and not new or fancy, but it was very clean and I have a 3 year old and a 1 year old... so I checked things over really good! You could not hear noises at night from other rooms or outside, it was very quiet. The bedding was all quite new and clean! Thanks for a great stay!

  • Stayed August 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago IL
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 15, 2009

Our family enjoyed staying here. The room was nice and clean and the Owners were very nice and friendly. Great Price and Mt Olympus tickets were included.

  • Stayed August 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Central Wisconsin
1 review
1 of 5 stars Reviewed June 27, 2009

STAY AWAY!! Worst experience of my life- costumer service is non-existant!!! I had made a reservation and I was quoted one price- when I arrived to check in, they had added another $20 to each night! I said that was incorrect and they wouldn't fix it. I wasn't going to take the room for that price and they charged me a cancellation fee!!! Customer Service is not in their description and I know why!! Very rude, they wouldn't listen and raised their voice when I was trying to explain the situation. Please do not ruin your vacation by going here!!!!

  • Stayed June 2009, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Trail's End Motel

Address: 1116 Broadway, Wisconsin Dells, WI 53965
Phone Number:
Location: United States > Wisconsin > Wisconsin Dells
Amenities:
Children Activities ( Kid / Family Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #50 of 73 Hotels in Wisconsin Dells
Price Range (Based on Average Rates): $$
Number of rooms: 15
Reservation Options:
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