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“rude staff” 3 of 5 stars
Review of Ponderosa Steakhouse

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Ponderosa Steakhouse
940 Wisconsin Dells Parkway South, Wisconsin Dells, WI 53965
608.253.3705
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Ranked #124 of 167 Restaurants in Wisconsin Dells
Price range: $10 - $20
Cuisines: American, Seafood, Steakhouse, Grill
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Restaurant details
Good for: Families with children
Dining options: Takeout, Buffet
Appleton, Wisconsin
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“rude staff”
3 of 5 stars Reviewed August 21, 2012

The restaurant itself was decent...Clean. Food isn't spectacular, but it's Ponderosa so we didn't expect that. The staff was pretty rude and foul mouthed and many of them seemed to be taking a perpetual break. The cashier didn't seem to know what she was doing, but she could have been new. We had 3 different servers, one of whom was very pleasant. The staff seemed to have a habit of yelling across the restaurant to each other about things that weren't related to their work.
I don't expect much at a Ponderosa, but I do expect people to be treated decently...

  • Visited August 2012
    • 3 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 3 of 5 stars Food
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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89 reviews from our community

Visitor rating
    8
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    12
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    25
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Omaha, Nebraska
Senior Reviewer
8 reviews 8 reviews
4 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Great place for kids and a good price”
4 of 5 stars Reviewed August 12, 2012

Liked the price...especially because the waterparks in the dells charge way too much. My husband and I both had steaks and they were actually really good

Visited August 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Illinois
Contributor
14 reviews 14 reviews
7 restaurant reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Bad food; Good Service”
2 of 5 stars Reviewed August 7, 2012

You go to Ponderosa for value and for quantity, not necessarily great food. But among our trips there over the years, this was probably the worst. The food in the buffet was bland and overcooked. However the service was great and if they improve the food, we would go back.

Visited July 2012
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Detroit Michigan
Contributor
12 reviews 12 reviews
5 restaurant reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Order Buffet only”
2 of 5 stars Reviewed July 31, 2012

Restaurant is clean, but don't order anything except the buffet. In our party we ordered 3 entrees, all were bad; salmon was dry and unseasoned, steaks were way overcooked. If you're going here, the buffet is no Golden Corral, but OK for the area. The servers were quick to clear the plates and refill drinks.

Visited July 2012
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
“Thirty dollars for a lot of salad choices.”
3 of 5 stars Reviewed July 21, 2012 via mobile

The man at the counter was rude, the server never came to the table after he brought us the drinks, and if you didn't want salad or fruit and you got the buffet you starved. To top it all there was a family who was letting their 3 children run all around the buffet which made it almost impossible to get to the food without tripping over children. I won't go back

    • 3 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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