First vacation that my boyfriend and I had planned on our own, thought we were getting a deal with this place, We will never do that again. I would rather pay more and have a nice room. The bed was not neatly made, there were DEAD mosquitos on the wall, stains on the curtains, bed was uncomfortable. Toilet was moldy, shower looked dirty, bathroom completely outdated. Asked for towels it took 3 hours to finally get them (which I was nervous about using in the first place). When the young housekeepers came around to collect garbage they knocked twice, and even though I said I was coming to answer the door, they just walked right in. Oh, and outside pool looks like a pool for a prison....We went to the continental breakfast, which was horrible. No one was watching over it to bring more food. And it had not even been open very long. It was all messy. There were a lot of disappointed customers that were hungry. Ended up going to eat somewhere else.
I guess you live and you learn, we made the best out of it anyway and had fun but I would not stay here again. Take the bad reviews into consideration...at first I thought people were over exaggerating. Definitely not the case.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 23, 2013
Thank you for taking the time out of your schedule to share your recent experience at our hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.
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Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.
It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.